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Convert to Pay FAQ
If my convert failed, what should I do now? A conversion may fail for various reasons during different steps of the process. Reason for failure: the reason for failure will be shown in the status details. Examples include insufficient funds for fees, market price changes, or issues transferring assets. What happens to your assets: your assets will be returned to either your smart account or your Exchange account, depending on the step where the failure occurred.Phát hành vào 23 thg 5, 2025Cập nhật vào 17 thg 4, 2026Câu hỏi thường gặp21Pay FAQ
What can I do? The payment will be returned after 48 hours if it hasn’t been accepted. If it’s already been accepted, the payment can’t be reversed.11. Can I use Pay on a web browser? Currently, you can only use Pay on the OKX app.12. How can I check my available balance when using OKX Pay? When you enter Pay flow, the available balance of USDC, USDG and USDT will display right below the pay amount.13. I sent a payment to someone but they didn't accept it. What happens next?Phát hành vào 28 thg 4, 2025Cập nhật vào 18 thg 4, 2026Câu hỏi thường gặp2.102Pay Passkey FAQ
What are the limitations for resetting a Pay Passkey? Only activated chains can be reset; unactivated chains do not need a reset. The TRON chain doesn't support Passkey resets. You can reset only one chain at a time.9. What happens if my device does not support Pay Passkeys? As long as the identity verification address is in a supported region, Pay mode will display normally. However, you may not be able to initiate Pay transactions if the passkey is not supported by the device.10.Phát hành vào 28 thg 4, 2025Cập nhật vào 16 thg 4, 2026Câu hỏi thường gặp185Tài khoản thông minh Ví Web3 OKX (AA) hiện đã hỗ trợ mạng Linea
Tìm hiểu thêm tại https://www.okx.com/help/what-is-an-aa-smart-contract-wallet. Đội ngũ OKX Ngày 1 tháng 12 năm 2023Phát hành vào 1 thg 12, 2023Cập nhật vào 17 thg 11, 2025Thông báoHow do I activate my Pay?
These risks are especially relevant for users on Apple devices, where compatibility and system integration are critical. To ensure the best security and reliability, we strongly recommend using the native passkey management tool—Passwords—to create, store, and manage your passkeys. Learn more about Pay Passkey here.Phát hành vào 2 thg 5, 2025Cập nhật vào 17 thg 4, 2026Câu hỏi thường gặp4.951How do I add funds into my Pay balance?
If a user has an exchange funding account where the USDC, USDT or USDG balance exceeds what's shown, there could be an amount that's not available for withdrawal, for example. Some of the user's existing assets might be protected or locked.3. How long does it take for USDC/USDT/USDG transferred from my exchange account to arrive in my Pay balance? It typically takes a few seconds for transfer to be processed. We'll send an email and push notification once it's completed.4.Phát hành vào 28 thg 4, 2025Cập nhật vào 17 thg 4, 2026Câu hỏi thường gặp74
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