This article explains which documents OKX accepts as proof of address, so you can complete your identity verification without delays. You only need to submit one of the supported documents below. It must show your legal name and current residential address, and it must be complete, clear, official, and unaltered.Accepted documents Statement or account confirmation from a regulated bank, financial institution, neobank, or crypto-asset service provider — Issued within the last 6 months.

What types of instruments support Call Auction or Pre-open? Call Auction and Pre-open mechanisms are used for spot and perpetual futures trading pairs during listings. The applicable opening mechanism for each trading pair will be specified in the listing announcement. 3. Is there a limit to the number or size of orders users can place during the Call Auction? Yes, we apply a limit on the total size of orders that applicable users can place during the call auction.

When a balance is committed to a position, the sellable amount in the spot order panel can show 0 even though the asset is in your account. Reduce or close the position the asset is supporting, or cancel the order holding it, then place the spot order again.How is my collateral valued, and what is a haircut? Collateral is not necessarily counted at its full market value.

Auto-deleveraging (ADL) is a risk-management mechanism that may be used in extreme market conditions, depending on the platform's liquidation and insurance framework. It's designed to help maintain market stability and manage system-level risk when normal liquidation processes aren't sufficient.When can ADL happen to me?

It's important to know that having a rooted device can increase your susceptibility to viruses, system instability, and privacy leaks. Android devices do not enable root by default. If a device is rooted, malware could exploit the root privileges to attack the system, creating unnecessary security threats. For this reason, when the OKX app detects that your device is rooted, you will receive a security prompt to help prevent the loss of assets.What should you do?

Activating X-Perps or switching your account mode can be blocked while your account still holds activity tied to its current setup. The most common examples are open positions, open orders that haven't been filled, and trading bots that are still running: Close the positions, cancel the orders, and stop the bots, then try again.Those examples aren't a complete list.

Using limit orders as your preferred order type can help reduce trading costs.

Slippage can happen in fast-moving or lower-liquidity conditions and may vary by order type.Why is checking Conversion and spread mechanics important in X-Perps? Depending on your account setup, product flow, or asset path, additional conversion-related effects may affect your overall cost. Review in-app details before confirming conversion or transfer steps.Why does my X-Perps result look different? What should I do?

Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.

Tokenized Stocks can be issued by different third-party providers, and their on-chain tokens may use different quantities or conversion mechanisms. On our platform, supported issuer tokens are standardized into a consistent share-equivalent representation. For example, a supported Apple-linked issuer token may be converted into xAAPL share-equivalent units when deposited to us.

Don't grant "accessibility permissions" to third-party apps, as this can allow unauthorized control over your device. Don't enter your OKX account details on unverified or suspicious websites, especially phishing sites imitating OKX.How can I respond immediately to threats?

What's this listing guide about? Getting your crypto project listed on a major exchange like our platform can be a key milestone for visibility and access to liquidity. This guide shares important dos and don’ts to help you prepare for the listing review process. It's for informational purposes only and doesn't guarantee listing approval.You may apply for the listing of your crypto here.What are the things that I should do?How should I present my project overview?

Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Proceed to select the Language option at the top menu to browse the list of languages

Launchpad introduces users to whitelist drops, where they can gain priority access to upcoming NFT collections, products, or projects. Being part of a whitelist grants early access, exclusivity, and the potential to participate in presales. This feature has proven to be a game-changer for those seeking coveted NFTs before the wider public.What are examples of popular events that have been done in the past?

You'll find below a quick explanation of how to figure out what mode your current account is configured as.9. How can I figure out what mode my current account configured as?