Do not close, freeze, or move assets solely to bypass identity verification.5. I used a relative’s or friend’s identity document for verification. What should I do? Identity verification must be completed with the account holder’s own valid identity document and facial verification. Stop using the other person’s document and submit an identity-ownership correction review through the verification page. The account may remain restricted while ownership is reviewed.

You cannot bypass this via facial verification. To proceed, use the Web or App to withdraw, or increase your threshold first. Sub-accounts: Withdrawals made by sub-accounts count toward the main account's 24-hour cumulative total. Sub-account withdrawals will also be blocked if the threshold is exceeded.

Common reasons include a failed account-eligibility check, a current or linked device failing the security assessment, disabling Passkey, disabling Large Withdrawal Protection or Web Withdrawal Protection, or bypassing the MFA step for certain transactions.What happens if I turn off a required security feature? If OKX Shield is Active, OKX warns you before you disable Passkey, Large Withdrawal Protection, or Web Withdrawal Protection, or bypass the MFA step for certain transactions.

Do not select another country, region, nationality, or document type to bypass an unavailable option. You must be at least 18 years old, and services are not available in restricted locations. Passports, national identity cards, driving licences, residence permits, and other government-issued documents are common examples, but the exact list shown on your page is definitive. Some jurisdictions, including Türkiye and the UAE, have more specific document requirements.2.

You won't be able to bypass the restriction using facial authentication. To make a withdrawal, wait until the protection window ends. Note: if a withdrawal also meets the conditions for Large Withdrawal Protection, Offline Mode will still block the withdrawal directly. Facial authentication for Large Withdrawal Protection won't be prompted.FAQI can't find Offline Mode in my Security Center. Why? This feature is only available to users who've completed identity verification.

If the re-verification page asks you to clear your account activities or assets, this is a required step for that re-verification flow and can't be bypassed. Complete or cancel open orders, redeem any active Earn products, and temporarily withdraw or transfer the remaining assets as instructed. After re-verification is approved, you can transfer supported assets back to the account. OKX can't convert, trade, or transfer assets on your behalf.

Restrictions cannot be bypassed while a required task remains incomplete. Your recorded balance will not disappear because the review is pending.8. What If the Funds in My Account Are Company Assets? If your OKX account is a personal account rather than a corporate account, select the option that accurately describes the actual source and ownership of the funds.

Don't select a country or region that doesn't match your actual residence to bypass an unavailable option.7. I live in one country but hold another country's passport or permanent residence permit. Can I register and trade? When you register, select the country or region where you currently and ordinarily reside. Don't make the selection solely based on your nationality, passport-issuing country, permanent residence permit, or temporary travel destination.