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What's auto-deleveraging (ADL) and when can it happen to me?
On our platform, ADL is a last-resort mechanism used when standard liquidation handling isn't sufficient. We may update the triggering conditions and mechanics over time. Always check our latest product documentation and in-app disclosures for the rules that apply to your contract and account setup.Why does this matter?Apr 9, 2026Published on Apr 9, 2026Aug 14, 2026Updated on Aug 14, 20263Why is my deposit not credited even when all information is correct?
You can refer to the deposit page for the estimated recovery time and check back later.Oct 17, 2024Published on Oct 17, 2024Aug 26, 2026Updated on Aug 26, 20262,486How do I authorize a new device when I log in?
You'll then need to log in to OKX on your old device and enter the verification code.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it.Aug 31, 2023Published on Aug 31, 2023Sep 4, 2026Updated on Sep 4, 202614,351How do I fix errors when submitting my institutional verification?
How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all...Oct 10, 2024Published on Oct 10, 2024Aug 25, 2026Updated on Aug 25, 202662What attestation do we need to agree to when verifying as an institutional customer?
to time); and H.Feb 5, 2024Published on Feb 5, 2024Aug 25, 2026Updated on Aug 25, 2026134Individual identity verification eligibility, review time and supported identity documents
If the issue continues, keep the screenshot and provide the device model, operating-system version, app version, time of the attempt, and the exact step that failed. These details are needed to identify whether the problem is caused by the device, network, app version, or verification flow.Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 202610How do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Oct 23, 2024Published on Oct 23, 2024Aug 5, 2026Updated on Aug 5, 202626Where do I find limits, fees and processing time details for cash deposit?
Maximum Deposit: The maximum number of deposits you can make for a defined period.What is the deposit processing time? Processing time is the estimated time it takes for your deposit to complete and for the funds to appear in your OKX account. While we offer many cash deposit methods that are instant, some bank transfers can take up to 5 business days depending on the transfer type and your bank. When selecting a deposit method, you'll always see the processing time.May 23, 2025Published on May 23, 2025Aug 5, 2026Updated on Aug 5, 202633Where do I find limits, fees and processing time details for cash withdrawal?
Maximum withdrawals: The maximum number of withdrawals you can make for a defined period.What is the withdrawal processing time? Processing time is the estimated time it takes for your withdrawal to complete and for the funds to appear in your bank account. While we offer many cash withdrawal methods that are instant, some can take up to 5 business days depending on the type. When selecting a withdrawal method, you'll always see the processing time.May 23, 2025Published on May 23, 2025Aug 5, 2026Updated on Aug 5, 202650Where can I find details about cash withdrawal limits, fees, and processing times?
Maximum withdrawals: The maximum number of withdrawals you can make for a defined period.Processing time Processing time is the estimated time it takes for your withdrawal to complete and for the funds to appear in your bank account. While we offer many cash withdrawal methods that are instant, some can take up to 5 business days depending on the type. When selecting a withdrawal method, you'll always see the processing time.Apr 13, 2026Published on Apr 13, 2026Aug 5, 2026Updated on Aug 5, 20263Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Withdrawing crypto from OKX When you withdraw from OKX, the tag is issued by the receiving platform. You have to get it from wherever you're sending the funds to.Aug 22, 2023Published on Aug 22, 2023Sep 9, 2026Updated on Sep 9, 2026424What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.Jul 2, 2025Published on Jul 2, 2025Aug 27, 2026Updated on Aug 27, 2026171What's JIT Routing?
Overview JIT (Just-In-Time) Routing changes how an onchain swap picks its path. The route is no longer fixed when you get the quote. When the transaction executes onchain, the swap looks at the market again and switches to whichever path gives more tokens, all in one transaction. You still sign once. The contract handles the rest.Why does this matter? Standard DEX aggregators decide the best route before you sign, based on the prices they see at that moment.Jun 12, 2026Published on Jun 12, 2026Aug 5, 2026Updated on Aug 5, 202632What's a limit order?
It will be based on the real-time market price and may be higher or lower than 53,000 USDC.Why is my execution price different from the price I saw? Applies to market orders and to the express Buy/Sell flow. The price shown before you confirm is a reference price, not the price you're certain to get. Three things usually explain the difference: The spread. The best available buy price and the best available sell price aren't the same.Aug 22, 2023Published on Aug 22, 2023Sep 9, 2026Updated on Sep 9, 2026180What is OKX DEX Aggregator+?
Intent Swap uses a batch auction mechanism where multiple Solvers compete to find the best price. The bidding process takes about 2 seconds to return an initial quote, and on-chain settlement adds a bit more time on top (refer to the settlement time table for chain-specific details). It’s a trade-off — a little extra wait time for potentially better pricing, especially on larger trades.Do I need to hold ETH (or native tokens) to pay for gas? No.Apr 20, 2026Published on Apr 20, 2026Sep 2, 2026Updated on Sep 2, 2026372