All
FAQ
Announcements
Product documents
Trade Like A Pro hype rules
Terms and Conditions The campaign (the “Campaign”) shall commence from 3 August 2023 09:00, EST to 14 August 2023, 10:30 EST. Eligible users for the reward are: New users who do not have an OKX account. Completed Identity Verification. Check your status here. Click on the "Join" button and joined successfully. Users who are eligible will successfully be given a "Ticket" to the reward which will...Published on Sep 25, 2023Updated on Aug 28, 202513World Cup VIP Exclusive Gift Set FAQ
Delivery times may vary depending on merchandise production schedules and logistics conditions.FAQHow do I choose the size of my merch t-shirt? You may refer to the table below as a guide to selecting your t-shirt size:How do I claim my gift set ? You may submit your shipping information via the designated event page under My Rewards > Merch. Please follow the instructions provided therein to ensure timely shipment.How do I track the delivery of this merch?Published on Dec 19, 2025Updated on Apr 24, 2026317Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It...Published on May 13, 2024Updated on Apr 3, 2026352How do I manage my assets in my OKX wallet? (app)
For step-by-step instructions, refer to How do I manage my wallet?Published on Sep 25, 2023Updated on Apr 7, 202617,691How do I manage my assets in my OKX wallet? (web)
Getting Started OKX Wallet is a non-custodial and decentralized multi-chain wallet that provides one-stop asset management, secure storage, transfer, and other functions for all users. OKX Wallet helps you to manage your assets across multi-network (e.g. Bitcoin and Ethereum) and numerous devices (e.g. iOS, Android, and web extension) by generating an on-chain identity with a seed phrase more...Published on Aug 22, 2023Updated on Mar 3, 2026424Why is my deposit locked?
Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.Published on Dec 19, 2023Updated on Apr 24, 2026974How do I modify my collection's information on the EVM network?
Alternatively, you can go to Marketplace > NFT > NFT studio and select My creation.Published on Jun 7, 2024Updated on Oct 23, 202538How can I get my project listed on OKX?
Getting your crypto project listed on a major exchange like our platform can be a key milestone for visibility and access to liquidity. This guide shares important dos and don’ts to help you prepare for the listing review process. It's for informational purposes only and doesn't guarantee listing approval.You may apply for the listing of your crypto here.What are the things that I should do?How should I present my project overview? Provide a clear and concise overview of your project.Published on Apr 16, 2026Updated on Apr 24, 2026How do I withdraw BRL with Pix transfer?
How do I know if my BRL withdrawal bank account is verified? Once a cash deposit has been successfully processed into your OKX account, your bank account will be verified.2. What happens if I withdraw BRL to an account with a different CPF number and name from my OKX account? Your withdrawal will be rejected and your funds will be returned to your OKX account.3. Where do I find limits, fees and processing time details for cash withdrawal?Published on Nov 27, 2023Updated on Dec 3, 2025197How do I set up a recurring buy plan?
Why did one of my recurring buy orders fail? And what happens next? Just like one-time orders, if there might not be enough funds in your OKX account or in the payment method you selected to execute the recurring buy plan. We’ll send you an email notification, and you’ll also see an “Action required” banner on your plan detail page explaining the exact reason. If a plan fails three consecutive times, it'll be automatically paused and you’ll receive an email notification.Published on Jan 23, 2025Updated on Dec 31, 202550BRC20 Trading and Inscription FAQ
Why is my BRC-20 transaction not being confirmed? Inscribing and trading BRC-20 requires block confirmation on the BTC network. Due to the surge in transactions causing network congestion, your transaction may take 1-2 days to be fully confirmed. If your transaction shows a confirming status, you can track the progress on Mempool. It is recommended that you patiently wait for the block confirmation to complete.3. Why did my BRC-20 inscription fail?Published on Dec 20, 2023Updated on Mar 2, 2026817Why is my OKX app not working?
This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.Published on Mar 16, 2026Updated on Apr 6, 20267Why is my deposit/withdrawal suspended?
A deposit/withdrawal suspension can be caused by a variety of factors, such as a mainnet upgrade, wallet maintenance/upgrade, or a hard fork. The timeline for resuming service will depend on the situation, so please be patient or contact the project team for assistance. Below are some of the common reasons for a deposit/withdrawal suspension:Wallet maintenance/upgrade (Deposit/withdrawal...Published on Aug 31, 2023Updated on Jan 26, 20261,004Convert to Pay FAQ
This'll direct you to the Convert page, just like via the Pay menu. Asset details page: On the asset details page, find the Convert to Pay option to initiate the conversion process, just like via the Pay menu and Balance details page.FAQ1. Which assets can I convert using Convert to Pay? Currently, the Convert to Pay feature supports converting assets from the following networks: Ethereum, TRON, Arbitrum, Base, Avalanche, and Optimism.Published on May 23, 2025Updated on Apr 17, 202623USDG on X Layer FAQ
It aligns with leading global regulations like Singapore's Monetary Authority of Singapore (MAS) and Europe's Markets in Crypto-Assets (MiCA) frameworks. USDG is issued by regulated entities like Paxos Digital Singapore, offering the transparency and oversight that users deserve. This regulatory compliance ensures you get the stability of a compliant stablecoin without sacrificing opportunities for yield. 4. Can I earn yield on my USDG holdings beyond the 4.1% APY program?Published on Oct 21, 2025Updated on Dec 18, 202513