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What's auto-deleveraging (ADL) and when can it happen to me?
It's designed to help maintain market stability and manage system-level risk when normal liquidation processes aren't sufficient.When can ADL happen to me? ADL may occur in situations such as: extreme volatility rapid price gaps stressed liquidity conditions liquidations that cannot be fully absorbed through normal processesWhat does this mean for me as a trader? If ADL is triggered, some positions may be reduced or closed according to platform risk rules and priority methodology.Published on Apr 9, 2026Updated on Apr 20, 2026FAQOKX Orbit Creator Rewards Program is Now Live
The quality of users engaging with your content, the volume of genuine interaction your posts generate in the community, and the loyalty and engagement of your followers over time all affect your final payout. Only genuine interactions are considered when calculating your payout. Community interaction is an important factor in measuring content quality. Only genuine likes, comments, and shares reflect your content value, and are what count toward your rewards. 5.Published on Apr 2, 2026Updated on Apr 17, 2026Product documentationOKX Web3 FAQ
What happens if I lose my seed phrase or private keys? Lost seed phrases or private keys can't be recovered. We don't store or back up your keys and will never ask for them via email or SMS. Users should back up their seed phrases securely offline, as losing keys results in permanent loss of access to the wallet.9. Are we responsible for losses from DApps or DEXs accessed through the wallet? We only provide an access interface.Published on Jan 19, 2026Updated on Feb 27, 2026FAQ89Tron (TRX) Perpetual Swap Launch
Click the below links for: “Perpetual Swap Guide” “Perpetual Swap Interactive Guide” “OKX App (w/ Perpetual Swap Trading)” Thank you for your continued support and we assure you of our best services at all times. Regards, OKX Jan 16, 2019Published on Jan 16, 2019Updated on Nov 17, 2025AnnouncementsWhy can’t I see or use my crypto balance?
But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed. Here are the most common reasons and what you can do:I traded crypto but my balance isn’t showing Why does this happen: After a spot trade, the new asset might not appear in your balance immediately if: The order is still open/pending (not fully filled). You’re checking the wrong account. There’s a short settlement delay, which is rare but possible during peak times.Published on Oct 14, 2025Updated on Apr 19, 2026FAQ6How do I verify my identity with SPID?
What happens if I forget my SPID credentials? You will need to contact your SPID provider directly to recover or reset your credentials. As “A New Alternative” in financial services, OKX aims to break traditional barriers. SPID integration is another step toward creating an inclusive and accessible platform tailored to the Italian market. Our goal is to build trust through transparency, security, and innovation.Published on May 2, 2025Updated on Dec 1, 2025FAQ3What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on Apr 6, 2026FAQ57Satoshi test FAQ
What happens if I send the wrong amount to the Satoshi test? If the amount sent doesn't match the specified amount for the Satoshi test, the verification will fail. You'll need to restart the test with the correct amount to proceed with your transaction.Your deposit will be locked and you may unlock it by providing the sender's info. Learn more about it here.5. Are there any fees associated with the Satoshi test?Published on May 28, 2024Updated on Oct 15, 2025FAQ41How do I buy crypto and earn rewards?
What are the key dates? Join by: You must enroll in the campaign by March 11, 2026. Finish by: March 15, 2026 is the last qualifying date for this campaign. By this date, you'll need to have completed your first qualifying buy order (in order to receive the €5 reward in BTC) and a successful series of 4 consecutive buys (in order to receive the €45 reward in BTC). 4. What happens if I miss a day or if I don't complete my buy orders by the end of the campaign?Published on Feb 19, 2026Updated on Apr 6, 2026FAQ3Why was my X-Perps order rejected?
If your X-Perps order was rejected, here's what to check. Rejections usually mean one or more trading, margin, or risk-control conditions were not met at the time of submission.Published on Apr 9, 2026Updated on Apr 21, 2026FAQHow do I avoid liquidation with trading tools and features?
What's liquidation? Liquidation occurs when the value of your assets falls below the maintenance margin requirement. This results in your position being forcibly closed to cover the loss. On our platform, it helps prevent traders from owing more than their initial investment.What are the tools and features to help you? Maintain a healthy margin level: a key risk metric in tracking healthy measures, you can spot the margin level as on the image below.Published on Aug 2, 2024Updated on Nov 17, 2025FAQ16What's Selected Margin?
Selected Margin is one of two margin modes available when trading X-Perps on OKX EEA; the other being Isolated Margin. Rather than allocating a fixed amount to each individual trade, your collectively selected assets act as a shared pool of collateral supporting all your open positions. Only the assets you explicitly select will count toward your margin balance.How do I set it up? Setting up...Published on Apr 15, 2026Updated on Apr 15, 2026FAQWhat Are Event Contracts
Market: Up (above) / Down (not above) Multi-market event example: Event: What will BTC's price be at the end of December?Published on Apr 8, 2026Updated on Apr 16, 2026Product documentationWhat's OKX Convert?
What's Convert? Convert simplifies the crypto conversion process by eliminating the need for multiple trades or frequent asset transfers between accounts, providing you with a seamless experience. It also allows you to exchange crypto at a lower threshold than the spot market.2. What's the difference between convert and spot trading? Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage.Published on Apr 1, 2026Updated on Apr 3, 2026FAQWhat's OKX Card?
What is the OKX Card? The OKX Card is an international debit card (Visa or Mastercard, depending on your region) that lets you pay for purchases and services worldwide. It connects directly to your OKX Pay account, so you can spend your balance seamlessly—without hidden fees or unexpected exchange rate markups. The card is currently issued as a virtual card only. Note: the OKX Card is a virtual card only. We don't issue physical cards.Published on Mar 24, 2026Updated on Apr 21, 2026FAQ41