We recognize the importance of maintaining a fair and transparent marketplace, so we developed the Self-Trade Prevention (STP).How powerful is our Self-Trade Prevention? Our Self-Trade Prevention feature is designed to empower traders by preventing inadvertent self-trades, offering numerous benefits that enhance your trading experience. Let's see how the Self-Trade Prevention feature can help you.

Common reasons for uninstall or delete failures include insufficient permissions, system protection or self-defense mechanisms, or files or processes being in use.

Starting January 8, 2024, both new and existing UK resident users must complete an assessment questionnaire and self-categorisation statement to continue using our services in compliance with FCA rules. Note: these changes only apply to retail users who are resident in the UK. failure to renew your self-categorisation statement will result in account restrictions.How does the questionnaire and self-categorisation statement process work for the UK resident users?

This makes the process faster and simpler.Secure self-custody of assets Your funds are stored in a self-custody wallet managed by smart contracts.

Which untradable assets support self-withdrawal? Here are the untradable assets that support self-withdrawal: Crypto that has been or will be delisted from our platform. Airdrop crypto. Some crypto and networks that we don't support. Note: not all unsupported tokens are eligible for self-service withdrawal. More cryptos will be added to the untradable assets self-withdrawal feature. For more details, you can reach out to our OKX Assistant.3. Why is there no valuation after a token is delisted?

Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication

Self-custody: we allow you to have complete self-custody of your own trades, so any movement of tokens happens directly on the wallet that the user links to their DEX accounts. Security: unlike centralized exchanges that might potentially be hacked, all assets traded on DEXs are stored directly in the user's wallet, thereby providing a greater degree of security in token storage.

Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information.

Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.

Self-service tool For quick access, click the button below: Note: your account requires all three 2FA methods to be active at the same time — an authenticator app, a phone number, and an email address. It's not possible to choose which one acts as your primary method, and you won't be able to operate your account if either of your 2FA methods isn't linked.

This constitutes self-referral, a strictly prohibited violation. The system detects self-referral behavior through multiple technical means. Once discovered, the inviter wallet's invitation privileges are permanently frozen, unable to receive any commissions or create new codes. We recommend genuinely inviting others to maintain a healthy referral ecosystem.Can I modify a created referral code? No, you can't. Referral codes can't be modified once created.

Our Web3 services operate on a non-custodial basis, meaning users retain full control of their digital assets at all times.We don't take custody of any assets, do not initiate, process, intermediate, administer, or guarantee transactions, aren't a party to any transaction, and don't control the execution of digital asset transactions.2. Do we provide any financial or brokerage services? We don't provide financial or brokerage services.

You can submit a self-service appeal in the app by following these steps. This is the fastest and most effective way to process your appeal. You can go to your OKX app homepage > P2P Trading, select the Appeal in the pop-up window at the bottom of the page. Please complete the facial recognition verification as prompted and submit all required materials. Ensure that the information provided is clear, accurate, and authentic to avoid delays in processing.

Self-service tool For quick access, click the button below:On the app Open the OKX app, and go to User Center Open User Center page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.

Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification.