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My phone isn't working, what should I do?
You can do it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times Clear OKX mobile app cache or desktop browser cache and cookies Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app If this doesn't help, you'll need to change your phone number.Published on Aug 1, 2024Updated on Jan 27, 20267How can I troubleshoot web or app issues?
Why can't I take screenshots on the desktop app? If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage.Published on Feb 11, 2026Updated on Apr 16, 20268How do I check if an email is officially from OKX via EML file?
Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on Nov 24, 2025Updated on Mar 4, 202616How do I deposit OKT Chain assets from Web3 Wallet to Exchange?
Note: this tool is only supported on desktop browsers. You’ll need to install the OKX browser extension wallet before proceeding. Once the extension is installed, follow these steps: Open the withdrawal tool and select Connect Wallet in the top menu Select Connect wallet from the Web3 site Click Connect in the pop-up window.Published on Jan 16, 2026Updated on Feb 6, 20269How do I deposit EUR with Bancontact?
To use Bancontact, please make sure you have a banking app or card that displays the Bancontact logo, and then follow the steps below: Select Bancontact as the payment method at checkout If you are using your desktop, you may confirm the transaction through a mobile app or card reader.Published on Sep 13, 2024Updated on Feb 12, 20263OKX x McLaren NFT Sweepstakes Terms & Conditions
If you do not have an OKX Web3 Wallet, you can download the OKX mobile app or desktop app from the relevant app store and make one for free. Click here for additional instructions. Mint an NFT during any Entry Period. If you mint an NFT during the first Entry Period, you will be airdropped the NFTs from the previous 5 races within seven days. If you collect all 24 NFTs in the collection, you will also have an opportunity to mint an NFT during the final Entry Period.Published on Apr 25, 2024Updated on Sep 8, 2025607
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