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What's OKX Security Assistant?
Common reasons for uninstall or delete failures include insufficient permissions, system protection or self-defense mechanisms, or files or processes being in use.Jan 15, 2026Published on Jan 15, 2026Aug 25, 2026Updated on Aug 25, 2026173EEA VIP Referral Campaign Terms and conditions
Definitions In these Promotion Terms: “Campaign Page” means the VIP Referral page in the OKX app , including the reward and eligibility information displayed there; “Calendar Quarter” means each three-month period ending on 31 March, 30 June, 30 September or 31 December; “Invitee” means an eligible person invited to the Promotion by a VIP Referrer; “Qualified Invitee” has the meaning given in clause 4; “Trial VIP” means a user who has temporarily received an OKX VIP tier, including through a VIPSep 17, 2026Published on Sep 17, 2026Sep 17, 2026Updated on Sep 17, 20261AI Builder Program Integration Guide
The Builder's Skill or script runs on the user's device, VPS, or self-hosted Agent environment. Credentials are managed locally by the user. Suitable product types: local strategy packages, Coding Agent Skills, and enterprise self-hosted tools. API Users provide an API Key. After configuring the OKX API Key, the product calls OKX OpenAPI directly to execute trades. Own-account trading, single-user strategies, and custom trading logic.Aug 21, 2026Published on Aug 21, 2026Sep 2, 2026Updated on Sep 2, 20269Identity linked to another account: verification and ownership FAQ
This message means that your identity information may already be linked to another primary personal account. The one-account rule refers to one primary personal account under the same servicing entity using the same identity verification; it does not prohibit permitted sub-accounts. Institutional accounts and sub-accounts follow their own rules.Aug 28, 2026Published on Aug 28, 2026Sep 2, 2026Updated on Sep 2, 202613How do I close my OKX Card and re-apply again?
Self-service replacements: up to 2 times per calendar month. Dispute-related reissues: exempt from the monthly limit. If you close your card (through any method) more than 3 times in a month and attempt for the fourth time, you'll not be able to do it. 8. Will I be notified when my card is replaced? Yes.Jul 3, 2026Published on Jul 3, 2026Jul 3, 2026Updated on Jul 3, 20264My account says “We need to know more about you.” What should I do?
Choose Answers Based on Your Real SituationSource of Funds Source of Funds (SoF) means where the specific money or crypto used on OKX came from. Examples include: Salary Business income Investment returns A loan The sale of an asset A gift Inheritance A transfer from your own exchange account or wallet Select the recent and main source of the money used on OKX.Source of Wealth Source of Wealth (SoW) means how you accumulated most of your overall personal wealth or net assets over time.Aug 28, 2026Published on Aug 28, 2026Sep 15, 2026Updated on Sep 15, 20265What is OKX Wallet Trader Mode
Trader Mode is a smarter, safer, and more powerful self-custodial trading experience — designed for onchain traders who demand advanced features, without compromising on self-custodial security. Trader Mode is a key step forward in our mission to build the premier gateway to Web3. This innovation merges the security of true self-custody with powerful, automated trading features once exclusive to centralized platforms, all within your OKX Wallet.Aug 22, 2025Published on Aug 22, 2025Sep 25, 2026Updated on Sep 25, 20263,224OKX AI 101
It doesn't just answer questions — it actively uses tools, plans steps, executes operations, and self-adjusts based on results. Think of it as an AI assistant that can 'do things on its own. Brain: LLM — handles understanding, reasoning & decisions Memory: short-term (context) & Long-term (vector DB) Tools: APIs, search, code execution, trading interfaces, etc. Planning: task decomposition, self-reflection, multi-step executionHow AI Agents Work? AI Agents follow a Perceive → Think → Act loop.May 4, 2026Published on May 4, 2026Aug 26, 2026Updated on Aug 26, 202613How do I freeze my account? (web)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information.Aug 22, 2023Published on Aug 22, 2023Aug 25, 2026Updated on Aug 25, 2026420How do I close my account? (web)
Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, a cooling-off period may apply. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Aug 22, 2023Published on Aug 22, 2023Sep 29, 2026Updated on Sep 29, 2026481How do I join a video call with customer support?
Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Aug 26, 2025Published on Aug 26, 2025Aug 25, 2026Updated on Aug 25, 202668DEX Referral FAQ
This constitutes self-referral, a strictly prohibited violation. The system detects self-referral behavior through multiple technical means. Once discovered, the inviter wallet's invitation privileges are permanently frozen, unable to receive any commissions or create new codes. We recommend genuinely inviting others to maintain a healthy referral ecosystem.Why did the new wallets I added automatically bind a referral code?Dec 31, 2025Published on Dec 31, 2025Oct 13, 2026Updated on Oct 13, 20267Affiliate FAQ
A rate of 0% still means you're bound; it means the channel you're bound to hasn't set up a rebate. Refer to My rebate rate shows 0%. How do I activate it? If Invite perks isn't shown, your account isn't bound to any affiliate. Note: the page shows the invite code, not the identity of the affiliate behind it.I'm signed up through an affiliate link but can't find rewards or perks. Where are they?Sep 1, 2026Published on Sep 1, 2026Oct 22, 2026Updated on Oct 22, 2026How do I close my account? (app)
Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, a cooling-off period may apply. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Aug 22, 2023Published on Aug 22, 2023Sep 29, 2026Updated on Sep 29, 2026925How do I freeze my account? (app)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can unfreeze it by completing security authentication (Phone authentication, Email authentication and Authenticator app).Jul 11, 2024Published on Jul 11, 2024Aug 5, 2026Updated on Aug 5, 20268