Valid bank statements Tax form, tax statement, or tax return Pay stub that contains residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) A valid government-issued document that shows your current name and address Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)Before uploading your Proof of Address, please ensure the following: The POA must be your

, which consent shall be in the sole determination of the party with the right to consent. c) Severability If any provision of this Agreement shall be declared by any court of competent jurisdiction to be illegal, void, or unenforceable, the other provisions shall not be affected but shall remain in full force and effect. d) Force Majeure Neither party shall be held responsible for any delay or failure in performance of any part of this Agreement to the extent such delay or failure is caused by fire

Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Fill in withdrawal details on the internal withdrawal page Complete the 2FA verification and select Confirm, your withdrawal order will be submitted Note: if you change your mind, you can cancel the request within 1 minute and no fees will be charged.

Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.

Note: You're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your phone number You can change or reset your phone number, but you can't remove it.

Note: You're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your phone number You can change or reset your phone number, but you can't remove it.

Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.

Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.

Select exchanges or wallets to perform an on-chain withdrawal Complete the withdrawal details below and select Submit Fill in address Note: you can enable allowlist mode to protect your assets. Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level.

Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

Note: in order to comply with local regulations, certain features may not be available in your region.

Here's how to do it:On the app Open the OKX app, go to Assets Scroll down and find the Untradable assets Note: ensure the Show untradable assets is toggled on in the display settings Select the crypto that you want to Withdraw Note: You can only withdraw the untradable cryptos that OKX supports for withdrawal Follow the instructions on the page to complete the withdrawal Note: This feature is available on app version 6.0.29 and above. Please update to the latest version before proceeding.

Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.

Note: once activated, the passkey feature can't be turned off and can only be reset.Create a passkey Please note that passkey verification methods may vary depending on the platform or service you are using. The passkey can be added from your phone's biometrics such as Fingerprint Unlock or Face ID, a USB security key, or from another device (for example, another phone). Follow the instructions provided during the process. 1.

Note: according to platform rules, one identity document can only be linked to one OKX account. Once identity verification is completed, it can’t be changed or canceled.