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Tokenized stocks FAQ
When trading tokenized stocks, you should keep the following in mind: Prices can fluctuate rapidly and could lead to partial or total loss of invested assets. Liquidity varies across trading sessions Tokenized stocks generally do not provide shareholder rights Always conduct your own research to review provider terms, risk disclosures, and regulations that might apply to you prior to trading.12. Can I purchase fractional shares of a tokenized stock? Yes.Published on Feb 2, 2026Updated on Mar 16, 20267What's auto-deleveraging (ADL) and when can it happen to me?
On our platform, ADL is a last-resort mechanism used when standard liquidation handling isn't sufficient. We may update the triggering conditions and mechanics over time. Always check our latest product documentation and in-app disclosures for the rules that apply to your contract and account setup.Why does this matter?Published on Apr 9, 2026Updated on Apr 20, 2026Why is my deposit not credited even when all information is correct?
You can refer to the deposit page for the estimated recovery time and check back later.Published on Oct 17, 2024Updated on Feb 12, 20261,886How do I authorize a new device when I log in?
Please ensure you securely back up your wallet seed phrase and private key.Facial recognition verification For your account security, when logging in from a new device, facial recognition verification is required using the ID linked to your account. Please follow the instructions on your phone to blink, nod, or shake your head. Make sure your full face is visible during the verification. Do not cover the camera and perform the verification in a well-lit environment.Published on Aug 31, 2023Updated on Apr 22, 202613,808How do I fix errors when submitting my institutional verification?
How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all...Published on Oct 10, 2024Updated on Oct 8, 202560What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on Feb 5, 2024Updated on Oct 8, 2025131How do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Published on Oct 23, 2024Updated on Feb 12, 202619How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit...Published on Apr 29, 2024Updated on Dec 31, 20251What is OKX DEX Aggregator+?
It's sent directly to Solvers competing in a sealed auction, preventing MEV attacks at the architecture level and eliminating the risk of front-running and sandwich attacks.Trade unique assets Intent Swap supports RWA (Real World Asset) token trading — such as tokenized stocks and precious metals — that may only be available through Solver liquidity and can’t be traded in standard AMM pools.Published on Apr 20, 2026Updated on Apr 22, 20262Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If you're unsure whether the receiving platform requires a tag/memo, contact them to confirm before proceeding. Never enter random digits — submitting an incorrect tag/memo may result in permanent loss of funds.Published on Aug 22, 2023Updated on Apr 22, 2026414What onboarding information is required for a Publicly Traded Company?
Publicly traded companies are entities with distributed ownership among public shareholders through publicly traded stock shares.Who are the key persons for a publicly traded company?Published on Oct 13, 2023Updated on Feb 12, 202676What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.Published on Jul 2, 2025Updated on Nov 17, 2025169How do I add my emergency contact?
Switch on the notification feature Select when to notify contact, as we'll contact you after your inactivity period, and if there's no reply within Your response time, we’ll contact them. Set your inactivity period and response time Save and Confirm the contact information. Confirm your emergency contact details after review Once your emergency contact is successfully saved, you can always come back to update your emergency contact.Published on Jul 24, 2025Updated on Feb 12, 2026268What's Snap mode - powered by UniswapX, and how do I use it?
The process is reversible — you can unwrap WETH back into ETH at any time by sending your WETH back to the smart contract, which will return your original ETH. Then only it can be swapped with other tokens.Published on Mar 1, 2024Updated on Oct 15, 202540Common scam tactics
Be extra cautious when approached through social media platforms like Facebook or Telegram.What should I do if I have fallen for a scam? For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on Feb 6, 20262,652