FAQ

Account, security, and verification

How do I change my email?
Published on Sep 6, 2023Updated on May 29, 20264,215
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Jun 4, 202613,997
How do I link an authenticator app?
Published on Aug 29, 2023Updated on May 29, 202616,524
What is sub-account?
Published on Aug 22, 2023Updated on May 29, 20261,864
How do I close my account? (web)
Published on Aug 22, 2023Updated on Jun 12, 2026466
How do I close my account? (app)
Published on Aug 22, 2023Updated on Apr 28, 20268
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on May 29, 2026406
How do I update my login password?
Published on Aug 22, 2023Updated on Jun 2, 202630
I haven't received the SMS code
Published on Aug 16, 2023Updated on May 29, 202630
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Jun 5, 202613,456
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on May 29, 20264,915
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on May 29, 2026301

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