How do I close my account? (web)

Published on 22 Aug 2023Updated on 12 June 20263 min read466

Self-service tool

For quick access, click the button below:

Close account

Once the account is closed, the account will be permanently closed and can't be retrieved.

Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.

Getting started

  1. Log in to your account at okx.com and go to the Security center page (Profile icon > Security)

  2. Find Manage account on the Security page, select Close account

Opening Close account page

3. Closing your account is permanent and irreversible.

  • If you wish to keep using your account, select Keep account

  • If you still want to close your account, select Close account

4. Select Reason to close account

Instead of closing your account, you can also select to:

  • Freeze account

  • Migrate account

  • View tutorials

Reason to close account page

5. Select Continue to close if you still want to close

6. Select I understand after checking what'll happen to Your account, Your personal information, and Your orders after closing your account and select Next

Read the information about what'll happen after you close your account

7. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue

8. Close account after your reconfirmation

9. Get SMS/email and Authentication code and Continue to close the account

Note: it's required to bind with an authentication app in your account before closing it

Why can't I close my account?

I still have a balance in my account

Remember to withdraw your remaining balance before you proceed to close your account.

What if I have a small balance I can't clear?

If you have a small remaining balance that can't be withdrawn or converted, contact OKX Assistant for help. Once resolved, you can return to the account closure steps above.Note: forfeiting your balance is permanent. Once cleared, those assets can't be recovered.

Can I re-register after my account is closed?

It depends on how your account was closed:

  • If you close the account yourself: Re-registration is possible after a 30-day waiting period. During this time, the same phone number, email, or identity information can't be used to create a new account. Once 30 days have passed, you're welcome to register again.

  • If your account was closed by us: Unfortunately, the account can't be reactivated, and the associated identity information can't be used to register again. Please make sure to withdraw your assets and complete all necessary actions before your account is closed. Thank you for your trust in us.