All
FAQ
Announcements
Product documents
What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on Apr 22, 20261How do I modify TP/SL?
Select Add under the TP/SL column Select the Add option under TP/SL to modify the position Modify TP/SL levels: A window will pop up, allowing you to set new TP/SL levels Enter your desired TP/SL price Fill in the TP/SL trigger price before confirming Select Confirm to save the changes Review and confirm: Double-check the modified levels to ensure they're set correctly Confirm your changes by selecting ConfirmWhat are the tips for setting TP/SL?Published on Jun 13, 2024Updated on Sep 10, 202534How do I add OKX widget on my phone?
Select Save after the selection is done (Optional) Select Preferences to configure the look & feel of the widget Drag the floating widget to the desired area on your device screen Positions Tracker Open OKX app Enter the trade page Select the More (⋯) button at the top right corner Select Settings Select Positions Tracker Turn on Positions Tracker toggle You should be able to see an OKX widget on the screen edge.Published on Aug 15, 2023Updated on Apr 24, 20265,942Address type upgrade FAQ
However, you can choose to delete it and save it again as an unverified address if you prefer.Published on Aug 26, 2025Updated on Dec 30, 2025859How do I remove my debit or credit card?
OKX web deposit from panel with saved card and remove option Select Remove to confirm.On the app Open your OKX app and go to Deposit. Follow the instructions to select your cash or crypto currency. Select Visa/Mastercard. Select From to see all your available cards. OKX app deposit page with Visa card selected Select Manage, then tap the remove icon next to the card you want to remove. OKX app deposit from panel with saved cards and remove options Select Remove to confirm.Published on Apr 21, 2026Updated on Apr 21, 2026How do I enable allowlist? (web)
Select the checkbox if you'd like to save the address as verified address to skip future verification and Save to continue making your withdrawal Add new address and save as verified address 6. In the Address book, you can enable the Allowlist only or enable the New address withdrawal lock at the same time Enable allowlist in your address book Note: When the Allowlist is enabled, you can only withdraw funds to addresses in the address book.Published on Aug 14, 2023Updated on Apr 24, 2026418How do I set up indicators on the chart?
To save your settings across sessions, select Template > Save as at the bottom of the panel. To restore defaults, select Template > Reset to default.FAQCan I use indicators on all chart types? Yes, indicators are compatible with all chart types on our platform.Can I modify the existing indicators? Yes, you can modify pre-existing indicators from the Indicators library to create customized versions that match your preferences.Published on Nov 30, 2024Updated on Apr 20, 202615How do I start trading cryptocurrency on OKX with Smart Trading?
This gives crypto traders the benefit of employing their crypto market knowledge and saving time with trade automation. It's important to keep in mind that trading based on predetermined signals can have both upsides and downsides. One thing to note is that trading signals are often based on backtested strategies.Published on Apr 7, 2024Updated on Oct 15, 202573Convert FAQ
If you have an insufficient amount, you can either deposit crypto or USD before you convert to your desired crypto.2. How do I deposit crypto to use Convert? You can refer to the following articles to learn more about how to deposit crypto: How do I make a deposit? (app) How do I make a deposit? (web)3. Where can I view crypto after it has been converted using Convert? Converted crypto is automatically deposited into your account.4. Where can I view my Convert transaction history?Published on Sep 5, 2024Updated on Apr 1, 2026912How do I add my emergency contact?
Set your inactivity period and response time Save and Confirm the contact information. Confirm your emergency contact details after review Once your emergency contact is successfully saved, you can always come back to update your emergency contact. What your emergency contact looks like, and you can always update itWhen will the emergency contact be contacted? If your account stays inactive for the period you've chosen, we'll first try to contact you by email and SMS.Published on Jul 24, 2025Updated on Feb 12, 2026269How do I protect my account from Trojan horse takeovers?
These signs often appear quietly — but recognizing them early can help stop a full account takeover.What will happen if your device gets infected? Once your device is infected, the Trojan can do much more than just slow it down. Most modern malware can: Steal your login credentials It can extract saved usernames and passwords from your browser, email, social apps, and even crypto wallets.Published on May 30, 2025Updated on Feb 5, 202612Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The JSON string contains your account balance and a snapshot of the Merkle path, then saves the file in a new folder. Open a text editor (e.g., Notebook), then paste and save the JSON string as a file. The file name must end with "_inclusion_proof.json." Save the file in a new folder. The JSON string contains your account balance and a snapshot of the Merkle path.Published on Oct 21, 2024Updated on Feb 11, 202693Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
After selecting Copy data, open the text editor (e.g. using notebook) then paste and save the JSON string as a file. The file must end with the name "_inclusion_proof.json." The JSON string contains your account balance and a snapshot of the Merkle path, then saves the file in a new folder.Published on May 10, 2023Updated on Sep 8, 2025179Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If you're unsure whether the receiving platform requires a tag/memo, contact them to confirm before proceeding. Never enter random digits — submitting an incorrect tag/memo may result in permanent loss of funds.Published on Aug 22, 2023Updated on Apr 24, 2026415How do I enable allowlist? (app)
With this feature enabled, you can only withdraw to addresses saved in your address book. To add a new address, simply add it to your address book prior to withdrawing. If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started Open your OKX App, go to Assets > Withdraw > Select Withdraw crypto > Select crypto 2. Select Address book > Tap Address Settings icon in the top-right corner 3.Published on Aug 14, 2023Updated on Apr 17, 20261,916