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What's auto-deleveraging (ADL) and when can it happen to me?
Losses may occur quickly and these products may not be suitable for all investors.Published on Apr 9, 2026Updated on Apr 20, 2026What should X-Perps users in the EEA know about tax and reporting?
This includes how gains, losses, fees, funding payments, and other transaction details may be classified for reporting purposes. Because rules differ across EEA jurisdictions and may change over time, there is no single approach that applies to all users.What you may need to track and report?Published on Apr 15, 2026Updated on Apr 15, 2026OKX listing mechanism
Indicative opening price During the Call Auction period, OKX may display an indicative opening price for reference purposes. The indicative opening price may change as orders are placed, cancelled, or modified. The indicative opening price does not represent the final execution price.Published on Apr 27, 2018Updated on Apr 2, 20267,482What are the margin modes in X-Perps: selected margin and isolated margin?
Losses may occur quickly and these products may not be suitable for all investors.Published on Apr 15, 2026Updated on Apr 15, 2026Why is my deposit locked?
Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address. Additional information such as, but not limited to, country of residence may also be required.Published on Dec 19, 2023Updated on Apr 17, 2026973Who can access X-Perps in the EEA?
It's a one-time process that you complete within OKX before gaining access to X-Perps.Why availability may vary? X-Perps are complex, leveraged products and may be subject to different rollout timelines, compliance requirements, or operational conditions depending on your region. This means access may not be enabled at the same time in every EEA country, even though all 30 are supported.How to check your current status?Published on Apr 15, 2026Updated on Apr 15, 2026Why is my account restricted and what should I do?
To ensure the safety of our users and community, OKX may occasionally freeze restrict your accounts, in accordance with our Terms of Service. This is a security measure designed to maintain the integrity and compliance of the OKX platform. While an account is restricted, you may be unable to login to your account, withdraw, trade, or deposit funds. Available actions during an account restriction may differ in each case.What should I do if my account is restricted?Published on Feb 27, 2026Updated on Apr 12, 2026283How PnL works in X-Perps?
If unrealized losses increase and the mark price moves closer to your liquidation price, your margin buffer may shrink. In that case, you may need to add margin (where supported) or reduce your position to lower risk. If you take no action, the position may be liquidated under platform risk rules.What's realized PnL in X-Perps? Realized PnL is the gain or loss that becomes final when a position (or part of a position) is closed.Why does my X-Perps net result differ from the "price move"?Published on Apr 9, 2026Updated on Apr 21, 2026Why can’t I see or use my crypto balance?
Sometimes, you may notice that your deposited or traded crypto isn’t available for use right away. This can feel frustrating, especially if you’re trying to make a trade quickly or need access to your funds urgently. But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed.Published on Oct 14, 2025Updated on Apr 19, 20266Tokenized stocks FAQ
Corporate events may affect token pricing or result in temporary trading pauses. These events include: Dividends Stock splits Mergers Earnings announcements Handling of these events varies by provider. Some providers may automatically reinvest dividends, while others may have different methods of handling such corporate actions. You can refer to Ondo's official documentation for more details. 11.What are the tips for trading tokenized stocks?Published on Feb 2, 2026Updated on Mar 16, 20267Formal Complaint Handling Process
Our Customer Support Team remains available to address any other concerns or issues that you may have. Kindly reach out to us here.Published on Jan 23, 2025Updated on Apr 21, 202620What is the New User Full Rebate Program?
Note: In order to comply with local regulations, certain features may not be available in your region. This Program and its rewards are subject to OKX's eligibility criteria and may be modified at any time.Published on Mar 16, 2026Updated on Apr 20, 20261Why can't I join or claim rewards from a campaign?
If an account (including the inviter or the invited user) triggers risk control mechanisms, the corresponding campaign rewards may be revoked.Published on Jun 10, 2025Updated on Apr 6, 202614,421Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Feb 12, 20261,884How do I protect my account from Trojan horse takeovers?
Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download. Social Media Traps Hackers may impersonate legitimate brands or accounts and distribute malicious links through public posts, comments, or group discussions.Published on May 30, 2025Updated on Feb 5, 202612