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TradFi/Stock Perpetuals FAQ
Please refer to the actual product pages for the most up-to-date information.Published on 1 Apr 2026Updated on 13 Apr 20262X Layer upgrade and OKT/OKB asset handling FAQ
X Layer is an open and decentralized public blockchain launched by OKX and isn't limited to serving the OKX exchange.Can OKB be used to offset exchange trading fees? No. OKB can't be used to offset exchange trading fees, and holding OKB doesn't affect fee discount tiers.Published on 13 Aug 2025Updated on 29 Jan 202628Why is my deposit/withdrawal suspended?
Please stay tuned to our announcements for the most up-to-date status reports.Network upgrade (Deposit/withdrawal suspension) The project team takes care of mainnet migration. Once it's completed, there will be an announcement on the website that you can refer to. If I encounter this situation, what should I do?Published on 31 Aug 2023Updated on 26 Jan 20261,001How do I trade perpetual futures on OKX?
While perpetual futures work like expiry futures, they don’t have expiry dates, which means buyers and sellers can hypothetically keep their positions open perpetually — as long as their account holds enough margin to cover them. The mechanism of price convergence is another key difference between perpetual futures and expiry futures contracts. With no settlement date for the former, a funding rate mechanism enforces price convergence at regular intervals (every eight hours).Published on 25 Mar 2024Updated on 20 Apr 2026130How do I download my account statements?
To download your statements from a specific date, please follow these steps: Go to My Select Download at the bottom of the Account statement page Select Customized statement Select your preferred date, then select Generate Select Generate to view the statement Once the statement is ready, you can select Download to download the statement The statement might take some time to generate.Published on 6 Nov 2024Updated on 1 Apr 202683What's Nitro Spreads and how can I trade on OKX Nitro Spreads?
The spread will be equal to the filled price of the further dated instrument minus the nearer dated instrument.Published on 25 Sept 2023Updated on 12 Feb 202635My mobile phone isn't working, what should I do?
You can do it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times Clear OKX mobile app cache or desktop browser cache and cookies Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app If this doesn't help, you'll need to change your phone number, as SMSPublished on 22 Aug 2023Updated on 27 Jan 2026465My authenticator app isn't working, what should I do?
If your authenticator app doesn't support time syncing, you can automate it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times. Clear OKX mobile app cache or desktop browser cache and cookies. Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app.Published on 11 Aug 2023Updated on 9 Feb 20262,030What are the spot trading guidelines for copy traders?
You may join the waitlist/whitelist in advance to receive exclusive rewards once it launches. Learn more: What are the reasons for my spot copy trade order fail?Published on 6 Nov 2023Updated on 3 Mar 2026281What should I do if my withdrawal was sent to the wrong user ID (UID)?
Provide the following details: Your UID and account information (for example, name, email address, date of birth) The recipient’s UID (if known) Reference ID Date, time, and amount of the withdrawal Our Support team will review the case and attempt to reach out to the recipient on your behalf. Notes: We'll not disclose another user’s personal information due to privacy and compliance requirements. The return of funds depends entirely on the recipient’s cooperation.Published on 13 Oct 2025Updated on 27 Jan 202616What onboarding information is required for a fund?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on 13 Oct 2023Updated on 12 Feb 2026119How do I turn on and sync multiple charts on a screen?
Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on 9 Aug 2024Updated on 10 Sept 202530Why did my identity verification fail?
Invalid Document Expiry Date Make sure that the ID isn't expired. Invalid Document Photo The uploaded file is blurry, cropped, or obscures your identity information. Ensure that your full name, date of birth, and expiry date are clearly visible, and that all four corners of the document are fully shown. You uploaded irrelevant ID documents or proof of address. Please re-upload an acceptable identity document, such as your passport, or national ID card.Published on 5 Sept 2023Updated on 21 Apr 202611,537How do I verify an individual account?
They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on 25 Sept 2023Updated on 6 Apr 202631,157What types of partnerships does OKX have?
Drops enables users to discover and engage with top-tier NFT collectible offerings, ensuring the successful launch of NFT collections.2. What are the different types of Drops? We support several activity types to ensure a successful NFT launch: Allowlist/Airdrop Raffle (Subscription): You can complete tasks to qualify for a chance to get an airdrop or be allowlisted for new NFT launches.Published on 18 Jun 2024Updated on 9 Feb 2026128