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How do I find my user ID (UID)?
You'll see your user ID under Profile > Personal info, and there's a copy option next to your user ID User ID is one of the details shared within the Personal info section You'll need to provide your user ID for any customer support issues. Learn more about your account by visiting our OKX FAQ page.Published on Mar 20, 2025Updated on Apr 18, 2026FAQ198How do I verify my identity with ID and selfie photos?
The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID? Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document.Published on Sep 4, 2024Updated on Mar 10, 2026FAQ45Scheduled Maintenance Notice – March 20, 11:00 - 11:30 PM PST
The OKX Team March 16, 2026Published on Mar 16, 2026Updated on Mar 17, 2026AnnouncementsWhat should I do if my withdrawal was sent to the wrong user ID (UID)?
If you accidentally sent a withdrawal to the wrong user ID (UID) of another OKX user, please note that we can’t directly reverse or recover funds once they’ve been credited to another user’s account. However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2.Published on Oct 13, 2025Updated on Jan 27, 2026FAQ17Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
We implement the extension_factor default as 16 and the sampling inspection default time as 16, so the security level will be 80 bits. Polynomial commitment: we calculate the hash value of the computation trace and corresponding user balance, user ID, and the value of the corresponding constraint polynomial for each row, and generate a Merkle tree. The Merkle root is the commitment value of the polynomial. Generating sampling proof: using the Merkle root as a random source, we sample the data.Published on May 10, 2023Updated on Sep 8, 2025FAQ179How do I create passkeys? (web)
on a Mac) Use Touch ID on your Mac for verification 3.Published on Jan 19, 2025Updated on Feb 9, 2026FAQ2How do I authorize a new device when I log in?
If the device has not logged in within 30 days of being recognized as a different device, you will need to log in again, and it will no longer be considered an authorizable device. To download the OKX app, you can download via: Android: Download via official download page iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on Aug 31, 2023Updated on Apr 23, 2026FAQ13,812OKX will launch LIT/USD for spot trading
To support the growth of the USD ecosystem and meet our users’ diverse trading needs, OKX is introducing the following USD trading pairs in our spot trading at 16:30 UTC on January 15, 2026: LIT/USD OKX team January 15, 2026Published on Jan 15, 2026Updated on Jan 15, 2026AnnouncementsA beginner's guide to identity verification
Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. Please select a different form of ID from the options available.4. What forms of official ID are accepted? At present, we accept two types of official identification to verify your identity: a driver's license, a state-issued ID card and passport.Published on Oct 9, 2025Updated on Dec 30, 2025FAQ3Why did my identity verification fail?
Invalid ID (E.g. Unsupported ID type, ID issued has expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID isn't expired. Each customer is only allowed to have one account. Make sure your original identity documents are clear and fully visible.Published on Aug 8, 2024Updated on Jan 2, 2026FAQ43450k XPL - X Drops Campaign Terms and Conditions
Campaign Overview and Period The "450k XPL - X Drops Campaign" (the "Campaign") begins on December 16, 2025, 10 AM PST (the "Start Date") and ends on December 22, 2025, 10 AM PST (the "Campaign Period").Published on Dec 16, 2025Updated on Dec 16, 2025FAQHow can I do spot trading with the Jupyter Notebook?
When you place an order, you can specify your own client order ID by specifying the parameter clOrdId, which can later be used as an identifier in place of ordId when calling an order cancellation, amendment or retrieval endpoint. 1 # market order 2 result = tradeAPI.place_order( 3 instId="BTC-USDT", 4 tdMode="cash", 5 side="buy", 6 ordType="market", 7 sz="100", 8 clOrdId="003" # you can define your own client defined order ID 9 ) 10 print(result)11. How can I get details about a certain order?Published on Sep 29, 2023Updated on Sep 10, 2025FAQ553Spin the wheel terms and conditions
New customers on the OKX Platform who trade the specified amount or more (please refer to the welcome rewards) in a single transaction within 30 days of account opening will receive the rewards in BTC. To unlock this reward, the user must maintain assets under management (AUM) of at least the specified amount on the welcome rewards page for a total of 30 days within a 90-day period after the bonus is received.Published on Feb 5, 2026Updated on Feb 5, 2026FAQ1US New User Promotion Terms and Conditions
Rewards will be distributed within 30 days after conditions are met and verified, and may be locked from trading or withdrawal for up to 30 days after receipt. OKX reserves the right to interpret the terms and conditions of this promotion as it sees fit. It reserves the right to modify these terms and conditions at any time, exclude any participants from this promotion, and/or cancel this promotion without notice and in its sole discretion. Any violation of these terms or the OKX U.S.Published on May 16, 2025Updated on Apr 15, 2026FAQ6How do I get my individual account verified?
Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Social Security Number (SSN) Note: it's mandatory to provide your Social Security Number (SSN) for you to pass the identity verification process. Residential address ID documents We accept valid state-issued IDs, driver's licenses and passport.Published on Aug 7, 2024Updated on Dec 19, 2025FAQ37