All
FAQ
Announcements
Product documents
What can help prevent P2P crypto scams and protect my assets?
Keep your communications strictly on our platform only: refrain from employing external communication platforms such as Telegram, WhatsApp, Discord, etc, to communicate with your buyer or seller. Conversations held on our platform offer you greater security and safeguard your rights effectively. Learn more about your transaction rules here. Don't be intimidated by scare tactics: don't be alarmed by the scare tactics employed by scammers.Published on Sep 2, 2023Updated on May 29, 20261,466How do I share order parameters?
Whether you want to communicate your trading strategies, discuss market trends, or seek feedback from others, we provide a seamless way to share your order details securely and efficiently. This eliminates the need for manual explanations, ensuring accuracy and clarity in trading discussions.Published on May 7, 2025Updated on May 29, 20264What should I do during or after a scam?
On the app: head to Menu > Profile & Settings > Security > Community safety > Report scam or suspicious activity Example of where you can report the scam on the app On the web: go to Security → Community Safety → Report scam or suspicious activity. Example of where you can report the scam on the web Or you can easily reach out to our customer service via our Help bot on the Support center page.Published on Mar 11, 2024Updated on May 29, 2026773Affiliate activity portal - join page enhancement
This update makes it easy for you, an affiliate, to share ongoing campaigns with your community. How can an affiliate use this new feature? Simply follow the steps below: Look for an ongoing activity on the Affiliate Portal Tick the checkbox beside "Promote activity on Join page.Published on Jun 8, 2023Updated on May 29, 2026221How do I turn on the order sharing feature?
Order sharing allows you to easily share your limited orders with your followers or community. Instead of manually typing out order details, you can quickly share all the parameters through a simple link, making the process seamless and efficient.Published on Jan 14, 2025Updated on May 29, 202610Trading Bot Marketplace FAQ
Community engagement: strategists can receive feedback from users, helping them refine and improve their trading algorithms.Why is the the trading bot marketplace important for OKX? The Trading Bot Marketplace is crucial for several reasons: Simplicity and ease of use: the marketplace demystifies crypto trading, making it approachable for beginners who might find manual trading complex.Published on Jun 13, 2024Updated on May 29, 202652What should I do if my withdrawal was sent to the wrong user ID (UID)?
If the user agrees, we’ll facilitate communication and the return process. If the recipient doesn’t respond or refuses, we can’t forcefully retrieve the funds.How do I avoid this in the future? Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on Oct 13, 2025Updated on May 29, 202622How do I explore new trading opportunities on OKX?
Our new advanced feature, OKX Feed, is designed to boost your crypto trading experience, including crypto-specific insights, real-time updates from whitelisted X accounts, and community-driven content using sentiment analysis. Stay globally connected to crypto news and access critical updates. Everything on the feed will automatically show up in your native language.Published on Jan 17, 2025Updated on May 29, 20263TradingView Subscription Codes – Terms and Conditions
Campaign Period: The specific validity period for each TradingView coupon code will be communicated individually to the eligible user at the time of code distribution. Users should refer to the communication accompanying their specific code for its validity period.1.2. Participation Requirements: To be eligible to receive a TradingView subscription code from OKX, users must: Be a registered OKX user who has completed advanced identity verification.Published on Jul 23, 2025Updated on May 29, 20267How do I find my user ID (UID)?
Whether you need to retrieve account details, participate in referral programs, or troubleshoot issues with the support team, your user ID ensures smooth and efficient communication.Published on Mar 20, 2025Updated on May 29, 2026206How can I reduce trading fees?
To learn how to become an OKX nodes and enjoy rebate and fee discounts, please refer to the OKX Affiliate Program Rules.Participate activities Relevant updates will be communicated through official platform announcements, such as affiliate programs or promotions on the app.Published on May 19, 2025Updated on May 29, 202671Why is my deposit/withdrawal suspended?
A fork in a blockchain occurs when the community disagrees over an upgrade, resulting in the original blockchain splitting into two. Depending on the compatibility of the new chain to the old one, there are two types of forks: soft and hard. A soft fork is a blockchain fork in which the newly forked blockchain is compatible with the old one.Published on Aug 31, 2023Updated on May 29, 20261,051Common scam tactics
Safeguard your personal assets to prevent falling victim to scams.Common communication tools used by scammers Scammers usually will reach out to users via different communication tools. Here are some of the common communication tools: Website: scammers often create a fake website that impersonates legitimate entities, deceiving the users into providing personal information or engaging in financial transactions.Published on Sep 28, 2023Updated on May 29, 20262,733OKX Sub-Affiliate link rules
This action can't be undone, so we recommend communicating with your affiliates first. Links that previously failed an assessment and entered an abnormal status will be subject to real-time assessment. If such a link meets the monthly assessment criteria (i.e., number of active traders ≥ 5), the link status will be restored to normal, and the corresponding commission rate will be restored in advance.Published on Sep 28, 2023Updated on May 29, 2026677What's KYC: What to expect and why it matters?
By completing KYC, you help us: Confirm that you are who you say you are Comply with global financial regulations and anti-money laundering (AML) laws Protect your account—and the broader community—against fraud, identity theft, and other misuse Whether you're buying crypto, transferring funds, or accessing advanced features, completing KYC allows smoother and safer access.Do I only need to complete KYC once? Not exactly.Published on Jun 24, 2025Updated on May 29, 202666