When using Pay, it's important to understand how your Pay account and Passkey work together to ensure secure and seamless transactions. Your Pay account is powered by a smart contract wallet, and a Passkey is automatically created when the account is set up. This Passkey is essential for authorizing all Pay mode transactions, acting as a secure signature unique to you.

The payment will be returned after 48 hours if it hasn’t been accepted. If it’s already been accepted, the payment can’t be reversed.11. Can I use Pay on a web browser? Currently, you can only use Pay on the OKX app.12. How can I check my available balance when using OKX Pay? When you enter Pay flow, the available balance of USDC, USDG and USDT will display right below the pay amount.13. I sent a payment to someone but they didn't accept it. What happens next?

When will the Pay rewards program end? This is a limited-time campaign. We'll notify users in advance before ending the rewards program. Learn more about other parts of Pay here.

You will be prompted to create a new Pay passkey. After creating the new Pay Passkey, reach out to Customer Support and request a Pay Passkey reset for your account. This ensures your new Pay Passkey is fully activated and ready to use for Pay mode transactions.

Why is my full balance in the exchange account not showing up when I try to add funds to my Pay balance? Check if you have the funds in a funding account. The values shown are from funding accounts. If you have funds for trading accounts, it won't show up here. Add asset flow involves doing an on-chain transfer of user's exchange asset to user's pay balance. As such, we will only show the USDC, USDT or USDG balance amount that's usable, based on user's withdraw-able amount.

For example: If you're converting USDT on Ethereum, the fee will be paid in ETH. The fee amount will be deducted from your Pay account at the time of conversion. Please ensure that you have sufficient native tokens in your smart account to cover the fee; otherwise, the conversion can't proceed. Note: if you're converting between X Layer assets, the fee will be covered by us.8. Why did my convert fail? If my convert failed, what should I do now?

While transferring digital assets to external wallet addresses is supported, please note that corresponding gas fees will apply.What are the requirements to activate and use Pay? A successfully registered personal account on our platform. Completed identity verification on the platform. Successful creation of a passkey (Android devices must support Google services). The country used for identity verification must not be on the restricted list here.

The OKX Card is designed to reduce common travel costs: Spend directly from a USD balance with no additional markup Smart top-ups that aren’t treated as traditional currency exchange No surprise fees when paying abroad This makes international spending more efficient and predictable.Where can I use the OKX Card?

Your friends will need to open and claim the gift before it expires — and while there are still gifts available! Learn more about Pay here, the new way to send crypto.

1: Start a chat with a friend Open the Message page in Pay Tap the plus (+) icon at the top right corner Select New Message Choose a friend to start a chat with — you can add them by their phone number, or sync your phone contacts to see who's already on OKXStep 2: Send crypto using Pay Once your chat is set up, sending crypto is easy: In the chat, tap the plus (+) icon at the bottom right Select Pay Set the amount and currency you’d like to pay with Tap Pay to complete the transfer Your friend will