All
FAQ
Announcements
Product documents
Formal Complaint Handling Process - OKX EEA
(c) By downloading and sending the complaints form by registered post to will be using this: Piazzetta Business Plaza, Office Number 4, Floor 2, Ghar il-Lembi Tas-Sliema, Malta. OKX action Once the Complaint is received, we endeavour to investigate and solve complaints promptly. We may request for additional information and shall contact you or your representative via the contact details you have shared through the submitted complaints form.Jan 23, 2025Published on Jan 23, 2025Aug 5, 2026Updated on Aug 5, 202620What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
We recommend bookmarking the new URL for convenient access.Changing country of residence to Australia If you're updating your country of residence to Australia, here's a guide to help you understand the changes and what to expect during the process.What are the key changes and updates?Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in.Jul 2, 2025Published on Jul 2, 2025Aug 27, 2026Updated on Aug 27, 2026171Supercharge your supercharts Terms & Conditions
OKX Australia Pty Ltd and OKX Australia Financial Pty Ltd, Australian registered companies ("OKX Australia"), for users who are residents of Australia. The Terms of Service for such users can be found here. OKX Australia will make the Campaign available to residents of Australia. OKX Middle East Fintech FZE, a UAE limited liability company (“OKX Dubai”), for users who are residents of the UAE. The Terms of Service for such users can be found here.Oct 1, 2025Published on Oct 1, 2025Sep 3, 2026Updated on Sep 3, 202662USDG on X Layer FAQ
The program is NOT available to customers in the following jurisdictions: USA UK European Economic Area (EEA) Brazil Australia UAE Turkey Singapore All other regions can participate by holding USDG on X Layer via OKX Wallet, connecting their wallet to the exchange, and claiming rewards weekly. The APY is subject to change, and users should refer to the X Layer Terms of Service for complete details.Oct 21, 2025Published on Oct 21, 2025Aug 5, 2026Updated on Aug 5, 202617How do I buy crypto with Apple Pay?
Apple Pay is only available on iPhones and other Apple devices, and it's currently limited to verified Australia, EU and UAE users. If you're using an unsupported device or haven't completed identity verification, Apple Pay won’t be shown as a payment option.3. What payment methods can I use with Apple Pay? Visa and Mastercard credit or debit cards are supported. Note: card issuers may decline certain transactions at their discretion.4.Jul 2, 2025Published on Jul 2, 2025Sep 17, 2026Updated on Sep 17, 20266450,000 XPL X Drops Campaign Terms and Conditions
Australia: OKX Australia Pty Ltd and OKX Australia Financial Pty Ltd. EEA: OKX Europe Limited (Malta). UAE: OKX Middle East Fintech FZE (OKX Dubai). Brazil: OKX Serviços Digitais Ltda. Singapore: OKX SG Pte. Ltd. Other Eligible Regions: Aux Cayes FinTech Co. Ltd.Dec 16, 2025Published on Dec 16, 2025Aug 13, 2026Updated on Aug 13, 2026Unseen City Shirts - Blue Moon - NFT FAQ
Residents of Australia, the Bahamas, Bangladesh, Belgium, Bolivia, Brazil, Canada, China, Crimea, Cuba, Donetsk, Hong Kong, India, Iran, Iraq, Italy, Luhansk, Malaysia, Malta, Mexico, North Korea, Philippines, Singapore, Syria, Russia, Thailand, the Netherlands, Ukraine.Apr 25, 2024Published on Apr 25, 2024Aug 26, 2026Updated on Aug 26, 20262How do I buy crypto with Google Pay?
Buy with Google Pay is only available for Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification. Please note that Google Pay isn't available on devices running iOS at this time. Access to this service is based on the phone device and model and the countries supported by Google Pay, which isn't related to the verified country of residence with us. You must hold either a Visa or Mastercard in your legal name as registered with us.Jul 22, 2025Published on Jul 22, 2025Aug 4, 2026Updated on Aug 4, 20265Institutional verification: status, tasks, rejection and information updates
This is more common if your Country of Incorporation is in Europe, Singapore, Australia, or the United States — and if you created your account a while back but are only finishing verification now. If this sounds like your case, please contact Customer Support. They may ask you to create a new account and pick the correct country when signing up.Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 202652026 Year-End Gift FAQ
Asia-Pacific: China, Macao, Hong Kong, Taiwan, Vietnam, Thailand, Cambodia, Singapore, South Korea, Malaysia, Japan, the Philippines, the UAE (Dubai), Australia, New Zealand, Laos, Indonesia, Pakistan, and Kazakhstan. Europe: the United Kingdom, the Isle of Man, Austria, Belgium, the Czech Republic, Germany, Spain, France, Hungary, Italy, the Netherlands, Poland, Bulgaria, Croatia, Ireland, Portugal, Romania, Slovenia, Greece, Slovakia, Andorra, Monaco, Gibraltar, Turkey, and Malta.Oct 2, 2026Published on Oct 2, 2026Oct 21, 2026Updated on Oct 21, 20263OKX x McLaren NFT Sweepstakes Terms & Conditions
After the Canadian Grand Prix, any user holding a Canadian Grand Prix NFT will be automatically airdropped a classic edition of the previous Grand Prix’s in the F1 season (which are: Bahrain, Saudi Arabia, Australia, Japan, China, Miami, Imola, Monaco). Selection of Winners: For Entry Periods 1-16 (2024 McLaren race schedule) and Entry Period 17 (year-end NFT), everybody that mints an NFT will be entered into a chance to be entered into a prize-winning opportunity.Apr 25, 2024Published on Apr 25, 2024Aug 26, 2026Updated on Aug 26, 2026608
Showing 1-11 of 11 articles