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Buy crypto with cash (LATAM region) FAQ
Whether you're using Mexican Peso (MXN) or Colombian Peso (COP), owning crypto is now easier than ever.How do I buy crypto with cash in Mexico or Colombia?Published on Mar 17, 2026Updated on Apr 10, 2026World Cup VIP Exclusive Gift Set FAQ
As long as the name and address are accurate, delivery will proceed normally.Can I use an overseas delivery address? Delivery may not be available in all countries or regions. To confirm whether your location is within our delivery coverage, please contact customer support.Which logistics provider will handle my delivery? The most suitable provider will be automatically assigned based on your region. Selecting a specific courier is not supported.Published on Dec 19, 2025Updated on Apr 21, 2026316How do I remove my debit or credit card?
Select the Cash tab, then select your cash currency. Select Visa/Mastercard as the deposit method. Tap Select next to your card info, then select Manage. OKX web deposit page with Visa/Mastercard and Select option Tap the remove icon next to the card you want to remove. OKX web deposit from panel with saved card and remove option Select Remove to confirm.On the app Open your OKX app and go to Deposit. Follow the instructions to select your cash or crypto currency. Select Visa/Mastercard.Published on Apr 21, 2026Updated on Apr 21, 2026What's P2P marketplace vouchers?
The cash amount displayed on the order screen will update to reflect your discounted payment. You will see a clear breakdown showing: Original order amount — the cash amount before the voucher is applied Discount value — the amount deducted by the voucher Amount you pay — the final cash amount you are responsible for OKX P2P order details with voucher discount applied OKX P2P payment screen with bank transfer detailsI could see vouchers yesterday, but they're gone today — what happened?Published on Apr 15, 2026Updated on Apr 19, 20261What assets can I use as margin for X-Perps?
You can use your existing crypto holdings as margin — putting your crypto to work without needing to sell it or hold cash separately. Note: this article is for verified users trading X-Perps in the EEA region.What assets are supported as margin for X-Perps? X-Perps on OKX supports multi-asset margin.Published on Apr 9, 2026Updated on Apr 22, 2026Crypto available for withdrawal FAQ
You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts. Note: this function is unavailable in certain regions.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.Published on Jan 25, 2024Updated on Apr 23, 20263,688How do I access my rewards on Pay?
The cash value of pending rewards is an approximation. The lifetime payout and activity records show the exact token and cash amounts. Rounding adjustments in the app may cause slight discrepancies in cash values.8. When will the Pay rewards program end? This is a limited-time campaign. We'll notify users in advance before ending the rewards program. Learn more about other parts of Pay here.Published on Apr 28, 2025Updated on Apr 17, 202658How do I use Merchant Coupon Code?
No cash value: Cannot be exchanged for cash, credit, or crypto. Merchant handles redemption: If you face issues, report it directly from the coupon detail page.What if I can't access or use the coupon? If you're having trouble with a code: Open the Coupon Detail Page Select I’m having an issue with the code option or review the coupon's specific terms for more infoFAQ1. Can I use the same coupon more than once? No, each coupon is for single-use only.2. Where can I check the coupon's validity?Published on May 19, 2025Updated on Mar 24, 202620How do I sell crypto?
Selling crypto to cash has never been easier with OKX.Published on Aug 10, 2023Updated on Apr 4, 20262,232How do I buy crypto with a third-party channel in Taiwan?
On the app Log into your account on our OKX app, select Buy > Buy crypto Open buy crypto page Select Buy and the crypto you want to buy Select your preferred cash currency, and insert the amount you want to spend or the crypto amount you want to buy. Then proceed to Select payment method.Published on Oct 25, 2024Updated on Jan 29, 202610OKX House FAQ
Use this number on the delivery partners' website to check your delivery status.9. What shipping options are available for OKX House orders? We work with our delivery partners to provide the shipping service. Delivery times and fees depend on your location and the option selected at checkout.10. Can I change or cancel my OKX House order after it's been placed? Unfortunately, orders cannot be modified or canceled once placed.11. What's the return policy for OKX House orders?Published on Nov 29, 2024Updated on Mar 2, 202617How can I do spot trading with the Jupyter Notebook?
For spot trading under spot or spot and futures mode, please set tdMode='cash'. For spot trading under multi-currency margin or portfolio margin mode, please set tdMode = 'cross'. You'll find below a quick explanation of how to figure out what mode your current account is configured as.9. How can I figure out what mode my current account configured as?Published on Sep 29, 2023Updated on Sep 10, 2025553What can help prevent P2P crypto scams and protect my assets?
In-person cash transactions In this crypto scam, users prefer to buy and sell cryptocurrency face-to-face and in cash. However, by transacting offline, scammers could pay you in counterfeit money or obtain payment without releasing the crypto. In such events, our customer service team can't validate the transaction because of the lack of legitimate proof. Therefore, traders who select this payment method type must be aware of the risks before transacting in cash.Published on Sep 2, 2023Updated on Feb 12, 20261,460USDG on X Layer FAQ
USDG is backed 1:1 with cash and cash equivalents and is designed for compliance from the ground up. It aligns with leading global regulations like Singapore's Monetary Authority of Singapore (MAS) and Europe's Markets in Crypto-Assets (MiCA) frameworks. USDG is issued by regulated entities like Paxos Digital Singapore, offering the transparency and oversight that users deserve.Published on Oct 21, 2025Updated on Dec 18, 202513How do I avoid scams from off-site communication in P2P transactions?
After completing the cash transfer process, then only click "I have paid" inside our platform. Use and verify your Anti-Phishing Code for email authenticity. Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed? Always use the Appeal button directly on your P2P order before canceling. Keep all evidence safe—this includes chats, payment receipts, fake emails, and the order ID.Published on Sep 11, 2025Updated on Sep 26, 202514