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How do I freeze my account? (web)
However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the security center (Profile icon > Security) Find Account management at the Security Center page, select Freeze account Opening Freeze account page Read what'll happen after freezing your account What'll happen after you freeze your account Select Freeze accountPublished on Aug 22, 2023Updated on Mar 24, 2026400How do I freeze my account? (App)
Select User Center at the top left corner Go to Profile and settings and select Security Find Account management, select Freeze account Select Proceed Select Freeze account You can freeze your account after selecting Proceed Note: it's required to bind with Google Authentication in your account before freezing it.Published on Aug 22, 2023Updated on Mar 25, 2026366How do I close my account? (app)
If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead 5. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7.Published on Aug 22, 2023Updated on Apr 15, 2026892How do I close my account? (web)
Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6. Select I understand after checking what'll happen to Your account, Your personal information, and Your orders after closing your account and select Next Read the information about what'll happen after you close your account 7.Published on Aug 22, 2023Updated on Apr 15, 2026459OKX Brazil Affiliates New User Campaign
We have the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or our terms of service. We reserve the right to terminate the program at any time and to interpret or modify the terms and conditions of this program at any time without prior notice. For more detailed information, please refer to OKX Terms of Service.Published on May 11, 2024Updated on Feb 9, 20261How do I protect my account from Trojan horse takeovers?
., GPU drivers) may mislead users into installing malware disguised as legitimate software.What are the warning signs of a Trojan infection or account takeover?If your device is infected by a Trojan horse, you may notice: Slower performance, system crashes, or unexpected popups. Unknown apps or programs installed. High network activity even when idle. Antivirus protection is disabled without your action.Published on May 30, 2025Updated on Feb 5, 202612How do I secure my account after detecting unusual activity?
We’ll assist you in freezing your account promptly to safeguard your assets.Published on Mar 21, 2025Updated on Feb 12, 202633Why is my account restricted and what should I do?
To ensure the safety of our users and community, OKX may occasionally freeze restrict your accounts, in accordance with our Terms of Service. This is a security measure designed to maintain the integrity and compliance of the OKX platform. While an account is restricted, you may be unable to login to your account, withdraw, trade, or deposit funds. Available actions during an account restriction may differ in each case.What should I do if my account is restricted?Published on Feb 27, 2026Updated on Apr 12, 2026257How do I secure my exchange account?
Change Login Password or Freeze Account If you detect abnormal login activity or actions that were not performed by you, please immediately change your login password under Security Settings, or go to Security Settings > Manage Account and freeze your account in a timely manner to prevent further asset losses. Common scam techniques used by fraudsters1.Published on Jun 12, 2024Updated on Mar 23, 20261,319OKX Trading Rebate Card - Terms and Conditions
OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX's terms of service. OKX reserves the right to terminate the program at any time and to interpret or modify the terms and conditions of this program at any time without prior notice. OKX reserves the right to exclude any participant from participating in this activity without notice.Published on Oct 9, 2023Updated on Jan 8, 2026347New User Bonus Program - Terms and Conditions
OKX has the right to suspend, freeze, or seal user accounts and assets within the accounts in accordance with applicable laws or our Terms of Service.General OKX reserves the right to terminate the program at any time and to interpret or modify these terms and conditions at any time without prior notice. For more detailed information, please refer to the OKX Terms of Service. In order to comply with local regulations, certain features may not be available in your region.Published on Apr 24, 2024Updated on Apr 20, 2026413How can I protect myself from scammers?
We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet). It's technically impossible for us to hold to payments made outside of the OKX platform. We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed?Published on Aug 21, 2023Updated on Mar 3, 202612,131Brazil Referral Program - Terms and Conditions
OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX Brazil's terms of service. OKX reserves the right to terminate the program at any time and to interpret or modify the terms and conditions of this program at any time without prior notice. For more detailed information, please refer to OKX Terms of Service. In order to comply with local regulations, certain features may not be available in your region.Published on Jan 24, 2024Updated on Nov 17, 2025242CeDeFi Trading FAQ
We don't control your assets and cannot freeze or move your on-chain funds. Multi-chain token support Currently, CeDeFi trading is supported on major networks such as Base, Solana, BNB and X Layer, with plans to expand to even more blockchains.Are DEX assets safe? DEX assets are permissionless and can appear on our app interface almost instantly. We run some preliminary screening and we provide research tools in the interface, but you shouldn't rely on these checks as proof of safety.Published on Jan 29, 2026Updated on Jan 29, 20265How do I fund my OKX Wallet for McLaren Race Rewind?
Risk Warning for United Kingdom users: Race Rewind Digital Collectibles are unregulated crypto assets. Their value could go down as well as up. An OKX-compatible X Layer wallet is required to hold them. You will have to pay gas fees if you transfer them. Capital gains tax may be payable on profits from their resale. They do not grant you any intellectual property rights in the underlying artwork or the right to display the artwork for commercial purposes or modify it.Published on Oct 4, 2024Updated on Sep 12, 202533