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X Layer upgrade and OKT/OKB asset handling FAQ
X Layer is an open and decentralized public blockchain launched by OKX and isn't limited to serving the OKX exchange.Can OKB be used to offset exchange trading fees? No. OKB can't be used to offset exchange trading fees, and holding OKB doesn't affect fee discount tiers.Published on 13 Aug 2025Updated on 29 Jan 202628Why is my deposit/withdrawal suspended?
Please stay tuned to our announcements for the most up-to-date status reports.Network upgrade (Deposit/withdrawal suspension) The project team takes care of mainnet migration. Once it's completed, there will be an announcement on the website that you can refer to. If I encounter this situation, what should I do?Published on 31 Aug 2023Updated on 26 Jan 20261,000How do I download my account statements?
To download your statements from a specific date, please follow these steps: Go to My Select Download at the bottom of the Account statement page Select Customized statement Select your preferred date, then select Generate Select Generate to view the statement Once the statement is ready, you can select Download to download the statement The statement might take some time to generate.Published on 6 Nov 2024Updated on 1 Apr 202682What's demo trading and how do I use it?
Go to okx.com, hover on the Trade section and select Demo trading to launch the trading simulation mode page for the web version. Select Demo Trading from the Trade option on the main bar to start risk-free trading You’ll see the total amount of demo assets that you can trade with, such as USDT, BTC, OKB, and various other cryptocurrencies.Published on 1 Oct 2025Updated on 6 Feb 20263My authenticator app isn't working, what should I do?
If your authenticator app doesn't support time syncing, you can automate it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times. Clear OKX mobile app cache or desktop browser cache and cookies. Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app.Published on 11 Aug 2023Updated on 9 Feb 20262,026What are the spot trading guidelines for copy traders?
You may join the waitlist/whitelist in advance to receive exclusive rewards once it launches. Learn more: What are the reasons for my spot copy trade order fail?Published on 6 Nov 2023Updated on 3 Mar 2026281What should I do if my withdrawal was sent to the wrong user ID (UID)?
Provide the following details: Your UID and account information (for example, name, email address, date of birth) The recipient’s UID (if known) Reference ID Date, time, and amount of the withdrawal Our Support team will review the case and attempt to reach out to the recipient on your behalf. Notes: We'll not disclose another user’s personal information due to privacy and compliance requirements. The return of funds depends entirely on the recipient’s cooperation.Published on 13 Oct 2025Updated on 27 Jan 202616What onboarding information is required for a fund?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on 13 Oct 2023Updated on 12 Feb 2026119How do I turn on and sync multiple charts on a screen?
Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on 9 Aug 2024Updated on 10 Sept 202530Why did my identity verification fail?
Invalid Document Expiry Date Make sure that the ID isn't expired. Invalid Document Photo The uploaded file is blurry, cropped, or obscures your identity information. Ensure that your full name, date of birth, and expiry date are clearly visible, and that all four corners of the document are fully shown. You uploaded irrelevant ID documents or proof of address. Please re-upload an acceptable identity document, such as your passport, or national ID card.Published on 5 Sept 2023Updated on 18 Apr 202611,537How do I verify an individual account?
They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on 25 Sept 2023Updated on 6 Apr 202631,145What onboarding information is required for the government-owned enterprise?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on 13 Oct 2023Updated on 6 Apr 202661How do I automate my trades?
Simply enter the amount you want to trade and launch the bot by selecting Create. You can customize the parameters by selecting Create custom parameters. Note: when you copy an existing bot and retain its parameters, you'll be notified if the original bot creator stops the bot or modifies its parameters. If you run a bot with custom parameters, however, it'll be treated as a bot launched by you. Launch the bot: check the details of your order in the Order Confirmation window.Published on 1 Oct 2024Updated on 17 Nov 202510Building RFQs
Two lines will be visible, one represents the profit or loss at the expiry date, the other represents the profit or loss at some date during the life of the contract(s). This date can be changed using the sliding bar above the chart. Selecting into the Margin pop-out opens up tables for each of the currency underlying in your strategy.Published on 30 Jun 2022Updated on 9 Apr 202630What onboarding information is required for a privately owned company?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on 13 Oct 2023Updated on 12 Feb 2026279