If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.

The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?

In these cases, you will need to wait for the system to lift the restriction automatically.Appeal documents for T+N If your P2P order triggers T+N, please submit the following documents to raise a dispute: Proof of payment and transaction statements for the payment method used in the past month (PDF or screenshot) If payment was made via WeChat or Alipay balance, please upload a PDF bill showing the payment time and payment method If payment was made via a linked bank card, please provide the corresponding

Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

A few tips for successful identity verification: Unable to upload photos in the app First, please check whether your network connection is stable and whether camera permissions are enabled on your phone. If the issue persists, we recommend uninstalling and reinstalling the app (if you use the Web3 Wallet, please back up your seed phrases and private key first), or updating the app to the latest version.

Your awareness is your first line of defense. By staying alert to suspicious activity and maintaining good security hygiene, you can significantly reduce the risk of Trojan horse attacks and account takeovers. If you’re ever unsure or need help, don’t hesitate to reach out to OKX Support.

First you'll need an OKX account. For information on how to apply for an account on our platform, please read here. Once you have your account, signing up to use our Block Trading couldn't be more simple! First, deposit fiat or crypto so that you meet the minimum asset requirement of $200,000. You can find a helpful explainer here. Then, navigate to the Liquid marketplace option in the Trade menu on the top bar.

Only bank accounts that have been successfully verified through a deposit can be used for withdrawals.How do I verify the ownership of my receiving account for my first USD withdrawal as a Singapore user? To comply with local regulations, you must verify the ownership of your receiving account before making your first withdrawal. You can verify by making a cash deposit into OKX with the same account.

To determine the best quote on RFQs with multiple quote currencies, we first convert each leg's price into USD and then sort using the same logic as above: best bid being the highest value and best ask being the lowest.

The campaign period only limits the window in which users must complete their First Qualifying Trade. It does not affect users' ability to claim the already-earned rewards. Once the campaign period expires, users who have not yet completed their First Qualifying Tradewill no longer be able to earn rewards under this Program.4. What are the First Qualifying Trade requirements to claim for the New User Full Rebate Program?

This promotion is on a first-come, first-served basis, and a maximum of 2720 eligible participants will each receive the reward. Any and all applicable taxes and all fees and additional expenses, including connection, installation, and/or service costs, related to acceptance and use of reward, are the sole responsibility of the individual reward recipient.

GrabPay, Wise, and LifeSG are not supported for withdrawals.How do I verify the ownership of my receiving account for my first SGD withdrawal as a Singapore user? To comply with local regulations, you must verify the ownership of your receiving account before making your first withdrawal. You can verify by making a cash deposit into OKX with the same account. App: verify the ownership of receiving account for the first time cash withdrawalFAQ1.

If you’re unsure whether a risk item can be safely deleted, prioritize: “Stop loss first (switch to a trusted device) + investigate later (full scan, read descriptions, provide feedback).”

Verify by making a cash deposit into OKX with the same account Web: verify the ownership of receiving account for the first time cash withdrawal App: verify the ownership of receiving account for the first time cash withdrawal FAQ1. Why am I not able to see the "Withdraw SGD" feature? To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.2.

If your deposit is from the exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox.