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What should I do during or after a scam?
Our team will review it as soon as possible.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Provide feedback to platform customer service: if the (suspected) scam occurs on a cryptocurrency exchange platform, immediately contact customer service. Please also include a screenshot showing where the scam address was obtained.Mar 11, 2024Published on Mar 11, 2024Aug 26, 2026Updated on Aug 26, 2026FAQ817Why did my identity verification fail?
Center your face in the frame and follow the on-screen instructions during selfie detection. Submit your identity documents that meet our supported document type and Know Your Customer (KYC) requirements indicated on the page. Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification?Aug 8, 2024Published on Aug 8, 2024Aug 5, 2026Updated on Aug 5, 2026FAQ107What onboarding information is required for a fund?
including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions.Oct 13, 2023Published on Oct 13, 2023Aug 19, 2026Updated on Aug 19, 2026FAQ132What onboarding information is required for a privately owned financial institution?
Privately owned financial institutions are entities such as money services businesses (MSBs), money transmitters, broker-dealers, or banks. These entities are not publicly traded and have less than 50% government ownership.Who are the key persons for a privately owned financial institution?Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026FAQ248Common scam tactics
Sometimes, they even use threats to scare people into giving them what they want. They might ask for personal info, bank details, or money. Watch out for telephone scams too, where they pretend to be police or government workers, saying you're in trouble and need to give them things to avoid problems.Sep 28, 2023Published on Sep 28, 2023Sep 7, 2026Updated on Sep 7, 2026FAQ3,106How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
What's the anti-money laundering (AML) program questionnaire? The anti-money laundering (AML) program questionnaire is a comprehensive form that asks for detailed information about your institution's compliance practices. The goal is to gather information that helps us assess any potential risks. Why is the anti-money laundering (AML) program questionnaire collected?Dec 12, 2024Published on Dec 12, 2024Aug 25, 2026Updated on Aug 25, 2026FAQ83What onboarding information is required for the government-owned enterprise?
enterprise, including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions.Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026FAQ74Why did I receive an OKX account closure email notification? What should I do?
Once the notification is sent, we'll give you a login grace period (the exact timeframe will be specified in the closure notification) during which you can log in to your account and complete the following: Withdraw your remaining funds: Use the on-chain withdrawal feature to transfer assets in your account to another wallet address or exchange account.Apr 30, 2026Published on Apr 30, 2026Aug 11, 2026Updated on Aug 11, 2026FAQ5What onboarding information is required for a privately owned company?
To register as a privately owned operating company, you need to provide the information of: At least one corporate officer/manager: Persons with significant responsibility to control, manage, or direct the privately owned company including executive officers, senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other person who regularly performs similar functions.Oct 13, 2023Published on Oct 13, 2023Aug 5, 2026Updated on Aug 5, 2026FAQ299What onboarding information is required for the non-profit organization (NPO)?
Corporate officers: Persons with significant responsibility to control, manage or direct the NPO including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the NPO.Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026FAQ84What onboarding information is required for a family office?
Corporate officers: Persons with significant responsibility to control, manage, or direct the family office including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the Family Office.Oct 13, 2023Published on Oct 13, 2023Aug 26, 2026Updated on Aug 26, 2026FAQ93What onboarding information is required for a Publicly Traded Company?
Corporate officers: Persons with significant responsibility to control, manage, or direct the publicly traded company including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the publicly traded company.Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026FAQ83Why is my accessible balance lower than my funds unavailable for withdrawal?
However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion. The user is unable to withdraw 20 ETH because his accessible balance is lower than his funds under the unavailable for withdrawal portion.May 13, 2024Published on May 13, 2024Aug 26, 2026Updated on Aug 26, 2026FAQ416Income from staking and rewards
Why did I receive a Form 1099-MISC? You will receive a 1099-MISC if you earned $600 or more in staking rewards, bonuses, or airdrops during the 2025 tax year. Note: the IRS threshold for this form increases to $2,000 for the 2026 tax year.Nov 4, 2025Published on Nov 4, 2025Aug 11, 2026Updated on Aug 11, 2026FAQHow to prevent phishing emails?
If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?” to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first.Jun 24, 2025Published on Jun 24, 2025Aug 26, 2026Updated on Aug 26, 2026FAQ6