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What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on 5 Feb 2024Updated on 8 Oct 2025131Quote sorting
We understand and appreciate that this method may not result in the most optimal quote being sorted first for all Takers, and therefore encourage our users to evaluate all quotes on complicated RFQs such as these in order to determine for their own situation what the best quote is. Only the top three quotes, bid and ask, will be visible on the website. To see additional quotes, please use the API to see all Makers' quotes.Published on 30 Jun 2022Updated on 10 Sept 202513How do I change the chart type?
We provide you with a variety of options to select the chart type that best aligns with your trading style, ensuring a personalized trading experience. For example, by simply choosing TradingView when you're trading on our platform, you gain access to an extensive array of chart types and advanced tools. This integration significantly boosts your analytical abilities, empowering you to make smarter, well-informed trading decisions.Published on 5 Nov 2024Updated on 10 Sept 202513What should I do if the other platform didn't receive my withdrawal?
When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.Published on 18 Oct 2024Updated on 3 Mar 2026686How do I set a price alert?
Tap the three dots in the upper right corner 3. Go to Settings > Preferences > Trade notifications 4. Toggle different types of notifications on or off based on your needs On the Web: On the trading page, select the Settings icon Under Preferences, select the Trade notifications You can toggle different types of notifications on or off based on your needs There are several options for the type of sounds that you can select based on your preferencePublished on 30 Apr 2024Updated on 15 Apr 2026261How do I supercharge my trading with Alertatron's automated solutions?
Latest data: we capture every chart at the moment that your alert arrives, so you always get to see the most up-to-date information, even on the go.How do I use Altertatron on OKX? Setting up Altertatron on our platform is very simple. There are three main steps: Creating a set of OKX API keys: Visit here to learn more Adding the API keys to Altertatron: Visit here Amazing, you can now send your first test order!Published on 28 Mar 2024Updated on 8 Oct 20251OKX x McLaren: Digital Collectibles FAQs
Noncustodial means that we nor any other network participants have control over your wallet or the assets stored in it. As the owner of your Web3 Wallet, you take full custody of the crypto assets held within the wallet. All assets in the wallet are stored on-chain and the owner can access it at any time. For more information on opening an OKX wallet, click here.When do I have to redeem my digital collectible utility? Utilities must be redeemed within three weeks of the minting window closing.Published on 5 Jun 2024Updated on 8 Sept 20256What's the P2P Merchant Program?
If you've applied to downgrade, we will get back to you within 7 business days.Published on 5 Sept 2023Updated on 25 Feb 2026609How do I qualify as an Accredited Investor?
Hence, we need to differentiate retail customers from other customers, such as Accredited Investors (AI). Accredited Investors have access to a wider range of products and services compared to retail customers. Customers who meet the Accredited Investor criteria under Singapore law may opt in to be treated as an Accredited Investor by us.Who is an Accredited Investor?Published on 8 Apr 2025Updated on 9 Feb 20267How do I submit my proof of address (POA)?
To help ensure the security of your account, we may sometimes require you to provide a valid Proof of Address. An acceptable document must meet the following criteria: it must display your legal name and your current full residential address, and it must have been issued within the past three months to ensure the information is up to date. Providing a Proof of Address is a standard account security procedure. Thank you for your understanding and cooperation.What are the supported POA?Published on 5 Sept 2023Updated on 12 Feb 2026854Why did my identity verification fail?
In addition to identity documents, proof of address must be issued within the last three months. Documents older than three months will be rejected. Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Please check and ensure the following before resubmitting: Upload original documents in image or PDF format. Ensure the photos have not been edited using image software (e.g., Photoshop) and are not screenshots. Upload color photos or files.Published on 5 Sept 2023Updated on 22 Apr 202611,541How do I set up a recurring buy plan?
If a plan fails three consecutive times, it'll be automatically paused and you’ll receive an email notification. Note: an order can also fail due to a technical issue at times. If an order fails, we'll send you an email to let you know and we'll continue to execute future orders on schedule.Published on 23 Jan 2025Updated on 31 Dec 202550Why didn't the TP/SL execute at the set price?
OKX supports three trigger price types: Last Price, Mark Price, and Index Price. If the selected trigger price type never reaches your specified level — even if another price type does — the TP/SL order will not be activated. During this time, if mark price reaches the liquidation price first, you may be liquidated before the order is ever sent to the market.Published on 13 Nov 2024Updated on 20 Apr 202611How do I use the chart trading layout?
Tap the three dots > Settings > Interface 3. You can choose different styles for displaying chart positions (Top, Bottom or None)How do I unhide the candles chart? 1. Open OKX App, go to the trading page and select the trading style 2. Tap More > Settings > Interface 3. On Chart position, select Top 4. Go back to the trading page, pull down the page with a larger swipe, then the candles chart will reappearPublished on 29 Jan 2024Updated on 22 Apr 2026126Introduction to proportional copy trading
Therefore, we recommend that customers refer to the trader's smart recommended multiplier when setting their own, and exercise caution to avoid exceeding the recommended upper limit. The specific recommendation logic is as follows: Smart recommendation multiplier = correction factor * min{Copy trader’s account USDT equity, maximum copy trading amount} / trader's account USDT equity.Published on 4 Apr 2023Updated on 3 Feb 202659