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How do I check if an email is officially from OKX via EML file?
Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on 24 Nov 2025Updated on 4 Mar 202616How do I use the Open interest indicator?
What's Open interest (OI) indicator? The Open Interest (OI) indicator provides a visual representation of the total value of open long and short positions for a specific futures trading pair, enabling traders to analyze market activity and sentiment. Open interest indicator serves as a gauge of market activity. When open interest is minimal or absent, it indicates either the absence of initial positions or the closure of most positions.Published on 15 May 2024Updated on 10 Sept 202521Why did my perpetual futures open or close order fail?
If your position exceeds this limit, you won’t be able to open additional positions. You can check the limits here: Trade > Information > Market info > Position tiers 4. Wrong operation page selected You cannot open a position on the Close page. Please make sure you’ve selected Open on the trading page. 5. 5. Isolated margin unrealized P&L cannot be used to open new positions Unrealized return in isolated margin cannot be used to open a position 6.Published on 31 Oct 2025Updated on 20 Apr 2026Lead trader: why is the total order in the Lead Trade and Open position tabs different?
However, the number in parentheses on the Open Position tab remains the same, representing the token contract on an open position. For example, if you create 2 lead trading orders on DOGEUSDT, you will see the number on the Lead tab change to 2, while the number of the open position tab remains as 1.3. What happens when I place orders on both futures and spot? Placing orders on both futures and spot results in changes to the numbers in parentheses on the Open Position and Lead tabs.Published on 13 May 2024Updated on 9 Feb 202632OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
Learn to Earn with OKX and TON (The Open Network) is a new educational initiative introduced by OKX in collaboration with TON. OKX users who are holding valid verification document from Russia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, can take part in the promo During the Campaign Period and win between 1 and 5 TON (“Reward”). Rewards will be distributed among the participants in accordance with the rules below.Published on 26 Dec 2023Updated on 3 Apr 20264,136How do I verify OKX's ownership and balance of the wallet address?
Configure the parameters Open rpc.json file Configure btc-related RPC parameters in the rpc.json file and save the file Example: configure the parameters 3. Verify whether the balance of an on-chain address is consistent with the balance shown in the snapshot file by using the CheckBalance tool. Open the terminal program Mac system: Terminal Windows system: Command Prompt Run the command and locate the directory of the downloaded folder.Published on 26 Sept 2023Updated on 26 Jan 2026999Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Each folder contains two JSON files named "sum_proof.json" and 'sum_value.json' files Download the OKX open-source verification tool zk-STARKValidator Save OKX open-source verification tool zk-STARKValidator and the sum proof data folder together in the newly created folder from step 1.Published on 10 May 2023Updated on 8 Sept 2025179Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Here's how you can verify that the assets we claim to hold are true and that no user holds negative net equity: Go to our Proof of Reserve page and select Liability report Download the zk-STARK file and save it in a new folder Unzip the file to extract a "sum_proof_data.json" file Download the OKX open-source verification tool: zk-STARKValidator Save the OKX open-source verification tool, zk-STARKValidator, and the "sum_proof_data.json" file together in the new folder created in Step 2.Published on 21 Oct 2024Updated on 11 Feb 202693Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Issue Description: The system detects any of the following: screenshots, scanned or printed copies instead of original documents; black-and-white photos; missing pages; poor-quality or damaged files; expired documents; or documents in an unsupported language.Published on 5 Sept 2023Updated on 24 Apr 202611,544How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on 5 Sept 2023Updated on 12 Feb 2026856How to prevent phishing emails?
Besides contacting Customer Support, you can also check the email via EML file to confirm whether it was genuinely sent from OKX. If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?”Published on 24 Jun 2025Updated on 16 Dec 20253How can I troubleshoot web or app issues?
If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on 11 Feb 2026Updated on 16 Apr 20268How do I complete the required tasks shown in the app?
You can upload multiple files if needed, as long as they are clear, readable, and within size limits. If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.Published on 3 Jul 2025Updated on 10 Jul 202537How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 202560What's OKX Security Assistant?
Common reasons for uninstall or delete failures include insufficient permissions, system protection or self-defense mechanisms, or files or processes being in use.Published on 15 Jan 2026Updated on 13 Feb 202625