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Off-Platform Cash Transaction Rules
Basic Principles Offline cash Trade of cryptocurrency means that buyer and seller meet offline for a face-to-face cash transaction. When user choose offline cash Trade during P2P Trade, it means they implicitly accept the 'Offline Cash Trading Rules' and understand and bear all risks and responsibilities. OKX does not directly or indirectly participate in offline cash Trades between parties and assumes no responsibility for potential risks and financial losses.Apr 13, 2023Published on Apr 13, 2023Aug 5, 2026Updated on Aug 5, 2026AnnouncementsOKX P2P: Zero transaction fees
*This policy applies to all certified peer-to-peer merchants in Hong Kong and Taiwan. Dear OKX user, To further enhance the P2P trading experience for merchants, the OKX peer-to-peer platform is launching a P2P trading zero-fee campaign for peer-to-peer merchants and users who trade fiat currencies HKD and TWD. Effective immediately, all HKD and TWD P2P trades will have zero fees. OKX team May...May 11, 2023Published on May 11, 2023Aug 19, 2026Updated on Aug 19, 2026AnnouncementsDisable full liquidation mode in Futures transactions
Dear customer, We will cancel Full Liquidation Mode in Futures transactions after settlement on July 19, 2019. All users will be automatically bridged to the new partial liquidation mode. Please note that if you are still using Full Liquidation Mode, your maintenance margin ratio may change after transfer. Please exercise necessary rebase for your margin / position to avoid risk. Since the launch of our new risk management system, it has significantly improved our users' transaction experience.Mar 3, 2023Published on Mar 3, 2023Aug 5, 2026Updated on Aug 5, 2026AnnouncementsLaunch of Perpetual Swap & Transaction Fee Adjustments
At the meantime, the transaction fees of our different markets will be adjusted as follows: NOTE: in the event of the delay of the launch of perpetual swap trading, the fee adjustments will still be effective from 17:00 Dec 10, 2018 (CET, UTC +1). Thank you for your continued support and we assure you of our best services at all times. Regards, OKX Nov 30, 2018Nov 30, 2018Published on Nov 30, 2018Aug 5, 2026Updated on Aug 5, 2026AnnouncementsCommon scam tactics
Don't check only the first or last few characters, and don't copy an address from an unknown transaction. Consider a small test before sending a large amount. Stop the transaction if anything looks wrong.What's a multisig scam? A multisig wallet needs more than one key to approve a transaction. In this scam, you're persuaded to sign a transaction, import a seed phrase, or interact with a malicious contract.Sep 28, 2023Published on Sep 28, 2023Sep 7, 2026Updated on Sep 7, 2026FAQ3,097How do I deposit EUR with SEPA bank transfer?
On the web Login to your account at okx.com, go to Assets and select Deposit Select Cash to start making cash deposit Select Bank transfer (SEPA) as the deposit method and EUR balance as your cash type Select EUR balance as type of cash and Bank transfer (SEPA) as your deposit method Review our instructions and initiate a deposit with your bank online using the deposit details provided Confirm the deposit transaction from your bank accountOn the app Open your OKX app, select Transfer Select the TransferNov 16, 2023Published on Nov 16, 2023Aug 5, 2026Updated on Aug 5, 2026FAQ153Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Feb 29, 2024Published on Feb 29, 2024Aug 26, 2026Updated on Aug 26, 2026FAQ307OKX Card First Transaction Bonus FAQ (EEA)
You have 1 month from the start of your offer window to reach each spending threshold.What counts as an online or offline transaction? Offline transactions are in-person purchases you make with your OKX Card at a point of sale, for example, at a store, supermarket, or restaurant. Online transactions are purchases you make on e-commerce platforms or websites using your OKX Card details. A transaction counts toward your qualifying spend once it’s settled, not just authorized.Jul 22, 2026Published on Jul 22, 2026Sep 11, 2026Updated on Sep 11, 2026FAQ1OKX's Announcement on the Completion of the Futures Upgrade and the Resumption of Transactions
Dear OKX users: The Futures transaction which was suspended due to the upgrade of the real-time settlement function is resumed now. Settlement issues: Futures contracts will not be settled today because the resumption of transactions was after the normal settlement (08:00 UTC) , and normal settlement will be resumed at 08:00(UTC) tomorrow. We apologize for the impact during this period and thank you for your understanding.Dec 29, 2020Published on Dec 29, 2020Aug 5, 2026Updated on Aug 5, 2026AnnouncementsHong Kong and Taiwan Region Certified Maker Transaction Code of Conduct
Maker does not add a transaction address when publishing an order for cash payment transactions. Warning 24-hour check-out Freeze account for 72 hours Fund Security and Abnormal Account Handling 1. The platform has reasonable evidence to prove that the verified Maker directly participated in or assisted in high-risk transaction. Account will be placed on hold for 3 months, the Maker identity will be revoked, and reports will be made to relevant judicial departments as appropriate.Sep 19, 2023Published on Sep 19, 2023Aug 19, 2026Updated on Aug 19, 2026AnnouncementsConvert FAQ
So: use Convert when you want to change what you're holding, and use Sell crypto when you want to cash out.7. Does Convert charge a fee? Why did I receive less than I expected? Convert doesn't charge a separate trading fee, and it doesn't use the maker and taker fees that apply on the spot order book. The cost is built into the rate you're quoted.Sep 5, 2024Published on Sep 5, 2024Sep 2, 2026Updated on Sep 2, 2026FAQ1,481How do I deposit EUR with Paypal?
You can review your deposit history: On the web: select Assets > Deposit > All deposits On the app: select Portfolio > transactions > filter Cash deposit type Web: all deposits on the deposit page App: transactions on the Portfolio page App: filter cash deposits to view transaction details6. How can I withdraw EUR? You can withdraw EUR to your bank account with a SEPA bank transfer. You can read more in How do I withdraw EUR with SEPA bank transfer?7. Can I withdraw EUR using PayPal?May 2, 2025Published on May 2, 2025Sep 3, 2026Updated on Sep 3, 2026FAQ3Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities.May 13, 2024Published on May 13, 2024Aug 26, 2026Updated on Aug 26, 2026FAQ415How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forSep 10, 2024Published on Sep 10, 2024Aug 5, 2026Updated on Aug 5, 2026FAQ52How do I buy with debit / credit cards?
Web: order history on the express buy page App: transactions on the Portfolio page10. Why is my debit or credit card being declined when buying crypto? Some banks may apply restrictions to card transactions involving cryptocurrency, including transaction controls that may be categorized as gambling or similar high-risk merchant restrictions.Feb 22, 2024Published on Feb 22, 2024Oct 2, 2026Updated on Oct 2, 2026FAQ592