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What's a futures trading bot and how do you automate trades with it?
By choosing trading bots on OKX, you can leverage their advanced algorithms and real-time market data to enhance your trading experience, improve efficiency, and potentially achieve better trading results.What's the futures grid trading bot, and what are its advantages? OKX’s futures grid trading bot is an automated futures contract trading strategy. The bot sets an order grid at predetermined price levels above and below the initial entry price.Published on 26 Dec 2023Updated on 29 Oct 202535Know Your Business (KYB) FAQ
What's KYB? KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.Published on 29 Jan 2025Updated on 27 Sept 202530How can I protect myself from scammers?
Or, you might've suspected a scammer but don't know what to do. Here are some tips to avoid potential scammers and learn how to secure your assets.1. Does OKX hold crypto or cash? We only hold onto the seller's crypto once the order is made, for security (otherwise known as escrow). Escrow is a legal term used when a third party holds the assets in a transaction until an agreement has been met between the buyer and the seller.Published on 21 Aug 2023Updated on 3 Mar 202612,136Index components weightage adjustment FAQ
If you don't have any strategies based on index price, no action is required. If you have such strategies, the actions needed are subject to the specific strategies.Published on 14 Dec 2023Updated on 12 Feb 202613How can you protect yourself from a phishing attack?
How can you prevent phishing attacks? Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses. For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here.Published on 17 Aug 2023Updated on 17 Apr 20263,703How do I set up a recurring buy plan?
What if I don't have enough balance for my next recurring buy order? We'll notify you in the app and send you an email 3 days before and one day before execute your order if you don't have enough funds. You can deposit funds to your balance to complete your future orders.6. Why did one of my recurring buy orders fail? And what happens next? Just like one-time orders, if there might not be enough funds in your OKX account or in the payment method you selected to execute the recurring buy plan.Published on 23 Jan 2025Updated on 31 Dec 202550Copy trading FAQ
What's copy trading? Copy trading is a new social investment approach and an important portfolio management tool. Regular traders can copy trading strategies from lead traders and automatically execute them in real markets. When you copy a lead trader, you'll duplicate any trades they make and automatically open and close positions when they do.2. What countries or regions currently don't support copy trading?Published on 15 Sept 2023Updated on 20 Apr 2026686Pay FAQ
What happens next? If the recipient doesn't have a pay account, they'll have 48 hours to create one to accept the payment. Find out what's Pay account is all about here.Published on 16 Sept 2025Updated on 17 Apr 20261Travel Rule FAQ
What happens under the Travel Rule if I don't fill in the originator information for my deposit? Depending on your local law and regulations, your deposit may remain locked until you provide the information required of the person who sent you the fund.5. Why is my deposit under Travel Rule review? OKX will mark transactions for review from time to time. This review process depends on a large variety of factors, based on protecting our users against industry bad actors.Published on 20 Jul 2023Updated on 5 Feb 2026804How to prevent phishing emails?
The links don't match the official domain Hover over any link (without clicking). If the URL doesn't belong to an official OKX domain, don't open it. When the email address looks correct but the content feels suspicious Even if the sender address appears to be official, you should be cautious if the email content includes unusual instructions such as clicking links or providing personal information. In such cases, you should further verify the email's authenticity.Published on 24 Jun 2025Updated on 16 Dec 20253How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on 12 Dec 2024Updated on 15 Oct 202578A beginner's guide to identity verification
To verify your address, you must use a supported document as listed in the answer above.11. I don't know how much I plan to deposit. Can I change my estimated amount later? No. We are collecting your estimated amount as a reference point and we understand that your use of the platform may change later.12. How do I check my identity verification information?Published on 25 Sept 2023Updated on 25 Mar 20266,461Guide to ID and selfie photos for identity verification
Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?Published on 13 Oct 2023Updated on 28 Jan 202613,527Understanding the risks of using digital payment token services
Here's what you need to know: Speculative trading can cause large and sudden price swings. Market demand, breaking news, or changes in sentiment can shift prices quickly. Sharp drops within minutes may lead to total loss of your investment. Before you invest, understand your risk tolerance, assess your financial situation, and stay informed about market trends.Liquidity Risk Liquidity risk occurs when there aren't enough buyers or sellers in the market.Published on 17 Jun 2025Updated on 17 Nov 20252What should I do if I accidentally deposit crypto that OKX doesn't support?
We shall not be responsible for any issue that may arise in relation to your untradable assets, and you should carefully manage such assets to avoid any losses.) If you accidentally deposit crypto that we don't support to your account, you can't use or trade these assets in our platform. However, you can now withdraw the assets by yourself hassle-free.Published on 26 Sept 2023Updated on 9 Apr 20261,941