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How do I update my login password?
or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enter your account info and new login password An email/SMS notification will be sent out once thePublished on Aug 22, 2023Updated on Oct 15, 202529Know Your Business (KYB) FAQ
Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.Published on Jan 29, 2025Updated on Sep 27, 202530Disabling cloud sync on your authenticator app
Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default. Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off.Published on May 12, 2023Updated on Apr 21, 20264,659Why is my deposit/withdrawal suspended?
You can also reach out to the project's support team if you need further assistance.Published on Aug 31, 2023Updated on Jan 26, 20261,004How do I adjust the color theme of the trading interface?
It not only enhances visual comfort by reducing eye strain but also improves the clarity of critical data, enabling you to focus better and make informed decisions. Recognizing the importance of personalization, our platform provides you with the flexibility to tailor the color scheme according to your preferences or surroundings. You can seamlessly switch between light and dark modes, ensuring optimal visibility and comfort regardless of the time of day or your working conditions.Published on Nov 27, 2024Updated on Sep 10, 202523How long does it take to complete my identity verification?
You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 4, 2024Updated on Nov 17, 202510What should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on Oct 17, 2024Updated on Mar 29, 2026253How do I check the status of my institutional verification?
Find out the reason for your application rejection by selecting verification feedback Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202536OKX Beginner's Guide
Step 3: Fund your account Don't miss our new user campaigns, complete deposit and trade tasks to earn extra rewards. Check out our campaigns here. To get started, you'll need to deposit crypto into your account before you can begin trading. In certain regions, crypto transactions are subject to the Travel Rule, which may require additional information before the deposit can be unlocked. Note: You must join the campaign before making a deposit.Published on Nov 10, 2025Updated on Jan 27, 20261Why hasn't my deposit been credited?
If you submit multiple requests into a single deposit transaction, you'll not receive your deposit. In such a case, you can reach out to our customer support for assistance.Fail to reach the minimum deposit amount Before you submit a deposit request, make sure that you deposit at least the minimum amount which you could find on our deposit page. Otherwise, it could lead to deposit failure.Published on Sep 1, 2023Updated on Apr 3, 202613,833How do I buy crypto and earn rewards?
Your rewards will appear in your account shortly after you earn them. They’ll be available to trade or withdraw after 60 days.I opted-in and made a purchase, but I still don't have my rewards. What should I do? If you have opted in and made an eligible purchase but still haven't received your reward, please reach out to our OK Assistant for help. Learn more about the terms and conditions of this campaign here.Published on Dec 29, 2025Updated on Jan 29, 20263How to prevent phishing emails?
They often blend into your inbox and try to trick you into sharing personal information or even your account credentials. Knowing how to spot these emails is one of the best ways to protect your assets.How do phishing emails typically work? Scammers often send emails that look very similar to official messages. Their goal is to deceive you into taking actions that put your account at risk, such as clicking a malicious link or sharing sensitive information.Published on Jun 24, 2025Updated on Dec 16, 20253What's Satoshi test and how do I complete it?
Receiving address: your OKX address shown on the screen. Deposit amount: the specific amount that you'll need to ensure that it reaches our platform. Note: deposit amount excludes any network fee. You'll have to add the network fee yourself to ensure the correct amount arrives on our platform.Published on May 28, 2024Updated on Feb 17, 202662Where do I find limits, fees and processing time details for cash withdrawal?
Otherwise, you'll see No fee stated. When selecting a withdrawal method, you'll always see the processing fees. The fee as displayed on the withdrawal page for app The fee as displayed on the withdrawal page for web Actual fees being charged will be displayed on the Preview screen before you submit. This fee amount will always be deducted from your withdrawal amount.Published on Apr 14, 2026Updated on Apr 14, 2026Common scam tactics
In the beginning, the person explains that if the user puts in some money, they can get even more money later. This makes the user think investing is a good idea. However, later on, the person changes the rules. They tell the user they have to pay more money to take out their earnings. They use various excuses to reject the user's requests to withdraw the money.Published on Sep 28, 2023Updated on Feb 6, 20262,652