All
FAQ
Announcements
Product documents
How can I do spot trading with the Jupyter Notebook?
acctLv == "2": 14 print("Single-currency margin mode") 15 elif acctLv == "3": 16 print("Multi-currency margin mode") 17 elif acctLv == "4": 18 print("Portfolio margin mode")10.Published on 29 Sept 2023Updated on 10 Sept 2025537Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
We implement the extension_factor default as 16 and the sampling inspection default time as 16, so the security level will be 80 bits. Polynomial commitment: we calculate the hash value of the computation trace and corresponding user balance, user ID, and the value of the corresponding constraint polynomial for each row, and generate a Merkle tree. The Merkle root is the commitment value of the polynomial. Generating sampling proof: using the Merkle root as a random source, we sample the data.Published on 10 May 2023Updated on 8 Sept 2025178How do I create passkeys? (web)
Select Enable passkeys and complete the security verification 6.Published on 16 Aug 2023Updated on 29 Jan 20264,224How do I change my email?
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Published on 6 Sept 2023Updated on 9 Feb 20263,998How do I change my phone number?
We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on 7 Sept 2023Updated on 9 Feb 202614,190Crypto profit & loss analysis (PnL) FAQ
The historical data is recorded from November 6, 2020. Cryptos held before this date and not sold will be calculated at the price of 00:00 on November 6, 2020.10. Do Perpetual/Futures profits and Margin profits affect the profits in Crypto PnL analysis? Yes, the unrealized PnL and margins of crypto-based Perpetual/Futures will affect the number of positions currently held and will be included in the calculation of the PnL analysis.11. What are the average cost price and cumulative cost price?Published on 22 Aug 2023Updated on 3 Mar 2026103How do I migrate my email address or phone number to another account? (app)
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly Enter the 2FA code to continue (if any) If the email you entered is linked/bound with another account, you'll see a pop-up message.Published on 22 Aug 2023Updated on 9 Feb 2026581How do I migrate my email address or phone number to another account? (web)
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly Enter the 2FA code to continue (if any) If the email you entered is linked/bound with another account, you will see a pop-up message.Published on 22 Aug 2023Updated on 26 Feb 2026383How do I close my account? (web)
Select Continue to close if you still want to close 6. Select I understand after checking what'll happen to Your account, Your personal information, and Your orders after closing your account and select Next Read the information about what'll happen after you close your account 7. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 8.Published on 22 Aug 2023Updated on 11 Feb 2026452How do I close my account? (app)
Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7. Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue Read the information about what'll happen after you close your account 8.Published on 22 Aug 2023Updated on 11 Feb 2026883What should I do if I mistakenly withdraw crypto via the wrong network?
Paste the deposit address you copied from your exchange account Paste your deposit address 6. Enter the amount and select Next to review your send details and select Confirm to complete the process of retrieving the assets Review your send details Note: When you send crypto from OKX wallet, ensure you have sufficient OKB as transaction fees.Published on 17 Mar 2023Updated on 26 Jan 20265,354Index components weightage adjustment FAQ
The component weight (field name: "wgt") returned by "/api/v5/market/index-components" will be updated to the latest weights automatically.6. How does the updated index weighting method affect my trading strategies? After the weighting adjustments, the components that have higher volume and better liquidity will have higher weights. Thus, these components will have more impact on index prices, which means index prices will be more stable and closer to fair market prices.Published on 14 Dec 2023Updated on 12 Feb 202613Unseen City Shirts - Blue Moon - NFT FAQ
You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed? The rarity of your NFT will be revealed on 03.05.8. I have claimed a Rare or Ultra Rare NFT. How can I claim the associated prizes?Published on 25 Apr 2024Updated on 4 Dec 20252Convert FAQ
If you can't find your desired crypto, it may not be supported at the moment.6. Why does the available balance on the convert page show a negative number? This is normal. The available balance on the convert page reflects the actual available amount of the asset, unlike the trading page where negative values are displayed as 0. If the asset has an open margin position that is currently at a loss, the actual available balance may be negative and will be displayed as such. 7.Published on 27 Sept 2023Updated on 3 Mar 20261,491How do I link an authenticator app?
Once you've added your OKX account to the authenticator app, select Next in your web browser From your authenticator app, obtain the 6-digit verification code it shows you, and type that code into the web browser After completing these steps, your authenticator app will be successfully linked (Optional) For enhanced security, we recommend disabling cloud sync on your authenticator appPublished on 29 Aug 2023Updated on 12 Feb 202615,808