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How do I fix common issues with DEX trading wallet passkeys?
What do the passkey labels mean? You can manage your passkeys by navigating to Profile & Settings > User Center > Security > Passkeys If there's a DEX label that appears on your passkey, it means that this passkey can be used for both Exchange and DEX transactions. Example of passkey has Dex label To use it across different chains, you can check the activation status for each chain: Activated chains: Ready to use, no further action is needed.Published on Nov 4, 2025Updated on May 29, 20261How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionPublished on Dec 8, 2025Updated on May 29, 20263,512How do I set up indicators on the chart?
Scales and lines — controls the price scale, labels, and time axis. Use Scale modes to set when the price cursor tag is visible: Visible on mouse over, Display always, or Never display. You can also set scales placement, enable a countdown to bar close timer, and adjust the date and time format on the time axis. Canvas — controls the chart's visual style.Published on Nov 30, 2024Updated on May 29, 202615How do I create passkeys? (app)
You can check the labels below each passkey to see which platform and network it's used for. Learn more about passkeys: Passkey FAQ How to fix common issues with DEX trading wallet passkeys? Pay Passkey FAQPublished on Aug 16, 2023Updated on Jun 5, 202613,468How do I check if an email is officially from OKX via EML file?
If the sender isn't authorized, the email may be rejected, marked as spam, or labeled as a "suspicious sender" in the user interface.If the email provider has more lenient rules (e.g., QQ Mail, some corporate mailboxes) The email may still be delivered even if SPF/DKIM fails, and the warning indicators may be less visible. This can make it easier for some users to mistake a faked email for an official message.Published on Nov 24, 2025Updated on May 29, 202618How can I enhance my OKX app security?
Do not install unverified apps labeled as "optimizer," "cleaner," or screen-recording tools. These apps may contain malware that compromises your security. Don't grant "accessibility permissions" to third-party apps, as this can allow unauthorized control over your device. Don't enter your OKX account details on unverified or suspicious websites, especially phishing sites imitating OKX.How can I respond immediately to threats?Published on May 14, 2026Updated on May 29, 2026What is DEX Boost and how do I participate?
If your trade involves Boost coins, an additional multiplier will be applied.For example, a coin labeled ×1.2 multiplies your trading amount by 0.50 and then by 1.2.This calculation method helps standardize trading activity and reduce artificial volume inflation.Why is my Exchange balance different from what I see on the Home page? The balance used for Boost calculations excludes assets held in your DEX wallet.Published on Dec 13, 2025Updated on May 29, 20262What is trigger order?
Completed orders show without a status label; failed orders show with a Failed label.Order status and notificationsWhat statuses can my trigger order have? Pending — Your order is placed and waiting for the market to reach your trigger price. Completed — Your trigger price was reached and the order executed successfully. Failed — The order couldn't be executed. The reason is shown on the order details page. Cancelled — You manually cancelled the order.Will I be notified about my trigger order?Published on May 8, 2026Updated on May 29, 2026How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Note: if you’ve enabled Simple Earn Allocation, any profits generated from Earn will appear under a separate field labeled Simple Earn earnings.How's the field "Total PnL" calculated? Total PnL is the change in your bot’s equity over time, factoring in all gains and losses. It's calculated by comparing your current bot equity (based on live market prices) with your initial equity when the bot was created—plus or minus any top-ups or withdrawals.Published on Jun 20, 2025Updated on May 29, 202660
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