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How do I reverse my trading position with one tap?
Our One-tap reverse feature allows you to instantly flip your position (from long to short or vice versa) without having to manually close and reopen trades. This not only saves time but helps you react more strategically when momentum shifts suddenly.Why should I use one-tap reverse? React instantly to market reversals: when trends shift quickly, manually closing and re-entering a trade wastes precious seconds.Published on Jul 5, 2025Updated on Apr 6, 2026FAQ10Rules for the periodic transfer of untradable crypto dust from Trading accounts to Funding accounts
You can also use the "Easy convert" feature to convert assets in your Trading account to other types of crypto.How to access Easy convertWeb Go to the Trading page > Assets > Easy convert App Tap the "Easy convert" button in the tooltip at the top of the Assets page Or tap the icon in the top right corner of the Assets page, tap the icon in the top right corner of the Assets details page, and then tap the “Easy convert” button:Published on Aug 28, 2023Updated on Apr 24, 2026Product documentationHow do I set a price alert?
Tap Trade > Select the trading type at the top 2. Tap the three dots in the upper right corner 3. Go to Settings > Preferences > Trade notifications 4.Published on Apr 30, 2024Updated on Apr 15, 2026FAQ261How do I remove my debit or credit card?
Tap Select next to your card info, then select Manage. OKX web deposit page with Visa/Mastercard and Select option Tap the remove icon next to the card you want to remove. OKX web deposit from panel with saved card and remove option Select Remove to confirm.On the app Open your OKX app and go to Deposit. Follow the instructions to select your cash or crypto currency. Select Visa/Mastercard. Select From to see all your available cards.Published on Apr 21, 2026Updated on Apr 21, 2026FAQHow do I use the chart trading layout?
Tap Trade and select the trading style 2. Tap the three dots > Settings > Interface 3. You can choose different styles for displaying chart positions (Top, Bottom or None)How do I unhide the candles chart? 1. Open OKX App, go to the trading page and select the trading style 2. Tap More > Settings > Interface 3. On Chart position, select Top 4. Go back to the trading page, pull down the page with a larger swipe, then the candles chart will reappearPublished on Jan 29, 2024Updated on Apr 22, 2026FAQ126How do I enable allowlist? (app)
Tap Add recipient > Select the recipient type > Choose the network > Paste the address > Next 6. Enter Address name > Save address If you see the prompt Invalid address when adding a new withdrawal address, possible reasons and solutions include: Tag not filled in: Some cryptocurrencies (e.g., XRP) require a tag. Please make sure it is provided.Published on Aug 14, 2023Updated on Apr 17, 2026FAQ1,917Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
Tap Add funds → From Funding balance. Choose your asset and amount. Confirm. The transfer is typically instant.Transfer from OKX Pay to Funding balance Go to the Pay tab. Tap Transfer to Exchange. Choose your asset and amount. Confirm. The transfer is typically instant.Add funds via on-chain deposit (external wallet) Go to the Pay tab → Add funds → From external wallet. Select X Layer (recommended for zero network fees). Copy your deposit address.Published on Apr 20, 2026Updated on Apr 20, 2026FAQHow do I complete the required tasks shown in the app?
Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on Jul 3, 2025Updated on Jul 10, 2025FAQ37OKX Beginner's Guide
Select the headset icon at the bottom right corner of your browser On the app: Go to Menu, tap the headset icon to enter the support center, then tap on the headset icon again to interact with OKX Assistant. Enter your question in the chat bubble. If you need further help, select Chat with agent in the chat bubble to connect with a customer support agent. Note: If you haven't logged in to your account, please select your country of residence when interacting with OKX Assistant before proceeding.Published on Nov 10, 2025Updated on Jan 27, 2026FAQ1How do I secure my account after detecting unusual activity?
Here’s how to manage them: Open the OKX App > Navigate to the Exchange section on the homepage and select the Menu icon Select P2P Trading Go to Profile on the homepage Select Profile on the P2P trading page Select Payment Under Payment Methods, you’ll see all your linked options To make changes, tap Edit, update the information, and save To remove a method, tap Delete, then Confirm to complete the actionVerified AddressOn the web Log in at www.okx.com Select Assets from the top menu Select WithdrawPublished on Mar 21, 2025Updated on Feb 12, 2026FAQ33How do I find my user ID (UID)?
Keeping your user ID handy can simplify many processes, allowing you to access assistance and platform features without delays.On the app Select the Menu option on the corner to be redirected to the User Center on the app Proceed to tap on the menu option Select the Profile and settings option at the top Load the info of your profile by selecting the Profile and settings option You'll see your UID info displayed within the Profile section on the User Center page, and the Copy option to copy it YourPublished on Mar 20, 2025Updated on Apr 18, 2026FAQ198How do I add OKX widget on my phone?
Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on Aug 15, 2023Updated on Apr 24, 2026FAQ5,944Crypto profit & loss analysis (PnL) FAQ
If you want to view the average purchase price of your recent spot trades, you can switch to the average cost price.You can go to the Trading page > tap the three dots in the top-right corner > Settings > Spot cost price type > switch between Average cost price and Cumulative cost price.Published on Apr 3, 2026Updated on Apr 6, 2026FAQWhat should I do if facial recognition fails?
Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 1 hour before trying again. Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again.Published on Oct 11, 2024Updated on Apr 24, 2026FAQ464How do I add my emergency contact?
App Log in on your OKX app > Tap the Main Menu icon in the upper left corner > Profile and settings > Security > Emergency contact. Select Emergency contact under Advanced security Read the description and guide on the introduction page, before proceeding to add emergency contact. Learn more on emergency contact Enter your contact details.Published on Jul 24, 2025Updated on Feb 12, 2026FAQ272