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Why am I asked to confirm my personal details again?
At times, we may require you to reconfirm your personal details. If this happens, you’ll be notified by us via email. It’s important to provide the requested information promptly, as failing to do so within the specified timeframe may result in temporary account restrictions.Why do I need to reconfirm my details? Verifying and updating your personal details is a standard part of our identity...Published on Mar 19, 2025Updated on Oct 15, 2025147Why is my deposit/withdrawal suspended?
We'll be keeping a close eye on the upgrade/maintenance process. Upon completion, we'll resume our service immediately. Please stay tuned to our announcements for the most up-to-date status reports.Node upgrade (Deposit/withdrawal suspension) The community and project team typically work together to upgrade Node. Upon the completion of the upgrade, you can refer to the project team's official announcement. What's a node?Published on Aug 31, 2023Updated on Jan 26, 20261,004How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on Apr 22, 202613,807Why did my identity verification fail?
You can check your email for the failed reason and submit it again by clicking the link. Learn more in Terms of Service.Published on Sep 5, 2023Updated on Apr 22, 202611,540Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
In this article, we'll introduce how it works and explain the general mathematical concept, but if you're interested in diving deeper, start here or here.How does it work? *Execution trace table and Merkle tree constructed for zk-STARK PoR* 1.Published on May 10, 2023Updated on Sep 8, 2025179How do I verify an individual account?
We'll review your application within 24 hours and you'll be notified instantly once we've completed it. If you've any questions or need to amend your information, you can seek assistance by using our OKX Support Center chatbot to connect with our customer support team, either via our website or app.FAQ1. Why do I need to verify my individual account again? We're required to regularly request that customers verify their identity information. 2.Published on Sep 25, 2023Updated on Apr 6, 202631,163Pay Passkey FAQ
After updating, try using your Pay Passkey again.Published on Apr 28, 2025Updated on Apr 20, 2026185How do I invest in NFTs?
OKX NFT brings together many esteemed artists, game developers, creators, and NFT enthusiasts to create and trade NFTs. The platform features 5 tools for you to make the most out of NFTs, which are: Crypto: for P2P trade, all at your own price. Ordinals: One-stop hub for trading and inscribing BRC-20 and BTC NFTs. Marketplace: place offers or listings on NFT across several markets and blockchains. OKX NFT supports over 17 blockchains, including Ethereum, OKC, BSC, and Polygon.Published on May 5, 2023Updated on Feb 12, 2026122How do I get started with OKX Trade?
Through smart order routing algorithms, we'll find the most efficient swapping routes and split trading amounts across multiple routes in a single transaction to help users buy or sell at the best available price. Currently, OKX Trade is built on 1inch, an aggregation protocol on the Ethereum blockchain. It has its own smart order routing algorithm that can provide users with the most efficient, seamless, and cost-effective cross-chain experience.2. What's cross-chain swap?Published on Jul 26, 2022Updated on Feb 5, 202678What should I do when my Web3 wallet BTC balance is insufficient?
Inspect whether there's a pending transaction, and try again later. Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC.Published on Nov 17, 2023Updated on Nov 17, 2025354Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
In this article, we'll explain how we use zk-STARK to protect user privacy while proving our solvency.Before we continue, it's helpful to understand some basic ZKP terms, like Circuit, Merkle Tree, and Commitments. For beginners, there are many resources available to help you get started. For advanced users, you may refer to the MOOC Course and the academic monograph.How does zk-STARK work? We create a Merkle tree using the hash of each user's account as the leaves.Published on Oct 21, 2024Updated on Feb 11, 202693I haven't received the verification code
Then add the following email domains to your email whitelist, wait 10 minutes, and try requesting the authentication code again. noreply@mailer1.okx.com noreply@mailer2.okx.com noreply@service2.okx.com noreply@service3.okx.com Update the app: Go to Menu > About OKX > Check updates. Once the app is updated to the latest version, try requesting the authentication code again. If the page shows that the authentication code failed to send, please wait 1 hour before trying again.Published on Aug 16, 2023Updated on Apr 22, 202632,843What should I do if facial recognition fails?
If you reach the maximum number of attempts, wait 1 hour before trying again. Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance.Published on Oct 11, 2024Updated on Apr 21, 2026461How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
You may need to clear some space before trying again. HMS Core components (Huawei devices only): If you're using a Huawei device, make sure HMS Core is installed and updated to the latest version via AppGallery. After confirming the above, try backing up your wallet again. Visit OKX wallet FAQ or contact our OKX Assistant for further assistance.Published on Jan 12, 2023Updated on Mar 2, 20269,579How do I add my emergency contact?
Switch on the notification feature Ensure that the details provided are spot on Select when to notify your contact — we'll first reach out after your inactivity period, and if there's no reply within Your response time, we'll contact them. Set the inactivity period and your response time Review the information and make your confirmation.Published on Jul 24, 2025Updated on Feb 12, 2026268