FAQ

Account, security, and verification

How do I register an account on OKX?
Published on May 23, 2024Updated on May 29, 202628,047
What attestation do we need to agree to when verifying as an institutional customer?
Published on Feb 5, 2024Updated on May 29, 2026132
What onboarding information is required for a privately owned financial institution?
Published on Oct 13, 2023Updated on May 29, 2026236
How do I determine my company type and understand which documents I need to prepare?
Published on Oct 13, 2023Updated on May 29, 2026149
What onboarding information is required for a Trust?
Published on Oct 13, 2023Updated on May 29, 2026121
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on May 29, 2026286
What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on May 29, 2026125
What onboarding information is required for a Publicly Traded Company?
Published on Oct 13, 2023Updated on May 29, 202679
What onboarding information is required for a family office?
Published on Oct 13, 2023Updated on May 29, 202670
What onboarding information is required for the non-profit organization (NPO)?
Published on Oct 13, 2023Updated on May 29, 202673
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on May 29, 202665
What should I do if my phone number/email address/authenticator app is unavailable?
Published on Sep 15, 2023Updated on Jun 11, 20266,346
How do I reset my Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on May 29, 202628
How can I change my phone number?
Published on Sep 7, 2023Updated on Jun 3, 2026
How do I update my email?
Published on Sep 6, 2023Updated on May 29, 20263

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