All
FAQ
Announcements
Product documents
Crypto available for withdrawal FAQ
What does crypto available for withdrawal mean? Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits.Published on Jan 25, 2024Updated on Feb 11, 20263,688Why is my accessible balance lower than my funds unavailable for withdrawal?
USD value (Crypto asset) Accessible balance 20,000 (~20 ETH) Unavailable for withdrawal 0 (Protected value) 0 (Locked value) 0 Available for withdrawal 20,000 (~20 ETH)Published on May 13, 2024Updated on Apr 3, 2026351Why was my X-Perps order rejected?
Check the rejection message shown in the app, if available. Confirm your appropriateness assessment is complete. Verify your available margin and account type (Funding vs Trading). Review order size, price, and trigger parameters. Check whether any risk-control or regional restrictions apply. Adjust the order and try again, if appropriate.Published on Apr 9, 2026Updated on Apr 22, 2026How do I turn on and sync multiple charts on a screen?
Select from any of the available trading modes off the main page menu to load the trading chart Select the multiple chart option from the main menu of the chart Select the chart layout, select up to 8 charts Load the chart layout option and select the 8-chart option Sync the interval, crosshair, and date range under Sync chart settings Head back to the chart layout and load all the synchronization of the options available For more info on how to navigate better in the trading world, visit here.FAQCanPublished on Aug 9, 2024Updated on Sep 10, 202530How do I deposit EUR with SEPA bank transfer?
SEPA (Standard) transfers typically take 1–2 business days to process and are available during banking hours. SEPA Instant allows you to deposit EUR in seconds, 24/7. SEPA Instant is a great option for fast deposits within the €100,000 limit. Check with your bank for transfer availability and any applicable fees.2. Why do I need to verify my identity before making a deposit?Published on Nov 16, 2023Updated on Apr 22, 2026142How does leverage work in X-Perps trading?
) Margin mode Order size Available margin Risk controls (for example, TP/SL) Current funding rate Whether the product is available to your account and your appropriateness assessment is complete Leverage can increase exposure quickly, so confirming these settings before order submission is important.FAQ1.Published on Apr 9, 2026Updated on Apr 22, 2026How do I deposit USD with an international wire transfer?
To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.2. Why am I only able to select certain payment method types? To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the identity verification documents you provided while completing identity verification on OKX.3.Published on Dec 31, 2024Updated on Mar 26, 20269How do I deposit EUR with iDEAL?
Select Deposit cash from the deposit method selection menu Select iDEAL as the payment method: from the available payment methods, select Euro before selecting iDEAL. This is the most commonly used option for users in the Netherlands. Select EUR and select iDEAL from the available payment methods Enter the amount: the amount you wish to deposit and select your bank. Please make sure that the name on your OKX account matches the name on your bank account.Published on Nov 16, 2023Updated on Dec 26, 202521Who can access X-Perps in the EEA?
Regional availability and eligibility X-Perps are available across all 30 EEA countries. However, your ability to access them depends on a few factors: Identity verification status (KYC) Completion of the appropriateness assessment Any account-level restrictions or compliance checksAppropriateness assessment Before you can trade X-Perps, you must complete an appropriateness assessment.Published on Apr 15, 2026Updated on Apr 22, 2026What are the margin modes in X-Perps: selected margin and isolated margin?
In practice, this means: risk may be shared more broadly across eligible margin balance a losing position may consume more available funds before liquidation it can reduce the chance of immediate liquidation, but increase total account exposureWhich one should I use? Selected margin may suit traders who want more flexibility to draw on available margins across eligible balances, while accepting broader account exposure if the market moves against them.Published on Apr 15, 2026Updated on Apr 15, 2026How do I turn on the quick order feature?
Select Display Enable quick order by ticking the Quick order option Activate the Floating window and/or Plus button by toggling the function on Switch on both of the options available under the Quick order option Find out how you can effortlessly execute your trade precisely here.Published on Oct 23, 2024Updated on Sep 10, 202516How do I use the TWAP trading bot?
Access the Trading bots dashboard, then select TWAP from the Slicing bots menu TWAP is one of the options available in the Slicing bots section Select your desired trading pair and instrument using the menu in the TWAP section Numerous trading pairs and instruments are available for selection Select whether you want to buy or sell the first asset listed in the trading pair and input the price slippage you are willing to accept.Published on Sep 10, 2024Updated on Jan 28, 202614How do I convert my crypto?
There are 2 converting methods offered in OKX: Convert cash to cryptocurrency: Convert EUR to your preferred cryptocurrency Convert cryptocurrency to cryptocurrency: Convert your available cryptocurrency to your preferred cryptocurrency Open your OKX app, select Trade > Convert Opening Convert page from homepage Select either EUR or the available crypto in Convert from/to sections Note: only supported crypto and cash for Convert will be shown Select EUR or crypto of the Convert from options You canPublished on Sep 5, 2024Updated on Nov 17, 20257How do I start trading X-Perps on OKX?
Choose your price and size (for example, using 10% of the available margin). Submit the order. If you change your mind, hover over the order and click the X to cancel.Published on Apr 9, 2026Updated on Apr 22, 2026What are X-Perps (Expiry Perps)?
Unlock X-Perps now.What are the available markets for accessing X-Perps? Available in 10+ markets. Please check eligibility in the OKX app. Important note: X-Perps availability, features, and eligibility can vary by region and account status. Always check our OKX app for the latest availability and product terms in your region. Need help with our product? Find guides and answers in our Support Center, visit here. Disclaimer: X-Perps are leveraged derivatives.Published on Apr 15, 2026Updated on Apr 20, 2026