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How do I deposit USD with U.S. Domestic wire transfer?
Why am I not able to see the "Deposit USD" feature? To comply with local laws and regulations, USD deposits are only available to customers who have passed verification and who reside in eligible states within the U.S.2. Why do I need to verify my identity before making a deposit? We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region.3.Published on Feb 5, 2025Updated on Feb 12, 20268How do I withdraw USD with U.S. Domestic wire transfer?
Why am I not able to see the "Withdraw USD" feature? To comply with local laws and regulations, USD withdrawals are only available to customers who have made a successful deposit, passed verification and who reside in eligible states within the U.S.3. How can I add a bank account to withdraw USD via domestic wire transfer? To add a bank account for Domestic wire withdrawals, you will need to make a successful deposit using Domestic wire transfer from that bank account.4.Published on Feb 5, 2025Updated on Dec 3, 202510What should I do if I deposit to the wrong address?
If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.Published on Oct 15, 2024Updated on Feb 12, 2026227How do I turn on Hedge mode?
In highly volatile markets, price movements can be unpredictable, and having opposing positions can help offset potential losses. This is particularly useful for traders who want to protect their investments while still participating in market fluctuations. Allows you to open long and short positions on the same contract: Hedge mode lets traders open both long and short positions simultaneously.Published on May 7, 2025Updated on Sep 10, 20258How do I deposit USD or USDG with Bank transfer (ACH)?
Why am I not able to see the "Deposit USD" feature? To comply with local laws and regulations, USD deposits are only available to customers who have passed verification and who reside in eligible states within the U.S.3. Why am I only able to select certain payment method types?Published on Jan 10, 2025Updated on Feb 12, 20262Travel Rule FAQ
Your deposit will then be credited to your account after you have provided the supplementary information.4. What happens under the Travel Rule if I don't fill in the originator information for my deposit? Depending on your local law and regulations, your deposit may remain locked until you provide the information required of the person who sent you the fund.5. Why is my deposit under Travel Rule review? OKX will mark transactions for review from time to time.Published on Jul 20, 2023Updated on Feb 5, 2026796What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on Mar 2, 2026109How do I authorize a new device when I log in?
For more details on facial recognition failures, please refer to What should I do if facial recognition fails?Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices. We'll send you a message there. Open it to review new login info and confirm or cancel authorization.Published on Aug 31, 2023Updated on Feb 12, 202613,584How do I buy crypto with ACH?
-based electronic payment network that enables the secure and efficient transfer of funds between banks.This payment option is available for verified U.S. users residing in eligible states who have linked their bank accounts through our secure partner, Plaid.How do I get started with buying crypto using ACH?Published on Apr 25, 2025Updated on Dec 31, 2025What are sanctions?
All customer personal data collected is retained and destroyed securely in accordance with our records retention policy.What if I have more questions? Should you have additional questions or concerns regarding the sanctions program in your jurisdiction, you can find additional information with your local regulatory authority. We have provided some examples below:United States Sanctions Programs and Country information with the U.S.Published on Sep 1, 2024Updated on Nov 17, 20252How do I deposit USD with a debit card?
This payment method is currently only offered to our U.S. users who have completed verification and reside in eligible states. To initiate a transfer, you'll need to add your debit card which is issued by a US bank and is not expired. Once the card deposit goes through successfully, funds will be available instantly in your OKX account and you can start trading immediately.How do I make a USD deposit with a debit card?Published on Mar 2, 2026Updated on Mar 2, 2026What's a dusting attack?
This only works with centralized exchanges, where you have to go through identity verification to open an account. Once the attacker learns who you are, they can target you with phishing, extortion, and other crypto scams. In other words, the dust attack itself is not an attack. It's more like setting the stage for an attack — the first step in setting up a greater crypto scam.How do scammers know my wallet address? Most blockchain transaction data is publicly available.Published on Oct 4, 2024Updated on Mar 3, 202613How do I buy crypto with Apple Pay?
This feature is currently available only to United States (US) residents who have completed account verification. Please note that access also depends on the device supported by Apple Pay, and may differ from your verified country of residence with us. Apple Pay isn't supported on web or Android devices at this time.How do I buy crypto with Apple Pay? For the best experience, please add your card directly through the Apple Wallet app.Published on Jul 22, 2025Updated on Dec 3, 20251How do I reverse my trading position with one tap?
More opportunities for fast strategies: perfect for scalpers and breakout traders who depend on rapid decisions and minimal downtime between positions.How do I use one-tap reverse?Published on Jul 5, 2025Updated on Jan 2, 20268What should I do if I want to withdraw assets that are not supported on other platforms?
The assets have already left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out how to recover your assets. You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds.Published on Apr 8, 2025Updated on Feb 3, 20269