FAQ

Account management and security

How can I change my phone number?
Sep 7, 2023Published on Sep 7, 2023Aug 11, 2026Updated on Aug 11, 2026
How do I update my email?
Sep 6, 2023Published on Sep 6, 2023Oct 21, 2026Updated on Oct 21, 20263
How do I change my email?
Sep 6, 2023Published on Sep 6, 2023Aug 5, 2026Updated on Aug 5, 20264,503
How do I authorize a new device when I log in?
Aug 31, 2023Published on Aug 31, 2023Sep 4, 2026Updated on Sep 4, 202614,346
How do I link an authenticator app?
Aug 29, 2023Published on Aug 29, 2023Aug 25, 2026Updated on Aug 25, 202617,471
What is sub-account?
Aug 22, 2023Published on Aug 22, 2023Aug 20, 2026Updated on Aug 20, 20261,923
How do I close my account? (web)
Aug 22, 2023Published on Aug 22, 2023Sep 29, 2026Updated on Sep 29, 2026481
How do I close my account? (app)
Aug 22, 2023Published on Aug 22, 2023Sep 29, 2026Updated on Sep 29, 2026925
How do I freeze my account? (web)
Aug 22, 2023Published on Aug 22, 2023Aug 25, 2026Updated on Aug 25, 2026419
How do I migrate my email address or phone number to another account? (web)
Aug 22, 2023Published on Aug 22, 2023Sep 24, 2026Updated on Sep 24, 2026
How do I update my login password?
Aug 22, 2023Published on Aug 22, 2023Oct 22, 2026Updated on Oct 22, 202633
I haven't received the SMS code
Aug 16, 2023Published on Aug 16, 2023Aug 11, 2026Updated on Aug 11, 202635
How do I create passkeys? (app)
Aug 16, 2023Published on Aug 16, 2023Oct 22, 2026Updated on Oct 22, 202614,367
Disabling cloud sync on your authenticator app
May 12, 2023Published on May 12, 2023Aug 25, 2026Updated on Aug 25, 20265,635
What can I do if my device is running in an unsafe environment?
Jan 19, 2023Published on Jan 19, 2023Aug 25, 2026Updated on Aug 25, 2026301

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