All
FAQ
Announcements
Product documents
FCA risk warning for United Kingdom users
Due to the potential for losses, the Financial Conduct Authority (FCA) considers this investment to be high risk.What are the key risks? You could lose all the money you invest The performance of most cryptoassets can be highly volatile, with their value dropping as quickly as it can rise. You should be prepared to lose all the money you invest in cryptoassets. The cryptoasset market is largely...Published on 17 Oct 2024Updated on 9 Apr 202613How do I freeze my account? (web)
However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the security center (Profile icon > Security) Find Account management at the Security Center page, select Freeze account Opening Freeze account page Read what'll happen after freezing your account What'll happen after you freeze your account Select Freeze accountPublished on 22 Aug 2023Updated on 24 Mar 2026400How do I freeze my account? (App)
Select User Center at the top left corner Go to Profile and settings and select Security Find Account management, select Freeze account Select Proceed Select Freeze account You can freeze your account after selecting Proceed Note: it's required to bind with Google Authentication in your account before freezing it.Published on 22 Aug 2023Updated on 25 Mar 2026367OKX P2P user transaction rules
Account freeze authorized by court: an Account has been frozen upon the request of a judicial authority. The Platform may freeze an Account upon a written request by a judicial authority in accordance with relevant laws and regulations. During the freezing period, the user involved shall contact the relevant judicial authority, rather than the Platform, to resolve the matter. 7.Published on 5 Sept 2023Updated on 24 Mar 20261,032How do I close my account? (app)
If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead 5. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7.Published on 22 Aug 2023Updated on 15 Apr 2026892What's CeDeFi trading?
We don't control your assets and cannot freeze or move your on-chain funds.Multi-chain token support Currently, trading is supported on major chains such as Solana, Base, and BNB Smart Chain (BSC), with plans to expand to even more blockchains.Compliance and risk management By integrating identity verification, anti-money laundering, and risk control systems, we provide risk ratings and trading restrictions for tokens, ensuring a safer trading environment.Published on 1 Oct 2025Updated on 12 Jan 202635How do I close my account? (web)
Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6. Select I understand after checking what'll happen to Your account, Your personal information, and Your orders after closing your account and select Next Read the information about what'll happen after you close your account 7.Published on 22 Aug 2023Updated on 15 Apr 2026459How do I secure my account after detecting unusual activity?
We’ll assist you in freezing your account promptly to safeguard your assets.Published on 21 Mar 2025Updated on 12 Feb 202633How do I protect my account from Trojan horse takeovers?
., GPU drivers) may mislead users into installing malware disguised as legitimate software.What are the warning signs of a Trojan infection or account takeover?If your device is infected by a Trojan horse, you may notice: Slower performance, system crashes, or unexpected popups. Unknown apps or programs installed. High network activity even when idle. Antivirus protection is disabled without your action.Published on 30 May 2025Updated on 5 Feb 202612Why is my account restricted and what should I do?
To ensure the safety of our users and community, OKX may occasionally freeze restrict your accounts, in accordance with our Terms of Service. This is a security measure designed to maintain the integrity and compliance of the OKX platform. While an account is restricted, you may be unable to login to your account, withdraw, trade, or deposit funds. Available actions during an account restriction may differ in each case.What should I do if my account is restricted?Published on 27 Feb 2026Updated on 12 Apr 2026265How do I secure my exchange account?
Change Login Password or Freeze Account If you detect abnormal login activity or actions that were not performed by you, please immediately change your login password under Security Settings, or go to Security Settings > Manage Account and freeze your account in a timely manner to prevent further asset losses. Common scam techniques used by fraudsters1.Published on 12 Jun 2024Updated on 23 Mar 20261,320What's USDT0 and how do I use it?
Key differences between USDT0 and USDT: One USDT pool instead of fragmented versions across chains No wrappings required which eliminates the need for wrapped tokens or complex bridges Every USDT0 transfer is verifiable and backed 1:1 by canonical USDT Powered by LayerZero's Omnichain Fungible Token (OFT) standard Includes compliance-ready features like token address freezing for institutional confidenceWhich chains support USDT0 through OKX?Published on 12 Sept 2025Updated on 20 Apr 202625OKX Trading Rebate Card - Terms and Conditions
OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX's terms of service. OKX reserves the right to terminate the program at any time and to interpret or modify the terms and conditions of this program at any time without prior notice. OKX reserves the right to exclude any participant from participating in this activity without notice.Published on 9 Oct 2023Updated on 8 Jan 2026348How can I protect myself from scammers?
We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet). It's technically impossible for us to hold to payments made outside of the OKX platform. We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed?Published on 21 Aug 2023Updated on 3 Mar 202612,132What's Reward Rally?
OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX Terms of Service.Published on 6 Nov 2025Updated on 4 Mar 2026228