All
FAQ
Announcements
Product documents
What onboarding information is required for a Publicly Traded Company?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the publicly traded company. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control. For a publicly traded company, this also includes persons having significant control over the company’s voting rights.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ76What onboarding information is required for a family office?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the family office. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control. Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a family office need to consider for the onboarding process?Published on Oct 13, 2023Updated on Feb 12, 2026FAQ70What onboarding information is required for a privately owned financial institution?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the privately owned financial institution. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control.Published on Oct 13, 2023Updated on Sep 27, 2025FAQ171What onboarding information is required for the government-owned enterprise?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the government-owned enterprise. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership and control are exercised through a chain of ownership or by means of control other than direct control.Published on Oct 13, 2023Updated on Apr 6, 2026FAQ61Why can't I join or claim rewards from a campaign?
Unable to claim rewards due to risk control If you are unable to claim rewards due to risk control, it indicates that abnormal trading or operational behavior has been detected. Risk control rules and evaluation criteria may vary across different campaigns. This doesn't affect normal trading activities or participation in other campaigns. Accounts identified under risk control measures are not eligible to claim rewards for the relevant campaign.Published on Jun 10, 2025Updated on Apr 22, 2026FAQ14,460What onboarding information is required for a fund?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the Privately Owned Company. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ120What onboarding information is required for a privately owned company?
UBOs (Ultimate beneficial owners): Persons who ultimately own and/or who exercise ultimate control over the privately owned company. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control. Authorized users: Persons who have access to and can operate your institution’s OKX account.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ280Beneficial Ownership FAQ
A beneficial owner refers to the natural person(s) who ultimately owns or exercises effective control over your institution. The word “ultimately” is important because, in some cases, a person indirectly associated with an institution may still be considered its beneficial owner through a chain of ownership or control.Published on Oct 10, 2024Updated on Dec 1, 2025FAQ6Martingale Strategy Order Failure Reasons
The order will therefore be rejected.Order Canceled by Risk Control When you apply overly high leverage in a perpetual-contract Martingale strategy, and facing significant losses, the chance of triggering the platform’s risk-control cancellations increases, causing any open orders to be revoked.Published on Jun 16, 2025Updated on Dec 1, 2025Product documentationHow do I set up indicators on the chart?
Scales and lines — controls the price scale, labels, and time axis. Use Scale modes to set when the price cursor tag is visible: Visible on mouse over, Display always, or Never display. You can also set scales placement, enable a countdown to bar close timer, and adjust the date and time format on the time axis. Canvas — controls the chart's visual style.Published on Nov 30, 2024Updated on Apr 20, 2026FAQ15Satoshi test FAQ
The Satoshi test is a security measure implemented by us to verify that a user has control over the wallet address to which they intend to withdraw funds. It involves sending a small, precise amount of cryptocurrency to a specific address provided by us. For the precise rule, you may refer to the Satoshi test guide here.2. Why do I need to perform the Satoshi test?Published on May 28, 2024Updated on Oct 15, 2025FAQ41What's Satoshi test and how do I complete it?
To meet these requirements and comply with the Travel Rule, we'll be introducing the Satoshi test, a robust method to verify control over private wallet addresses. For more information on Travel Rule, visit here.What's Satoshi test? The Satoshi test is a verification process on our platform that involves sending a random amount of cryptocurrency—typically worth 5 USDC—to a target address within a 180-minute window to confirm control.Published on May 28, 2024Updated on Feb 17, 2026FAQ62Why is my deposit locked?
Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that you wait patiently for N days and the system will automatically lift the restriction.2.Published on Dec 19, 2023Updated on Apr 24, 2026FAQ974Price limit rules
In order to have a better risk control, the full rules of price limit are not completely disclosed.Published on Jun 16, 2022Updated on Apr 13, 2026Product documentationHow do I activate my Pay?
This wallet keeps you in control by requiring your approval for every transaction, adding an extra layer of security. It also allows you to seamlessly send and receive USDG, USDC, and USDT across the X Layer network. Sending via X Layer incurs no additional fee. To enhance security, Pay incorporates advanced technologies such as passkeys, multi-signature authorization, and ZK Email recovery, ensuring you retain full control over your funds.Published on Feb 11, 2026Updated on Mar 11, 2026FAQ