All
FAQ
Announcements
Product documents
Pay FAQ
If you have a Pay account, the funds will automatically appear in your Pay balance. If you are an existing OKX user without a Pay account, you'll need to follow the Pay onboarding process to activate Pay. Then, the funds will automatically appear in your Pay balance. If you're a non-OKX user, you'll need to create a OKX account and a Pay account. Only then, the funds will automatically appear in your Pay balance. Once you receive the payment, you can then: Send funds to other people.Published on 16 Sept 2025Updated on 17 Apr 20261What should I do during or after a scam?
Learn more on how you can spot scams here.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away.Published on 11 Mar 2024Updated on 24 Apr 2026742Pay Account FAQ
By combining top-notch security with advanced cross-network compatibility and convenient features like fee-free transactions on X Layer, Pay account make it easier than ever to manage your crypto.Do I have to have an OKX exchange account to have a Pay account? Yes, an OKX exchange account and a completion of identity verification are required to create a Pay account.What can I do with my Pay account? Pay your contacts (friends and family) with USDC or USDT in Pay.Published on 16 Sept 2025Updated on 3 Dec 2025Pay Passkey FAQ
After updating, try using your Pay Passkey again.Published on 28 Apr 2025Updated on 20 Apr 2026186Google Pay – Additional Terms
No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on 8 Aug 2025Updated on 3 Oct 202513Apple Pay – Additional Terms
Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel. Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on 8 Aug 2025Updated on 3 Oct 202510How do I repay the loan and interest?
After borrowing assets, you need to repay the borrowed assets along with interest.Futures mode: Repay the loan and interest When performing margin trading in futures mode, if you borrow assets, whether in cross margin or isolated margin, you can automatically repay the borrowed assets and interest upon closing.Multi-currency mode: Repay the loan and interest In the multi-currency mode, if you borrow coins and incur a liability, you can view the liability under the Assets section after closing thePublished on 20 Mar 2023Updated on 20 Apr 202645Why is Pay moving to Simple mode?
Previously: Standalone Pay mode Old entry point for you to enter the Pay page Old Pay page once you enter the pageNow: Pay tab under Simple mode New entry point for you to enter the Pay page New Pay page once you enter the pageWhat's included in Simple Pay? With Simple Pay, you can: Pay any contacts using USDT, USDC, and USDG on X Layer Scan QR code to pay GrabPay merchants Add funds from Portfolio Transfer funds to Portfolio Send funds to external wallet addressesWhat has changed?Published on 27 Jan 2026Updated on 28 Jan 20264How do I secure my account after detecting unusual activity?
Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices. You can turn off or change your authenticator app at any time.Published on 21 Mar 2025Updated on 12 Feb 202633How do I activate my Pay?
Learn more about Pay Passkey here.Published on 16 Sept 2025Updated on 28 Jan 20261How do I add funds into my Pay balance?
Select the arrow icon in Pay Select the Transfer to portfolio option from the selection pop-up Follow the instructions as setHow long will it take for my assets to appear in my Pay balance? It typically takes a few seconds for transfer to be processed. We'll send an email and push notification once it's completed.Can I cancel the transaction after submitting it? No, users aren't allowed to cancel after submission. Users can transfer their balance from pay balance back to exchange if required.Published on 16 Sept 2025Updated on 28 Jan 20261How can you protect yourself from a phishing attack?
If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on 17 Aug 2023Updated on 17 Apr 20263,707How to fix Pay passkey error on Android devices
Go to Google Password Manager Find the passkey(s) for OKX Pay with the prefix "OKX Pay (Date)" and delete it. Find the passkey(s) Delete the passkey(s) Once deleted, return to the OKX Pay app. You will be prompted to create a new Pay passkey. After creating the new Pay Passkey, reach out to Customer Support and request a Pay Passkey reset for your account. This ensures your new Pay Passkey is fully activated and ready to use for Pay mode transactions.Published on 8 Dec 2025Updated on 17 Apr 202634Do I need to pay fees for deposit and withdrawal?
Always back up your Web3 wallet's private keys and seed phrases before uninstalling or updating the app to keep your assets safe.Published on 1 Jun 2023Updated on 16 Mar 20265,586OKX x McLaren NFT Sweepstakes Terms & Conditions
If a potential winner fails to sign and return these documents within the required time period, he/she will forfeit the prize.Published on 25 Apr 2024Updated on 8 Sept 2025607