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If you have a Pay account, the funds will automatically appear in your Pay balance. If you are an existing OKX user without a Pay account, you'll need to follow the Pay onboarding process to activate Pay. Then, the funds will automatically appear in your Pay balance. If you're a non-OKX user, you'll need to create a OKX account and a Pay account. Only then, the funds will automatically appear in your Pay balance. Once you receive the payment, you can then: Send funds to other people.Published on 16 Sept 2025Updated on 17 Apr 20261Pay Account FAQ
By combining top-notch security with advanced cross-network compatibility and convenient features like fee-free transactions on X Layer, Pay account make it easier than ever to manage your crypto.Do I have to have an OKX exchange account to have a Pay account? Yes, an OKX exchange account and a completion of identity verification are required to create a Pay account.What can I do with my Pay account? Pay your contacts (friends and family) with USDC or USDT in Pay.Published on 16 Sept 2025Updated on 3 Dec 2025Pay Passkey FAQ
What system versions are supported by Pay Passkey? Recommended: iOS 16+ and Android 9+. Android devices must be able to log into Google services.2. How do Pay Passkeys differ from exchange Passkeys? They're two completely independent Passkey systems. You may have an exchange Passkey for exchange logging in and trading, but a separate Pay Passkey must be created for their Pay account. The Pay Passkey is used solely for signing transactions in Pay mode.3.Published on 28 Apr 2025Updated on 16 Apr 2026185Google Pay – Additional Terms
No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on 8 Aug 2025Updated on 3 Oct 202512Apple Pay – Additional Terms
Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel. Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on 8 Aug 2025Updated on 3 Oct 202510Why is Pay moving to Simple mode?
Previously: Standalone Pay mode Old entry point for you to enter the Pay page Old Pay page once you enter the pageNow: Pay tab under Simple mode New entry point for you to enter the Pay page New Pay page once you enter the pageWhat's included in Simple Pay? With Simple Pay, you can: Pay any contacts using USDT, USDC, and USDG on X Layer Scan QR code to pay GrabPay merchants Add funds from Portfolio Transfer funds to Portfolio Send funds to external wallet addressesWhat has changed?Published on 27 Jan 2026Updated on 28 Jan 20264How do I activate my Pay?
Learn more about Pay Passkey here.Published on 16 Sept 2025Updated on 28 Jan 20261How to fix Pay passkey error on Android devices
Go to Google Password Manager Find the passkey(s) for OKX Pay with the prefix "OKX Pay (Date)" and delete it. Find the passkey(s) Delete the passkey(s) Once deleted, return to the OKX Pay app. You will be prompted to create a new Pay passkey. After creating the new Pay Passkey, reach out to Customer Support and request a Pay Passkey reset for your account. This ensures your new Pay Passkey is fully activated and ready to use for Pay mode transactions.Published on 8 Dec 2025Updated on 17 Apr 202633Do I need to pay fees for deposit and withdrawal?
No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.Published on 1 Jun 2023Updated on 16 Mar 20265,582How do I add funds into my Pay balance?
Easily add assets from your portfolio to your Pay balance. If your Pay balance is low, you can top it up anytime from your portfolio.How do I add my funds? Go to Simple and select Pay from the main menu Select + Add to add funds from portfolio Enter the amount you want to add to your Pay balanceHow do I transfer funds from my Pay balance to portfolio?Published on 16 Sept 2025Updated on 28 Jan 20261What's OKX Card?
OKX Pay is your digital dollar account built into the OKX app. With OKX Pay, you can: Save, spend, and send money globally Earn interest in your account balance Pay directly using your OKX Card from your available funds Everything is managed in one app—simple, transparent, and convenient.How can the OKX Card help me save on international travel?Published on 24 Mar 2026Updated on 16 Apr 202637OKX Card lifestyle subscription rebates
How to qualify: 1) Set OKX Card as payment: Update your subscription's payment method to your OKX Card. 2) Pay with USDG: Ensure your card payments are settled in USDG. 3) Receive your rebate: Up to 20 USDG credited to OKX Pay on the 1st of the next month. For more details, refer to our Card Terms and Conditions.Published on 25 Mar 2026Updated on 16 Apr 2026How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionPublished on 8 Dec 2025Updated on 26 Dec 20251,963OKX P2P dispute handling rules
If the buyer has paid less than the order amount, the buyer will be asked to pay the outstanding amount within the specified timeframe. Any fees incurred during the refund will be covered by the buyer. If the buyer fails to respond or refuses to pay, the seller will be asked to refund the received funds. OKX reserves the right to suspend uncooperative or bad-faith* users during the process. OKX is not responsible for any resulting losses.Published on 28 Aug 2023Updated on 11 Mar 20261,117Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Published on 31 Aug 2023Updated on 26 Jan 20261,000