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How do I join a video call with customer support?
join the video call Enter the authenticator code to join the video call Note: the "Join call" card will only appear at the scheduled time, and that you'll receive the scheduled call notification within 1 hour prior to your preferred time.Published on Aug 26, 2025Updated on Oct 27, 2025FAQ40How do I find the token unlocks feature?
token Head over to Overview Select Token unlocks Token unlocks menu in the Overview of the crypto page, on the app pageWhy is the token unlocks schedule important?Published on Mar 4, 2025Updated on Sep 10, 2025FAQ12How do I set up a recurring buy plan?
If an order fails, we'll send you an email to let you know and we'll continue to execute future orders on schedule.Published on Jan 23, 2025Updated on Dec 31, 2025FAQ49Smart Portfolio
Example 2 - Scheduled Parameter settings Crypto allocation: BTC | 50%; ETH | 30%; SOL | 20% Rebalance mode: Scheduled | 4 hours Investment amount: 10,000 USDT Running bot Phase 1 - Exchanged into target crypto. The invested amount was traded into 5 BTC worth 5,000 USDT (assume the price of BTC is ₮1,000), 6 ETH worth 3,000 USDT (assume the price of ETH is ₮500), 20 SOL worth 2,000 USDT (assume the price of SOL is ₮100). Phase 2 - Trigger rebalancing.Published on Jun 22, 2022Updated on Jan 28, 2026Product documentationOKX to delist ICE spot trading pairs
Affected tokens: ICE Affected trading pairs: ICE/USDT, ICE/USDⓈ (ICE/USD) Execution schedule: We will delist the following USDⓈ and USDT spot trading pairs according to the schedule below: Spot trading pairs Delisting time ICE/USDⓈ (ICE/USD) December 14, 2025, 08:00 - 10:00 UTC ICE/USDT December 16, 2025, 08:00 - 10:00 UTC Additional details We advise users to cancel any open orders pertaining to the affected trading pairs before the delisting.Published on Dec 11, 2025Updated on Feb 11, 2026AnnouncementsRules for the periodic transfer of untradable crypto dust from Trading accounts to Funding accounts
Here's what you need to know about the transfer scope and schedule:Transfer scope The scope includes crypto that you haven't used within a week, with a quantity less than 0.0001 and a value less than 0.01 USD.Transfer schedule Transfers are conducted on the 14th day of every month at 3:00 pm UTC. The transfer process may take a few days. Untradable crypto dust refers to crypto that has a value too small to trade.Published on Aug 28, 2023Updated on Nov 12, 2025Product documentationOKX to delist ACA, CLV, FOXY, PSTAKE and RACA spot trading pairs
Affected tokens: ACA, CLV, FOXY, PSTAKE, RACA Affected trading pairs: ACA/USDT, ACA/USDⓈ (ACA/USD) CLV/USDT, CLV/USDⓈ (CLV/USD) FOXY/USDT PSTAKE/USDT, PSTAKE/USDⓈ (PSTAKE/USD) RACA/USDT, RACA/USDⓈ (RACA/USD) Execution schedule: We will delist the following USDⓈ and USDT spot trading pairs according to the schedule below: Spot trading pairs Delisting time ACA/USDⓈ (ACA/USD) December 9, 2025, 08:00 - 10:00 UTC CLV/USDⓈ (CLV/USD) December 9, 2025, 08:00 - 10:00 UTC PSTAKE/USDⓈ (PSTAKE/USD) DecemberPublished on Dec 2, 2025Updated on Dec 2, 2025AnnouncementsOKX to delist BAL, PERP, FLM, DEP, NC and LOOKS spot trading pairs
Affected tokens: BAL, PERP, FLM, DEP, NC, LOOKS Affected trading pairs: BAL/USDT, BAL/USDⓈ (BAL/USD) PERP/USDT, PERP/USDⓈ (PERP/USD) FLM/USDT, FLM/USDⓈ (FLM/USD) DEP/USDT, DEP/USDⓈ (DEP/USD) NC/USDT, NC/USDⓈ (NC/USD) LOOKS/USDT, LOOKS/USDⓈ (LOOKS/USD) Execution schedule: We will delist the following USDⓈ and USDT spot trading pairs according to the schedule below: Spot trading pairs Delisting time BAL/USDⓈ (BAL/USD) November 19, 2025, 8:00 - 10:00 am UTC PERP/USDⓈ (PERP/USD) November 19, 2025, 8:Published on Nov 12, 2025Updated on Nov 17, 2025AnnouncementsX Layer upgrade and OKT/OKB asset handling FAQ
This article outlines the implementation schedule, exchange rules, and FAQs, helping you stay informed and manage your related assets. For details, please refer to the official announcement: Announcement on the PP Upgrade of X Layer and Optimisation of the OKB Gas-Token Economic ModelImplementation schedule August 13, 2025, 2:10 PM (UTC+8) OKT will stop trading on the OKX exchange. OKTChain will continue producing blocks and processing on-chain transactions.Published on Aug 13, 2025Updated on Jan 29, 2026FAQ25What's OKX Security Assistant?
It’s recommended to handle issues in the following order (from easy to hard): Retry with administrator privileges Restart the system, then make an attempt again; to release locks or reduce resistance Clean based on the risk target type If the alert involves system services, scheduled tasks, or startup items, don’t just delete files—remove them from the corresponding configuration entries first.Published on Jan 15, 2026Updated on Feb 13, 2026FAQ4OKX to delist KDA spot trading pairs
Notice: We reserve the right to adjust the delisting schedule, including the execution time, based on market conditions. In the event of abnormal market volatility or risk, we may pause or resume deposits and withdrawals for affected crypto to protect user interests. Index components of affected trading pairs may be adjusted as needed to maintain market stability. We will continue to monitor all listed trading pairs and implement the delisting/hiding mechanism as necessary.Published on Oct 22, 2025Updated on Nov 17, 2025AnnouncementsTrading Fee Rules FAQ
You can refer to My fee tier for your current fee tier level and the trading fee schedule, which includes the fee rates for each instrument and trading pair. Open my trading fees page Find your current fee tier level and the fee rate for the different levels at My trading fees Alternatively, you can log in to your account on our app and go to User center > Profile and settings > Profile > Trading fee tier.Published on Mar 22, 2024Updated on Mar 3, 2026FAQ1,068Crypto Tax Reporting
The IRS first introduced the question related to virtual currency on Schedule 1 of Form 1040 for the tax year 2019. Ever since the same question about virtual currency appears on the front page of the form 1040 below the section of taxpayer's personal information. The Department of the Treasury and the IRS provided guidelines on information reporting obligations for digital asset brokers.Published on Sep 24, 2025Updated on Feb 13, 2026FAQOKX to support FXS crypto migration
According to the official plan of Frax Finance, OKX will support the FXS crypto migration to FRAX at a 1:1 ratio as per the following schedule: Futures FXSUSDT perpetual futures will be delisted at 8:00 UTC on Dec 26, 2025. Relevant orders in the order book will also be canceled after the delisting. Trading bots for this pair will gradually close. If you are concerned about fees or slippage from automatic closures, we recommend stopping them manually.Published on Dec 23, 2025Updated on Dec 24, 2025AnnouncementsIntroduction to Trading bot Mode
Example 2 - Scheduled Parameter settings Crypto allocation: BTC | 50%; ETH | 30%; SOL | 20% Rebalance mode: Scheduled | 4 hours Investment amount: 10,000 USDT Running bot Phase 1 - Exchanged into target crypto. The invested amount was traded into 5 BTC worth 5,000 USDT (assume the price of BTC is ₮1,000), 6 ETH worth 3,000 USDT (assume the price of ETH is ₮500), 20 SOL worth 2,000 USDT (assume the price of SOL is ₮100). Phase 2 - Trigger rebalancing.Published on Jan 9, 2023Updated on Jul 29, 2025Product documentation