All
FAQ
Announcements
Product documents
How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026421Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on Feb 12, 2026208How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Apr 6, 20267,025How do I set Take Profit and Stop Loss (TP/SL) in futures trading?
Based on the selected take-profit and stop-loss mode, enter the required parameters such as Trigger price, Order type, and Amount. Then select Confirm to complete the setup. If you would like to take profit in batches (gradually closing a position at different price levels), you can use the Partial position mode under Advanced settings. In this mode, you can set take-profit orders for fixed portions of your position.Published on Mar 20, 2023Updated on Feb 2, 202674Will the token balance change without any on-chain activity?
Therefore, users should exercise caution to prevent on-chain risks when engaging with activities on the Web3 chain. Interact with trusted and reputable DApps while maintaining integrity when authorizing transactions to prevent phishing and fraud.Published on Sep 22, 2023Updated on Sep 12, 20251,395How do I stay safe from phishing SMS using the name OKX?
A few moments of caution could protect everything in your account. Stay safe and informed. You can check the authenticity of our channels here or if you have any questions, reach out to OKX’s official support—we're here to help.Published on May 9, 2025Updated on Mar 4, 2026322What's a dusting attack?
Exchange accounts: If you notice dusting-related activity involving an exchange account, exercise extra caution. Avoid interacting with dust-related addresses, and don't deposit or transfer dust-linked funds to prevent unnecessary losses. Note: dusting attacks can't be completely avoided on public blockchains. Staying alert and taking basic preventive measures can help reduce potential risks and keep your assets safe.How do I get rid of dust? Don’t spend suspicious dust.Published on Oct 4, 2024Updated on Mar 3, 202613How to avoid Honeypot tokens in CeDeFi Trading?
Please proceed with caution when you are interacting with such tokens. Note: CeDeFi trading is based on decentralized aggregated trading, giving users access to trading opportunities for all on-chain tokens. The platform conducts risk assessments on certain tokens, and if a token is identified as a clear scam (for example, a "honeypot"), buying will be disabled to protect your funds. However, due to the decentralized nature of the platform, not all risks can be intercepted in advance.Published on Sep 30, 2025Updated on Mar 4, 20263How do I safeguard my Web3 wallet from fraudsters?
Conduct cautionary measures: exercise caution with unfamiliar links or airdrops in your Web3 wallet. Regularly check and promptly revoke authorizations for unfamiliar sites. Safeguard your private key: minimize internet-connected device usage for storing/transmitting private keys on hardware. Avoid taking screenshots or photos of private keys/Mnemonic phrases. Be wary of unknown sources: avoid importing private keys into unknown websites or using wallets from unfamiliar sources.Published on Dec 13, 2023Updated on Jan 27, 20261,000Sub-account update methods and FAQ
After deletion, some data may not be recoverable, so please proceed with caution; The App cannot perform delete operations.Published on Sep 29, 2024Updated on Mar 13, 202618What's OKX Security Assistant?
The risk items may still exist and trigger alerts again.Ignore: use with caution After ignoring, the risk item enters the ignore list and usually won’t trigger pop-up alerts. Ignoring equals to the elimination of risk. Only use this option for items you can 100% confirm are legitimate and must be retained. Items in the ignore list can be “released.”Published on Jan 15, 2026Updated on Feb 13, 202622Common scam tactics
Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions. Familiar yourself with various fraudulent tactics and scenarios to identify the scammers' trends and behavior, so you can avoid being the next victim.Published on Sep 28, 2023Updated on Feb 6, 20262,648Guide to setting up commonly used transaction features
Please use this feature with caution Only day-based durations are supported (for example, 1, 3, 7, 14, or 30 days) During the cooling-off period: You can reduce or close existing futures positions You can adjust margins and leverage for existing positions You can't increase positions or open new futures positions Copy trading and bot trading are not affectedCalculator and alert functions You can access additional tools from the trading features menu.Published on Jul 30, 2025Updated on Apr 20, 202624Expiry futures (App/Web)
Be caution: If there is significant market volatility, your order may not be filled. 3. View positions Once positions created, users can view their position-related data in Positions list: average Entry Price, Estimated Liquidation Price, Margin, as well as the return on investment and Floating PnL. Term explanation: Entry Price: The average entry price of the current position. Mark Price: The latest mark price of the futures. This price is used to calculate PnL and margin.Published on Mar 20, 2023Updated on Feb 9, 202610Introduction to proportional copy trading
Therefore, we recommend that customers refer to the trader's smart recommended multiplier when setting their own, and exercise caution to avoid exceeding the recommended upper limit. The specific recommendation logic is as follows: Smart recommendation multiplier = correction factor * min{Copy trader’s account USDT equity, maximum copy trading amount} / trader's account USDT equity.Published on Apr 4, 2023Updated on Feb 3, 202659