When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.

Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.

How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all...

As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...

There are no changes to the login process for the app version.Tips when entering your address Enter your full address (street, unit number if applicable, city, postal code, etc.) using the required format shown on screen. If proof of address is required, ensure your document (utility bill, bank statement, etc.) clearly shows the same address. Use the latest version of the OKX app or access the website with an updated browser. Ensure uploaded images and documents are clear and readable.

Your settings will be retained even when you reopen the app.

Extreme scenario: The available balance is more than 0, but when max is selected, it still displays 0, because the user's balance may have many broken UTXOs, which can't be used. Reduce the transfer amount or add more BTC. Inspect whether there's a pending transaction, and try again later. Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC. Inscribe BRC20 Staking Confirmed UTXO The transaction is pending at the moment. All balance has been locked.

If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit...

Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If you're unsure whether the receiving platform requires a tag/memo, contact them to confirm before proceeding. Never enter random digits — submitting an incorrect tag/memo may result in permanent loss of funds.

Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.

No Guarantee of Specific Timing: You understand and agree that when you redeem or access your Race Rewind Fandom NFTs, the time it takes for you to receive the Race Rewind Fandom NFTs into your digital wallet may vary, and the Fandom NFT(s) received and displayed in your digital wallet shall be final. OKX is not liable for any losses as a result of the aforementioned case. Wrong Address: OKX is not responsible for any losses resulting from you sending any NFTs to the wrong address(es).

When submitting your documents, make sure that: The details provided are accurate and current, reflecting your business transactions or income source. The amounts on the documents are fully visible.What are the acceptable proof documents?

The JAMS arbitration shall be conducted in San Francisco, California before a single JAMS arbitrator, who shall be a retired judicial officer. The parties shall bear their own attorneys’ fees and costs of arbitration unless otherwise ordered by the arbitrator. The parties shall share the JAMS arbitrator fees and expenses equally. The JAMS arbitration will be governed by the JAMS Comprehensive Arbitration Rules & Procedures, as modified by this Agreement.

When you copy a lead trader, you'll duplicate any trades they make and automatically open and close positions when they do.2. What countries or regions currently don't support copy trading? The following countries and regions currently don't support copy trading: Hong Kong, Singapore, Cuba, Iran, North Korea, Crimea, Malaysia, Syria, United States, Canada, United Kingdom, Bangladesh, Bolivia, and Malta.3. What fees do I need to pay when using copy trading?

You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.