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Formal Complaint Handling Process
In terms of OKX processes, we will generally provide our final response letter to the complaint filed within 15 Business Days, if for whatever reason it is not possible, we will keep you informed of the new timeline to issuing the final response letter.Published on Jan 23, 2025Updated on Mar 26, 202620How long does it take for a deposit to be completed?
OKX completes the deposit process based on the final Layer 1 status and block confirmations. [1 Bundle Verification]: the deposit only requires verification on Layer 2. [2 Bundle Verifications]: the deposit requires verification on both Layer 1 and Layer 2.Blockchain Network Congestion When the blockchain network is congested, transaction confirmation times may be extended, which can delay the deposit arrival time.Published on Oct 17, 2024Updated on Jan 1, 2026421How do I start trading X-Perps on OKX?
Limit order — gives you more price control, but execution isn't guaranteed if the market never reaches your price Market order — aims to execute immediately at the best available price, but the final execution price may differ from the displayed price in fast-moving markets (slippage) 2. Enter your margin amount Choose how much margin you want to allocate to trade. If you're using portfolio margin, this is calculated against your full account risk unit. 3.Published on Apr 9, 2026Updated on Apr 20, 2026How do I manually swap assets from Synapse?
Go to Synapse's official website: Select the Swap option from the main menu Navigate to the Swap page by selecting it from the main menu Once the Swap page is loaded, connect your OKX wallet by selecting the Connect Wallet option Connect your wallet once you're on the Swap page Select the chain and the desired token for swapping from the received token before proceeding Fill up the details according to your preference Once the swap is completed, you'll receive the final desired token in your walletPublished on Oct 24, 2024Updated on Feb 9, 202611How do I buy crypto and earn rewards?
Once you earn your first €5 reward in BTC, your streak will simply reset to Day 2. You'll then need to complete 4 more daily buys to get the final reward. If there aren't enough days left before March 15, 2025, but you have completed your first qualifying buy order by March 11, 2026, you'll receive €5 in BTC. Otherwise, you'll receive no reward.5. What are the important rules to remember?Published on Feb 19, 2026Updated on Apr 6, 20263Event Contracts FAQ
At settlement, if the Up direction is confirmed, the contract is worth 1 USDT.Core Features Clear profit and loss: Results are determined based on final facts, with transparent rules. Full margin, no liquidation risk: No leverage, no margin calls. Maximum loss equals the amount paid at purchase; forced liquidation does not occur.Published on Apr 16, 2026Updated on Apr 20, 2026OKX x McLaren NFT Sweepstakes Terms & Conditions
Shadow Cap 20 £40 / $50 6 MTC Tour 10 £95 / $120 Replica Cap 26 £43 / $54 7 2 GS tickets, paddock tour, driver meet-and-greet (+$1,000 for flights + accommodations) 2 £1,600 / $2,025 Cobranded cap 30 £35 / $45 8 Virtual Driver Briefing 10 £0 / $0 Cobranded cap 30 £35 / $45 9 Signed cap 5 £40 / $50 Cobranded cap 30 £35 / $45 10 MTC Tour 10 £95 / $120 Cobranded cap 30 £35 / $45 11 MTC Tour 10 £95 / $120 Replica Cap 27 £43 / $54 12 Virtual Driver Briefing 10 £0 / $0 Cobranded cap 30 £35 / $45 13 2Published on Apr 25, 2024Updated on Sep 8, 2025607OKX listing mechanism
Final auction period (last 5 minutes) Users may continue placing limit buy and sell orders. Order cancellation and modification are no longer supported during this period. Auction ends All eligible orders are matched at a single opening price. Continuous trading begins shortly after the auction ends.Published on Apr 27, 2018Updated on Apr 2, 20267,481How do I fix errors when submitting my institutional verification?
Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress.Published on Oct 10, 2024Updated on Oct 8, 202560What's a limit order?
In a rapidly fluctuating market, the final execution price may not be exactly 53,000 USDC. It will be based on the real-time market price and may be higher or lower than 53,000 USDC.Published on Aug 22, 2023Updated on Apr 3, 2026177How do I deposit USD with an international wire transfer?
This may mean that your account is currently not eligible to access this feature.2. Why am I only able to select certain payment method types? To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the identity verification documents you provided while completing identity verification on OKX.3. What does "Cash deposit unavailable" mean?Published on Dec 31, 2024Updated on Mar 26, 20269How do I use the TWAP trading bot?
Finally, enter the total trade amount and select Buy [asset] Check your trade details and select Confirm on the next screen to launch the botPublished on Sep 10, 2024Updated on Jan 28, 202614450,000 XPL X Drops Campaign Terms and Conditions
Final Interpretation: OKX reserves the right of final interpretation of this Campaign. In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.Published on Dec 16, 2025Updated on Dec 26, 2025How PnL works in X-Perps?
Realized PnL is the gain or loss that becomes final when a position (or part of a position) is closed.Why does my X-Perps net result differ from the "price move"? Your net result can be affected by more than the difference between entry and exit price. It may also include: trading fees funding payments partial closes and execution timingWhat should I check in the app to understand my X-Perps PnL?Published on Apr 9, 2026Updated on Apr 20, 2026What order types are supported in X-Perps?
Note: your final execution price can differ from the displayed price in fast-moving or thin markets (slippage).What is a limit order in X-Perps? A limit order lets you set the maximum buy price or minimum sell price you are willing to accept. Use when: price control matters more than immediate execution. Note: execution is not guaranteed if the market never reaches your price.What are trigger and stop orders in X-Perps? Trigger-based orders activate only when a specified price condition is met.Published on Apr 9, 2026Updated on Apr 20, 2026