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Why is my deposit locked?
Below are some possible reasons that may lead to your asset being locked:1. Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that you wait patiently for N days and the system will automatically lift the restriction.2.Published on Dec 19, 2023Updated on May 29, 2026989How can I do spot trading with the Jupyter Notebook?
Learn how you can do simple Spot trading by calling the functions in the python-okx library on a Jupyter Notebook.1. How can I run Python code snippets on a Jupyter Notebook? The Jupyter Notebook is an incredibly powerful and easy-to-use tool for Python development and data analysis. You can run a Jupyter Notebook server on Windows, Mac OS or Linux. This tutorial provides a pretty comprehensive guide on how to get a Jupyter Notebook up and running.2. How can I install the python-okx package?Published on Sep 29, 2023Updated on May 29, 2026562I haven't received the SMS code
We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on May 29, 202630Travel Rule FAQ
What happens under the Travel Rule if I don't fill in the originator information for my deposit? Depending on your local law and regulations, your deposit may remain locked until you provide the information required of the person who sent you the fund.5. Why is my deposit under Travel Rule review? OKX will mark transactions for review from time to time. This review process depends on a large variety of factors, based on protecting our users against industry bad actors.Published on Jul 20, 2023Updated on May 29, 2026822TradingView Subscription Codes – Terms and Conditions
Users should assess their own risk tolerance before making any investment decisions based on information or tools obtained through TradingView.2.7. Coupon Value: The value of discounts obtained through the coupon codes is limited to the stated amount or percentage at the time of redemption on TradingView. The value at the time of distribution and redemption may vary based on TradingView's standard pricing. OKX is not responsible for any changes in TradingView's pricing.2.8.Published on Jul 23, 2025Updated on May 29, 20267How do I add OKX widget on my phone?
Long press on the screen Select Customise at the bottom, select Lock Screen Select the Add widgets area Use the Add Widgets feature to customise the lock screen Scroll down the list and look for OKX Select the type of widget that you'd like to add Use the Add Widget feature to customise the lock screen Edit the trading pairs by selecting on the widget Select OKX widget to proceed to the next phase. Customize the trading pair(s) you want to view on your lock screen.Published on Aug 15, 2023Updated on May 29, 20266,129How do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on Jun 2, 202655How do I use Merchant Coupon Code?
To redeem your coupon, follow these simple steps: Go to My Rewards > Coupons menu Select your coupon to view: The merchant coupon code Instructions for how and where to use it Terms and conditions specific to the offer Redeem: For online use: Copy and paste the code at checkout For in-store use: Show the code to the merchant staff Complete redemption as instructed by the merchantWhat are the important things to remember for Merchant Coupon Codes?Published on May 19, 2025Updated on May 29, 202621How do I find the token unlocks feature?
What's the token unlocks feature? The token unlocks feature provides a clear and comprehensive timeline of when previously locked or vested tokens become available for trading, transferring, or other uses. Blockchain projects often implement token lock-ups to manage supply, prevent large-scale sell-offs by early investors or team members, and stabilize the market.Published on Mar 4, 2025Updated on May 29, 202615How do I set up indicators on the chart?
Enable Color bars based on previous close to color candles based on the previous candle's close instead of the current open. Status line — controls what shows in the chart's top bar. Toggle the symbol logo, title, OHLC chart values, and bar change values. For indicators, you can show or hide names, input parameters, values, and background highlights on hover. Scales and lines — controls the price scale, labels, and time axis.Published on Nov 30, 2024Updated on May 29, 202615How do I verify OKX's ownership and balance of the wallet address?
&Privacy > General > Click the lock to make changes > Allow apps downloaded from App Store and identified developers 2.Published on Sep 26, 2023Updated on May 29, 20261,004Las Vegas GP 2025 Poker Chip Campaign Terms and Conditions
It is given to the first 2,000 new users that are fully verified and onboard with the referral code. Tier 1 rewards have no AUM requirement and rewards may be withdrawn after a 30-day lock-up period. Tier 2: Eligible Participants will receive $90 in BTC when they deposit and trade $200. Tier 2 rewards may be withdrawn after a 30-day lock-up period. Tier 3: Eligible Participants will receive $300 in BTC when they deposit $10,000. Tier 3 rewards may be withdrawn after a 30-day lock-up period.Published on Nov 18, 2025Updated on May 29, 2026How do I stay safe from phishing SMS using the name OKX?
Don’t call phone numbers from SMS messages unless you’ve confirmed their legitimacy through official sources. Don’t share your password, 2FA codes, or wallet keys with anyone—even if they claim to be from OKX. Don’t download apps, extensions, or wallets from unknown or unofficial sources. As scammers adopt more sophisticated methods, staying alert and informed is your best line of defense. Even experienced users can be caught off guard if they're not careful.Published on May 9, 2025Updated on May 29, 2026325How do I register an account on OKX?
If you're unable to sign up, please check the following:Confirm your information Make sure your phone number, email address, and verification codes are entered correctly.Check your network connection Try switching networks (Wi-Fi or mobile data) and ensure you’re in an area with a stable connection.Published on May 23, 2024Updated on May 29, 202628,060How do I authorize a new device when I log in?
For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.Published on Aug 31, 2023Updated on Jun 4, 202613,999