Next steps: review the failure reason and ensure all necessary conditions are met (for example, sufficient native tokens for fees). Try the conversion again. If assets aren't returned: if your funds are not returned to your accounts, please contact our Customer Service team for assistance. For a detailed explanation of each failure step, you can refer to the notifications or order details displayed in the app.9. Where can I find my converted assets?

These risks are especially relevant for users on Apple devices, where compatibility and system integration are critical. To ensure the best security and reliability, we strongly recommend using the native passkey management tool—Passwords—to create, store, and manage your passkeys. Learn more about Pay Passkey here.

There are several entry points across Pay mode.

You can log into the same exchange account on different devices Switch to Pay mode, and initiate a transaction which will trigger the Passkey synchronization process Now there are two ways to sync Passkeys: You can log into their iCloud/Google account (that already created Pay Passkeys) to sync your Passkeys. Alternatively, you can create a new Passkey with the help of the old phone4. How does Pay Passkey sync multiple chains?

Currently, you can only use Pay on the OKX app.12. How can I check my available balance when using OKX Pay? When you enter Pay flow, the available balance of USDC, USDG and USDT will display right below the pay amount.13. I sent a payment to someone but they didn't accept it. What happens next? If the recipient doesn't have a pay account, they'll have 48 hours to create one to accept the payment.14. Where can I view my OKX Pay payment history?

Rewards accrue daily and are distributed to your Pay balance after 10:00 AM UTC on every Monday. Any pending rewards will show the day after accrual at 4:00 AM UTC. Once distributed, rewards are credited directly to your USDG balance.3. How are Pay rewards calculated?

Your friends will need to open and claim the gift before it expires — and while there are still gifts available! Learn more about Pay here, the new way to send crypto.

Pay lets you send crypto to friends quickly, securely, and with zero fees, all on our X Layer network. Payments are even more seamless with our instant messaging (IM) feature. For group chats, you can send crypto using gifts instead.1.

OKX Pay (your USDG/USDT/USDC wallet on X Layer) and your Funding balance (exchange and trading account) are separate. You can move funds between them freely with no fee.Add from Funding balance to OKX Pay Go to the Pay tab. Tap Add funds → From Funding balance. Choose your asset and amount. Confirm. The transfer is typically instant.Transfer from OKX Pay to Funding balance Go to the Pay tab. Tap Transfer to Exchange. Choose your asset and amount. Confirm.

Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page. Scroll down to find 'App details' Select Update and wait for the update to complete. Update the app Restart your device (this step is important). Return to OKX and retry your actions.

You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account? Setting up your Pay account is simple. There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit here.

The OKX Card is an international debit card (Visa or Mastercard, depending on your region) that lets you pay for purchases and services worldwide. It connects directly to your OKX Pay account, so you can spend your balance seamlessly—without hidden fees or unexpected exchange rate markups. 👉Learn more and apply for your OKX Card What's OKX Pay and how does it work with the OKX Card? OKX Pay is your digital dollar account built into the OKX app.

Là một phần của nghĩa vụ Know of you Business (KYB), các cơ quan quản lý tại các khu vực pháp lý nơi chúng tôi hoạt động yêu cầu chúng tôi thu thập thông tin về cơ cấu sở hữu của tổ chức của bạn, bao gồm chủ sở hữu trung gian và các cá nhân cuối cùng sở hữu và/hoặc kiểm soát của tổ chức của bạn.Loại giấy tờ nào được chấp nhận để xác minh cơ cấu sở hữu của tổ chức?

Tuy nhiên, người dùng đến từ những khu vực pháp lý sau không đủ điều kiện tham gia: Úc, Bahamas, Bangladesh, Bỉ, Bolivia, Brazil, Canada, Trung Quốc, Crimea, Cuba, Donetsk, Hồng Kông, Ấn Độ, Iran, Iraq, Ý, Luhansk, Malaysia, Mexico, Triều Tiên, Philippines, Singapore, Syria, Nga, Thái Lan, Ukraine, Ascension, Đảo Bovet, Lãnh thổ Ấn Độ Dương, Lãnh thổ phía Nam nước Pháp, đảo Heard & McDonald, Pitcairn, Saint Pierre & Miquelon, Tajikistan, Tristan Da Cunha, các đảo xa thuộc vùng lãnh thổ hải ngoại