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What's auto-deleveraging (ADL) and when can it happen to me?
It's designed to help maintain market stability and manage system-level risk when normal liquidation processes aren't sufficient.When can ADL happen to me? ADL may occur in situations such as: extreme volatility rapid price gaps stressed liquidity conditions liquidations that cannot be fully absorbed through normal processesWhat does this mean for me as a trader? If ADL is triggered, some positions may be reduced or closed according to platform risk rules and priority methodology.Published on Apr 9, 2026Updated on Apr 20, 2026Travel Rule FAQ (EEA region)
Starting 30 December 2024, we’ll need to collect additional information for certain crypto transactions for customers in the European Economic Area (EEA) region.How does the Travel Rule affect me? The Travel Rule applies to all crypto deposits and withdrawals. Select Submit to continue Travel Rule verification When you make a withdrawal or receive a deposit, you’ll need to specify whether the transfer involves a private wallet or a crypto exchange account.Published on Dec 17, 2024Updated on Mar 30, 2026629What's OKX Card?
With OKX Pay, you can: Save, spend, and send money globally Earn interest in your account balance Pay directly using your OKX Card from your available funds Everything is managed in one app—simple, transparent, and convenient.How can the OKX Card help me save on international travel?Published on Mar 24, 2026Updated on Apr 23, 202651A beginner's guide to identity verification
If you’re contacting us on behalf of someone else, please ask the account owner to reach out to customer support directly so we can assist them.Published on Sep 25, 2023Updated on Mar 25, 20266,462What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on Apr 6, 202658How do I start trading cryptocurrency on OKX with Smart Trading?
Learn more about Signal trading here.How do I decide which Smart Trading product is best for me? Whether you're a crypto newbie dipping your toes into the market for the first time or a seasoned trader looking to optimize your strategies, Smart Trading has something for everyone.Published on Apr 7, 2024Updated on Oct 15, 202573How do I use the custom formula feature?
Formula from the list of options Select Custom Formula from the Advanced option Enter your formula using mathematical operators For instance, you would like to compare SOL’s performance to BTC using SOL/BTC, or evaluate the stronger pair by calculating SOL/BTC – ETH/BTC You can create a formula using up to 10 pairs with +, -, /, and * operations Once a formula is created, the chart dynamically updates with candles that reflect the calculated values in real timeHow does the custom formula feature help mePublished on Mar 5, 2025Updated on Sep 10, 20254What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
By using Futures DCA, traders can take advantage of the Martingale strategy while minimizing potential losses.What are the risks to me? While the Martingale strategy can be a profitable way to trade, it's considered a risky trading strategy. There are three types of risks: risks related to market conditions, risks related to high leverage, and risk of liquidation.Published on Apr 3, 2024Updated on Jan 28, 202681How do I use the custom interval feature?
to the Trading page Hover on the arrow besides the Candles option, and select the interval selector above the trading chart Scroll down and select Custom interval from the available options Select Custom Interval within the list of interval periods available Enter your preferred time interval (for example, 3 minutes, 12 hours, or any custom setting) Fill in the custom time interval as you wish Confirm your selection, and the chart will adjust accordinglyHow does the custom interval feature help mePublished on Mar 5, 2025Updated on Sep 10, 20255How do I manually set up spot grid trading bots?
Selecting Stop will exit your spot grid positions Check the details of your trade and select Stop to exit itHow many grids are available for me to use? Previously, only up to 300 grids were supported.Published on Jun 6, 2024Updated on Nov 17, 2025207How do I manually set up spot grid trading bots?
The marketplace workflow isn't included in this phase, so edits by lead traders won’t be broadcasted to subscribers. Edits can be performed in all running states, except for STOP_DELAY_TRIGGER. This new feature is designed to help you maximize your trading strategy with more flexibility and ease, ensuring that your bots remain aligned with your evolving goals.How do I use the Modify Parameters feature?Published on Sep 4, 2025Updated on Feb 24, 2026My phone isn't working, what should I do?
Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. Switching verification method in the app Switching verification method on the webI want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?Published on Aug 1, 2024Updated on Jan 27, 20267What's funding rate and how do I use it?
The funding rate is a mechanism used in X-Perps markets to help keep the contract price closer to the underlying spot price.What's the funding rate for me? Funding isn't the same as a trading fee. It is a periodic payment mechanism between long and short position holders.Published on Apr 15, 2026Updated on Apr 20, 2026Affiliate FAQ
What are the common reasons my invitees fail to establish a binding affiliate relationship with me? The common reasons include: They entered the wrong invitation code during registration, preventing the establishment of the invitation relationship. They completed registration through a paid advertisement channel, which does not allow for the binding of the invitation relationship with you.Published on Dec 4, 2024Updated on Apr 6, 2026723Spot grid bot FAQ
So, any prices between 80,000 to 92,500 and 127,500 to 150,000 will fall into the Earn Range, where orders will be canceled and funds will be allocated to Simple Earn.Published on Aug 28, 2025Updated on Jan 22, 202619