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What to do in the event of a trade error
We expect users of Block Trading by OKX to be experienced and sophisticated and that they will therefore take the time to understand how to properly use the platform and products, taking reasonable care and performing checks when submitting and accepting quotes. Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can.Published on 30 Jun 2022Updated on 12 Feb 202696Why is my deposit/withdrawal suspended?
Please stay tuned to our announcements for the most up-to-date status reports.Network upgrade (Deposit/withdrawal suspension) The project team takes care of mainnet migration. Once it's completed, there will be an announcement on the website that you can refer to. If I encounter this situation, what should I do?Published on 31 Aug 2023Updated on 26 Jan 20261,004How do I transfer/deposit crypto with my sub-accounts?
You can only transfer crypto from your main account into your sub-account. To transfer funds from your sub-account back to your main account, you must do this within the main account.How do I transfer crypto from my main account to sub-account?Published on 22 Aug 2023Updated on 4 Apr 20267,576What is sub-account?
be updated daily in accordance with the main account.Published on 22 Aug 2023Updated on 4 Mar 20261,836What's OKX Web3 wallet?
Be careful when clicking on unknown links and downloading new software. Note: Using the wallet doesn't require identity verification, review, or account login. After creating or importing a wallet, you can start using it immediately without verifying a phone number, email address, or identity information. The wallet password isn't the same as the seed phrase or private key. Its primary purpose is to protect your transaction security and sensitive information.Published on 5 Sept 2023Updated on 12 Mar 2026101,460How do I manually swap assets from Synapse?
Go to Synapse's official website: Select the Swap option from the main menu Navigate to the Swap page by selecting it from the main menu Once the Swap page is loaded, connect your OKX wallet by selecting the Connect Wallet option Connect your wallet once you're on the Swap page Select the chain and the desired token for swapping from the received token before proceeding Fill up the details according to your preference Once the swap is completed, you'll receive the final desired token in your walletPublished on 24 Oct 2024Updated on 9 Feb 202611How do I stay safe from phishing SMS using the name OKX?
Even experienced users can be caught off guard if they're not careful. Always remember: OKX will never ask you to call a number or click a link in an SMS to verify your account or resolve any account issues immediately. When in doubt, pause and check through the official OKX app or website. A few moments of caution could protect everything in your account. Stay safe and informed.Published on 9 May 2025Updated on 4 Mar 2026322How do I trade smart with the right leverage?
Select My copies on the Copy trading main page and follow the same steps as in the Option 1 processOption 3 Set the leverage for each individual's futures on the manual trading page. Note: recommend setting the leverage for all futures to 20x or lower. Access the trading page via the Trade entry and revise your leverage accordingly at the Isolated optionWhat are the benefits of setting a low copy trading leverage?Published on 8 Aug 2023Updated on 9 Feb 20261,031How do I turn on and sync multiple charts on a screen?
Select from any of the available trading modes off the main page menu to load the trading chart Select the multiple chart option from the main menu of the chart Select the chart layout, select up to 8 charts Load the chart layout option and select the 8-chart option Sync the interval, crosshair, and date range under Sync chart settings Head back to the chart layout and load all the synchronization of the options available For more info on how to navigate better in the trading world, visit here.FAQCanPublished on 9 Aug 2024Updated on 10 Sept 202530How do I change my authenticator app?
Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification.Published on 11 Sept 2023Updated on 21 Apr 20264,331How do I fund my OKX Wallet for McLaren Race Rewind?
Should our platform be unavailable in your area, you can always opt for another exchange of your preference.Transfer to OKX Wallet If you have funds on our Exchange platform, use the Withdraw Crypto from Exchange option that can be entered via the Receive option on the Wallet main page.Published on 4 Oct 2024Updated on 12 Sept 202533How do I trade using Cross and Isolated Modes?
Whether you choose the flexibility of Cross Margin or the risk containment of Isolated Margin, effective margin trading requires careful planning, monitoring, and risk management. Note: Opened positions can't be switched between cross margin and isolated margin modes. Orders with the same crypto, direction, and position mode will be merged.Published on 27 Jun 2024Updated on 2 Apr 202670What's P2P trading?
More payment methods available. 24/7 Customer care support. Get started from 1 USDT to trade. Note: external payment providers may still charge transaction fees.Who's eligible to trade on the OKX P2P marketplace? Anyone with a registered OKX account, verified their email or phone number, and has completed verification. Users with Chinese (CN) nationality residing overseas aren't permitted to trade in overseas fiat currencies on the P2P marketplace.Published on 5 Sept 2023Updated on 6 Apr 2026867How do I change my verified name?
If you’re unable to access it, please contact the OKX Assistant for support.On the app Go to Main menu > Profile Select Identity verification from the Profile Select Identity verification from the user center page Select the Legal name option to update your name and you'll be asked to reconfirm before proceeding to the next phase.Published on 18 Mar 2026Updated on 20 Apr 202613Where can I find the minimum deposit amount required for non-BTC?
On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network. You can view the minimum deposit amount on the same pageOn the Web Go to the OKX website, select Assets in the top menu, and select Deposit Search for the token you want to deposit and choose the corresponding network You can view the minimum deposit amount on the same pagePublished on 16 Oct 2024Updated on 24 Oct 202555